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  • Ongoing Nationwide Recruitment at Wakanow.Com

  • Posted on: 20 October, 2014 Deadline: Not Specified
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  • Wakanow.com is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.

    Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.

    TICKETING & RESERVATION OFFICER

     

    The successful candidate should be able to deliver high quality customer satisfaction–by providing first class customer service to customers/passengers. Essentially providing support for the sales department and ensuring revenue generation for the organization. The job will also require a coordinated person with organizational ability.

    Responsibilities

    • ·         Monitor passengers' travel request, and ensure that tickets are issued out promptly and accurately.
    • ·         Make reservations, bookings and advise customers on reservation status on or before flight departure.
    • ·         Issue, re-issue and re-validate flight tickets
    • ·         Prepare tickets sales report on a daily basis.
    • ·         Ensure strict adherence to laid down business policies and procedures.
    • ·         Risk & Operations Management.

    Essential Skills

    • ·         Listening skills
    • ·         Ability to listen and effectively communicate accurately important information to customers.
    • ·         Ability to use Microsoft Office Suite
    • ·         Developing constructive and cooperative working relationships with new customers, and maintaining them over time.
    • ·          Must have strong time management skills and possess the ability to work to deadlines and under pressure.
    • ·         Must possess the ability to work and contribute effectively to a team.
    • ·         Must have excellent organizational, interpersonal and leadership skills.
    • ·         Must be innovative, responsive and result-oriented

    Academic/Technical Skills

    • ·         First degree in any Social Sciences or Business Management course or certificate from a recognised Aviation School
    • ·         The successful candidate must have at least 3 - 4 relevant post NYSC working experience and must be able to work without supervision
    • ·         He/she must have completed an IATA course on Fares and Ticketing.
    • ·         Ability to use the Amadeus GDS is COMPULSORY

    Method of Application

    INTERESTED APPLICANTS SHOULD FORWARD RESUMES WITH MAIL SUBJECT "TICKETING & RESRVATION OFFICER" to careers@wakanow.com

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