Latest Jobs at TSL Metroline Limited

Job Description

• Manage daily bus operations and personnel at bus stations and terminals in accordance with the TML's fleet operating plan.
• Oversee the facilities at bus stations to ensure proper maintenance.
• Oversee the validation and invalidation of passenger tickets.
• Ensure accurate headcount of bus passengers.
• Oversee adherence to bus schedules.
• Undertake regular safety inspections and mandatory safety checks, and participate in risk assessments.
• Ensure that bus station procedures and emergency plans are adhered to at all times.
• Ensure all relevant passenger information materials are current, available in good quality and posted within the bus station.
• Respond to passenger complaints and enquiries.
• Undertake any other duties consistent with the position, and as required by management.

Requirements / Qualifications

• Minimum of a BSc / HND certification.
• Minimum of 2 years working experience in the Transportation or Logistics industry.

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Job Description

• Check and validate all passenger payments for tickets/luggage and issue boarding passes.
• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
• Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
• Ensure all customer cargo are properly tagged for safety and security purposes.
• Handle boarding announcements and communication of other exceptions promptly to all passengers.
• Ensure feedback is communicated to customers within agreed and set timelines.
• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
• Demonstrate innovation and creativity in the execution of all duties.

Requirements / Qualifications

• Minimum of a BSc / B.A certification.
• 1- 3 years experience in any customer service-related role.
• Experience in banking, e-commerce, transportation or logistics will be an added advantage.