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  • Posted on: 17 January, 2015 Deadline: Not Specified
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    Sence Nigeria is recruiting a Customer Service Delivery Supervisor and an Admin Oficer/Book keeper

    Customer Service Delivery Supervisor


    Roles and Responsibilities    
    The following are the roles and responsibilities for this role:

    • Deliver all social media activities on social media platforms both for the company and clients.
    • Been able to create inspiring quotes and tips that draws attention to our website.
    • Have adequate knowledge of creating and writing blog posts.
    • Source for clients whom we can manage their profiles this includes and is not limited to: website designing, professionally written corporate profiles, expanding social media exposure for the clients
    • Provide a monthly written report, highlighting achievements for the month and also focus for the coming month.
    • Liaise with other departmental staff to ensure every client that all CC clients have been called atleast once during the month.
    • Issue out monthly newsletters giving insightful Tips for various fields of interest for our clients.
    • Ability to create Quality surveys that will guide the department to analyse and forecast areas of interest for Alexis’s clients
    • Proactively crosssell the Alexis Consult’s services to enquirers this includes and is not limited to:
    • Cc services, ie. Selling cc as a service and also looking out for key areas to improve on the clients business delivery, handle social media activities such as twitter, facebook, pininterest etc.
    • Collect customer feedbackby making clear notes on an enquiry/complaint, channelling them to relevant members of staff and by ensuring the answer is given on time.
    • Act proactively regularly communicate to colleagues to ensure a good knowledge of all products of Alexis Consult and their updates
    • Research and package content from internal and external resources to develop insightful and engaging corporate narratives
    • Develop special communication projects in support of key corporate communications priorities
    • Help executives assimilate content and fine-tune delivery
    • Identify and vet prospective venues for appearances that augment or otherwise complement communication programs and initiatives
    • Work with communication teams to identify opportunities to promote and distribute appearances and related materials to increase visibility and impact
    • Repackage materials as needed to ensure content and concepts extends into other communication efforts
    • Answer partners/stakeholders/staff enquiries (phone, email, face to face) about the company.
    • Put together activities/programmes/internal meetings.
    • Make phone calls at request of projects managers and gather necessary details about project and dissiminate the information in a manner that is clear and understandable
    • A key role for the service delivery manager is to constantly assess customer feedback and make necessary improvements.
    • Conduct evaluations with customers on the phone and via e-mail and setting customer satisfaction goals on various individual criteria as well as the total customer experience.
    • Ensure delivery processes are efficient and cost effective.
    • To reduce costs and streamline the process without adversely impacting the client experience, he might eliminate paperwork, unnecessary service steps or non-value-added features.
    • Deliver professional customer service to both internal and external customers.
    • Provide professional answers to customers’ enquiries of different nature and format in accordance with Alexis Consult’s standards and business processes.

    Job type     Full time
    Location     Lagos

    Skill set    
    • Excellent documentation skills and attention to detail.
    • Ability to deliver technical presentations competently.
    • Must be commercially aware,able to identify&effectivelycommunicatecommercial opportunities
    • Able to produce and deliver relevant andeffective training asrequired and necessary both into Managed Services staff and customers where relevant
    • Must aspire to a culture of service excellence,always putting thecustomer, our people and our business at thecentre of everything they do.
    • Highly skilled written and oral communicator.
    • Strong ability to multi-task and solve problem.
    • Proven conceptual, analytical and strategic thinking skills.

    Work experience     minimum of 2 years
    Upper salary range     90,000-100,000

    go to method of application »

    Admin Oficer/Book keeper


    Roles and Responsibilities    
    The following are the roles and responsibilities of this role:

    • Prepare budgets for each month
    • Keep track of all expenses made during the month and prepare detailed expense sheet detailing what and why such payments were made
    • Answer all queries as regards prepared budgets and expense sheets
    • Put in invoices with clients, pick up cheques and handle all account related issues
    • Ensure all invoices are put into the budget to ensure timely payments for the company’s service providers.
    • Ensure all cheques are paid into the company’s accounts
    • Ensure staff account numbers are updated in the company database
    • Reimbursements/retirement reconciliation
    • File for VAT on a monthly basis
    • Assist and support the manager in designing, implementing and operating the accounting system
    • Registering/booking of all incoming invoices
    • Keeping up filing system for all types of invoices, reimbursement forms, and statistics
    • Organizing invoices and payments related to training events
    • Follow up on payments on invoices
    • Preparation, control and follow up of invoices to be authorized/ signed by the MD and/or directors of the company.
    • Preparing and updating tables
    • Preparing of the annual end of year accounts
    • Act as the main liaison point for day-to-day accounting business and other regular administrative work.
    • Effect payments orders, purchase orders, follow up of reminders.
    • Preparation of a weekly/monthly financial report.
    • Preparing purchase orders for all services and equipment
    • Follow-up and control of correct and timely transfer of funds to service providers, including sending reminders.
    • Taking action if invoices were incorrectly filled in or paid out.
    • Assist the financial managers in preparing payment requests to be further processed by the Paying Authority
    • Preparing project payment requests and forwarding to the Paying Authority.
    • Providing support and assistance to staff.
    • Supporting the directors in a financial role
    • Liaise with delivery coordinators to issue invoices
    • Sales order processing
    • Purchase order processing
    • Bookkeeping and bank reconciliation
    • Supplier payments at the month end
    • VAT return quarterlyKeeping quick Books accounts up to date
    • Keeping product costings up to date
    • stock control in and stock take entry
    • Management of agent's commission
    • Assisting with general office duties including answering the phone and dealing with enquiries
    • Credit check all new and existing customers
    • Any other duties relating to finances
    • Keeping financial information on up to date
    • Extensive Knowledge of Quickbooks.
    • Knowledge of company policies, procedures, products and services
    • Provide excellent customer service.
    • Think analytically and be a problem solver.
    • Communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous and professional manner.
    • Read, analyze, and interpret reports.
    • Work independetly, completely and accurately under time constraints and deadlines.

    Location     PortHarcourt

    Skill set    
    • Have adequate knowledge of all office applications
    • Knowledge of cashbook and finance systems
    • Customer service skills
    • working knowledge of expense claims
    • ability to work in a fast paced department

    Work experience: minimum of 2 years
    Upper salary range: 80,000.00

    Method of Application

    To apply for these positions, click here

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