Ongoing Nationwide Recruitment at Standard Chartered Bank

Ref No.: 452653
Location: Lagos
Job Function: Retail Clients
Full/Part Time: Full time

Job Description:

•     Priority Service Officer- Ikeja, Aromire Branch.
•     To assist Relationship Manager with all customer enquiries and service requests.
•     To acquire, deepen and grow Priority Banking customer relationships through effective customer service.
•     Assist RM to achieve branch overall profitability target
•     Actively grow the Priority & International Banking segment through NTB customer acquisition through referals form ETB clients
•     Increase customer satisfaction and service quality as per established standards
•     Maintain excellent customer experience and grow customer loyalty
•     Grow product holdings per customer
•     Grow the number of customers signed on to alternate channels
•     Resolve customer complaints within the expected time frame
•     NIL fraud
•     Dormant account reactivation
•     Improve the branch and segment NPS scores
•     Consistently adhere to local and international regulatory standards.

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Ref No.: 452809
Location: Nationwide
Job Function: Commercial Clients
Full/Part Time: Full time

Job Description:

•     Directly work with customers to secure new business relationships, through referrals and different Sales Channels, via the analyses of their needs and provision of SME products and services.
•     Grow share of Clients portfolio size by deepening existing Clients’ relationships
•     Analyses and reviews quality of potential business to ensure maximum profitability.
•     Maintain accurate and up-to-date records of all actual and attempted customer interactions.
•     Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers after identification of their needs.
•     May be requested to co-ordinate Country or Regional initiatives within SME team.
•     Provide feedback to Senior Management, Marketing and Product management on customers’ needs and the efficiency of marketing strategies and tactics.
•     Responsible for delivering a service to customers that matches the Bank’s brand promise of being ‘The Right Partner’.
•     Operate within Risk & Compliance requirements/framework

KYC/AML
Clause: Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.