Career Opportunities at RS Hunter

Role:
Coordinates office activities and perform secretarial assignments for management staff in support of the on-going operations of the office. Secretarial assignments include such duties as office coordination, scheduling meetings, preparing and maintaining office records, reports, and correspondence pertaining to the management staff’s area of responsibility.

Responsibilities:

•     Read and analyse incoming memos, submissions, and reports in order to determine their significance and plan their distribution
•     Open, sort, and distribute incoming correspondence, including faxes and email
•     Conduct research, compile data, and prepare reports for consideration and presentation by the management team
•     File and retrieve corporate documents, records, and reports
•     Greet visitors and determine whether they should be given access to specific individuals
•     Prepare responses to correspondence containing routine inquiries
•     Perform general office duties such as ordering supplies, maintaining records, management systems, and performing basic bookkeeping work
•     Prepare agendas and make arrangements for meetings
•     Make travel arrangements for the Managing Partner and staff
•     Attend, record and distribute minutes of meetings
•     Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping, in order to aid executives
•     Manage and maintain executives’ schedules
•     Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spread sheet, database, and/or presentation software
•     Set up and oversee administrative policies and procedures for offices and/or organizations

Required Knowledge, Abilities, and Skills

•     Ability to type from clear copy at a rate of 40 net words per minute
•     Proficient at using Microsoft Office tools (Word, Excel, PowerPoint)
•     Ability to use operate standard office equipment
•     Excellent copy editing and proofreading skills
•     Highly organized with good time management skills
•     Communicate clearly and concisely in both written and oral form
•     Good interpersonal skills
•     Excellent customer service skills
•     Ability to work under pressure

Education and Experience

•     First degree in any relevant field of study

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Responsibilities:

Customer Service
• Handle in-coming calls on inquiries relating to pre-order, order and delivery status
• Respond to inquiries using phone, email and chat as the main platforms of contact.
• Conduct outbound / follow up calls to customers where necessary
• Provide customers with product and service information
• Research required information using available resources
• When applicable, up sell products/offerings to customers
• Deliver an excellent level of customer service
• Manage and resolve customer complaints
• Identify and escalate priority issues
• Ensure daily and monthly KPIs are met and exceeded, in order to contribute to department & company’s growth
• Maintain high level adherence and compliance towards policies, process and procedures.
• Record all call information according to standard operating procedures in the designed CRM

Operations Support

•     Coordinator with order processing team to ensure proper preparation of shipments. .
•     Coordinate shipments. Work with suppliers, transportation service providers, freight forwarders / packers, and the organization entities to ensure the safe and timely delivery of materials and products to distributors and customers.
•     Plan and coordinate the shipping of material and products from Customers to international operations. Balance all aspects of the international logistics process encompassing inland freight, coordination of export packaging, the creation of all necessary export documentation, and the release of shipment upon approval by the destination.
•     Meet delivery requirements of the organization’s operations while evaluating and consolidating shipments, and selecting the most cost effective method of transportation.
•     Analyze transportation costs and trends, and make recommend opportunities for continued improvement.
•     Provide information to Customer/Planner and Logistics Operations Manager on status of shipments and deliveries.

Job Requirements
Qualifications & Requirements:

•     Minimum of 2 years customer service experience.
•     International transportation and logistics experience including importing and exporting delivery terms and processes, a plus.
•     Strong computer skills. Experience using Microsoft Office applications.
•     Strong organization skills with attention to the details.
•     Excellent communication and customer service skills.
•     Undergraduate degree preferred Requirements
•     Excellent listening skills
•     Energetic and service oriented
•     Able to multitask
•     Familiarity with logistics services is an added advantage
•     Good written, verbal and interpersonal skills