Latest Jobs at Standard Chartered Bank

JOB SUMMARY

Branch Operations & Support

• Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
• Handle the following transactions and provide services according to the laid down procedures and standard of service:
• Cash transactions
• Funds transfers
• Customer inquiries
• Cheque collection/Issuing of Banker’s cheque
• Processing of Local and Telegraphic transfers
• ATM Custodianship
• Vault Custodianship
• Accounts maintenance – Limits set ups, Static Data requests, Additional Account Opening
• Balance confirmation
• Customer Complaint handling
• Generate Statements of Accounts
• Maintenance of Stock of Secured Stationeries
• Issuance of Instapack Card
• Internal & external reports
• Adherence to till limit of N100k and floor limit of N2m
• Other assigned duties
• Assist BOSM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
• Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
• To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
• Build up good relationship with all internal and external customers.
• Make effort to improve personal product knowledge and to acquire multi-products processing skill.
• Make effort to improve personal productivity and output level. To achieve established standard.
• Understand and carefully follow the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
• Act as System admin and have access to the server room
• Ensure timeliness of managing customer’s complaint.
• Migrate customers to the remote channels through online activation, E-Statements and ATM usage
• Manage, handle and record customers complaints.
• Oversight of queue management and Banking Hall look and feel 
• Oversight of marketing collateral and positioning
• Deliver communication on Product and channels to customers in an effective manner.

Business

• Awareness and understanding of the wider business, economic and market environment in which the Group operates
• Refer bank products/channels to existing clients.
• Evaluate customers’ needs and provide high level, accurate, information and advice on products and channels.
• Support acquisition and growth of customer base through referrals.

Processes

Operational Risk Monitoring

• Ensures all Branch transactions comply with internal and external policy and regulations

Clearing

• Outward clearing processing and control
• Custodian of the following Banking instruments: Cards, Cheque books, Tokens, Frontline registers
• Recommend Processes and service improvements, based on customers feedback and observations, to the Head Client Experience at the quarterly VOF Forum

Risk Management

• Responsible for identifying, assessing, monitoring, controlling, and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Operational Risk Policy

• Ensure completion of all Leading Key Risk Indicators/ KRI’s / CST issues relating to the branch.
• Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service-related risk. Ensure a full understanding of the risk and control environment in area of responsibility

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Nigeria / CPBB / Frontline Sales and Service team to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• CBN prescribed responsibilities and Rationale for allocation. Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]

Key stakeholders

• BOSM
• BM
• UNIVERSAL BANKER
• RM
• IT
• CMO
• GBS
• PROPERTY
• LEGAL
• COMPLIANCE

Our Ideal Candidate

• Minimum of First Degree Certificate
• NYSC certificate

Role Specific Technical Competencies

• Communication skills
• MS Office: MS Word, MS Excel
• Attention to details
• Analytical skills
• Interpersonal relationship skills

go to method of application »

JOB SUMMARY

• Relationship Manager is responsible for servicing Business Banking clients.
• The key responsibilities include sales, relationship management, cross-sell, increase of the bank’s share of client’s AUM, service fulfilment and resolution of client related issues for the Business segment

RESPONSIBILITIES

Strategy

• Implement Business Banking’s strategy: continually engage clients within the RM-managed base of Business Banking with a view to growing the annual revenue and total AUM

Business

• Engage New to bank (NTB) clients via leads sourced from Supplier & Buyer ecosystem, Alliances, Targeted lists and Store catchment with full range of Business banking (BB) products
• Activate NTB clients, set up and educate clients on remote channel usage i.e., online, POS, Client Centre, ATM; If client is high value, direct Business Banking Team to client
• Reactivate dormant accounts in portfolio
• Ensure all accounts in portfolio are qualified for RM management.
• Drive deepening activities with high value/potential clients using full range of BB products and collaboration with specialist
• Analysis of needs and provision of BB products and services
• Understand client businesses to ensure needs are met via BB products and Services by leveraging analytics backed next best conversations 
• Maintain integrity of client’s credit portfolio through effective monitoring, early action and remedial actions.
• Develop a feedback system which will adequately keep the Head BB Client Relationship & Sales abreast of key customer service developments, weakness and strengths in the competition via weekly call reports, that will effectively assist in overall BB strategic/franchise planning
• Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
• Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics

Processes

• KYC/Clinet Due due diligence(CDD) Transaction monitoring and Periodic/Trigger Review. The process of assessing the risk level of CDD of a client on an ongoing basis after the client is on boarded, ensuring that the client documents, information are kept up-to-date and the assessment of CDD/AML, Sanctions risks for the client remains appropriate. The process of on-going adherence to FATCA requirements
• Timely initiate client’s new and renewal 
• Share minutes of meeting with clients same day of the meeting (as specified in the operating rhythm)
• Share contact plans every Monday morning or first working day of the week with your LM (as specified in operating rhythm)
• Call memos to be collated and submitted every Friday morning or last working day of the week with your Line Manager (as specified in operating rhythm). Call memos to be documented on all calls.

People & Talent

• Excellent organisation and leadership skills with ability to manage multiple deadlines and effectively prioritise

Risk Management

• Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:
• Identify your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
• Execution responsibility for identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• Ensure compliance with sales processes. 
• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Ensure a full understanding of the risk and control environment in area of responsibility
• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Governance

• Ensure that activities are done in a well-controlled environment and there are no gaps and governance issues
• Understand the impact of changes in the policy or procedures on CPBB and engage with the country key stakeholders to ensure the impact is understood

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal Stakeholders

• Sales support teams (WMPS, Treasury, Trade, BB Trade service, BB Credit Analysts, BB Products, Client Experience, BRM/Assurance
• Branch managers and Head of Operations on issues to BB customers
• Branch departmental, GTO & credit managers and staff for BB customer’s account opening, servicing and administration
• Product Development and Analytics>product review, development, implementation, and analysis
• SBIM for scorecard/KPI discussions

External Stakeholders

• Customers
• Regulators
• Competition 

Other Responsibilities

• Embed Here for good and Group’s brand and values in Nigeria CPBB
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; 

Our Ideal Candidate

• Good interpersonal skills
• Good communication and listening skills
• Experience and knowledge in Banking industry with AML Experience 
• Good understanding of Group’s AML/CDD/Sanctions Policies and Procedures
• Good understanding of the end to end impact of processes, across customer experience, risk, frontline effectiveness & costs 
• Must be certified (as prescribed for the role) by completing all relevant SCB e-assessments (once these are rolled out).
• The above is for guidance only and it may vary depending on the size and complexity of the market. Capability assessment for Individual CDD staff will need to be reviewed once the function stabilises

Role Specific Technical Competencies

• Account management
• Sales Proposal and Presentations
• Customer Retention
• Investments and Portfolio Management for Business Banking
• Cross-Selling
• Anti-money Laundering Policies and Procedures
• Regulatory Environment - Financial Services

go to method of application »

JOB SUMMARY

• Relationship Manager is responsible for servicing Business Banking clients.
• The key responsibilities include sales, relationship management, cross-sell, increase of the bank’s share of client’s AUM, service fulfilment and resolution of client related issues for the Business segment

RESPONSIBILITIES

Strategy

• Implement Business Banking’s strategy: continually engage clients within the RM-managed base of Business Banking with a view to growing the annual revenue and total AUM

Business

• Engage New to bank (NTB) clients via leads sourced from Supplier & Buyer ecosystem, Alliances, Targeted lists and Store catchment with full range of Business banking (BB) products
• Activate NTB clients, set up and educate clients on remote channel usage i.e., online, POS, Client Centre, ATM; If client is high value, direct Business Banking Team to client
• Reactivate dormant accounts in portfolio
• Ensure all accounts in portfolio are qualified for RM management.
• Drive deepening activities with high value/potential clients using full range of BB products and collaboration with specialist
• Analysis of needs and provision of BB products and services
• Understand client businesses to ensure needs are met via BB products and Services by leveraging analytics backed next best conversations 
• Maintain integrity of client’s credit portfolio through effective monitoring, early action and remedial actions.
• Develop a feedback system which will adequately keep the Head BB Client Relationship & Sales abreast of key customer service developments, weakness and strengths in the competition via weekly call reports, that will effectively assist in overall BB strategic/franchise planning
• Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
• Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics

Processes

• KYC/Clinet Due due diligence(CDD) Transaction monitoring and Periodic/Trigger Review. The process of assessing the risk level of CDD of a client on an ongoing basis after the client is on boarded, ensuring that the client documents, information are kept up-to-date and the assessment of CDD/AML, Sanctions risks for the client remains appropriate. The process of on-going adherence to FATCA requirements
• Timely initiate client’s new and renewal 
• Share minutes of meeting with clients same day of the meeting (as specified in the operating rhythm)
• Share contact plans every Monday morning or first working day of the week with your LM (as specified in operating rhythm)
• Call memos to be collated and submitted every Friday morning or last working day of the week with your Line Manager (as specified in operating rhythm). Call memos to be documented on all calls.

People & Talent

• Excellent organisation and leadership skills with ability to manage multiple deadlines and effectively prioritise

Risk Management

• Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:
• Identify your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
• Execution responsibility for identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• Ensure compliance with sales processes. 
• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Ensure a full understanding of the risk and control environment in area of responsibility
• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Governance

• Ensure that activities are done in a well-controlled environment and there are no gaps and governance issues
• Understand the impact of changes in the policy or procedures on CPBB and engage with the country key stakeholders to ensure the impact is understood

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal Stakeholders

• Sales support teams (WMPS, Treasury, Trade, BB Trade service, BB Credit Analysts, BB Products, Client Experience, BRM/Assurance
• Branch managers and Head of Operations on issues to BB customers
• Branch departmental, GTO & credit managers and staff for BB customer’s account opening, servicing and administration
• Product Development and Analytics>product review, development, implementation, and analysis
• SBIM for scorecard/KPI discussions

External Stakeholders

• Customers
• Regulators
• Competition 

Other Responsibilities

• Embed Here for good and Group’s brand and values in Nigeria CPBB
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; 

Our Ideal Candidate

• Good interpersonal skills
• Good communication and listening skills
• Experience and knowledge in Banking industry with AML Experience 
• Good understanding of Group’s AML/CDD/Sanctions Policies and Procedures
• Good understanding of the end to end impact of processes, across customer experience, risk, frontline effectiveness & costs 
• Must be certified (as prescribed for the role) by completing all relevant SCB e-assessments (once these are rolled out).
• The above is for guidance only and it may vary depending on the size and complexity of the market. Capability assessment for Individual CDD staff will need to be reviewed once the function stabilises

Role Specific Technical Competencies

• Account management
• Sales Proposal and Presentations
• Customer Retention
• Investments and Portfolio Management for Business Banking
• Cross-Selling
• Anti-money Laundering Policies and Procedures
• Regulatory Environment - Financial Services