• Customer Care Jobs at Michael Stevens Consulting

  • Posted on: 7 February, 2015 Deadline: 13 February, 2015
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  • Our client, is one of the largest and most successful conglomerates in the industrial, trading and building sectors of Nigeria. We are recruiting for the post of a Customer Relations Officer

    Customer Relations Officer

     

    Key Responsibilities

    • Take responsibility for being the first point of contact for all callers to the Customer Service Centre and ensuring that a high quality of service is delivered at all times.
    • Take ownership and responsibility for all enquiries presented to the Customer Service Centre, identify customer needs, and utilising appropriate questioning and listening skills to identify and offer appropriate solutions.
    • Ensure that all computerised systems are used effectively to help process customer enquiries and accurately maintain all records in a time critical environment.
    • Deal with all calls received within the Customer Service Centre in line with current Service Level Agreements, policies and procedures.
    • Carry out all administrative tasks relating to the Customer Service Centre and any necessary follow-up work in relation to incoming calls.
    • Maintain a comprehensive knowledge of Group departments, services, policies and procedures in relation to the role.
    • Ensure that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action.
    • Keep accurate records of discussions or correspondence with customers.

    Qualifications

    • A Bachelors degree or equivalent in a relevant social science discipline.
    • A Masters degree in a relevant discipline will be an added advantage.
    • Must possess a minimum of 5 years relevant professional working experience.
    • Relevant professional certifications e.g Customer Relationship Management (CRM).

    Key Skills:

    • Demonstrate initiative with a results orientation, while exhibiting strong drive and leadership skills.
    • Ability to apply innovative approaches, to work in team, analyze and summarize and also pay attention to details and objectives.
    • Possess a good understanding of business processes.
    • Ability to drive client focused outcomes.
    • Candidate must possess strategic business focus and strong communication skills.

    Method of Application

    Qualified candidates should send their CV's to: jobs@michaelstevens-consulting.com or msjobz@gmail.com The subject of the email should be the job position being applied for.

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