Jobs at ProductHeights Consulting

Role Purpose

• The specific objective of the telesales role is to sell our client's products over digital channels particularly phone calls and Whatsapp Business. This means the ideal candidate must be an excellent communicator and have superior people skills.
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts which lead to converting potential leads into actual transactions.
• The goal of the telesales officer is to help the company grow by bringing in customers and developing business.

Responsibilities and Duties

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going
• Listening to the customers’ needs to generate repeat sales.
• Gathering and documenting customer information, payment methods purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products
• Answering customers’ questions on the products
• Meeting sales quotas.

Required Skills and Qualifications

• Interested candidates should possess a Bachelor`s Degree / HND / NCE / OND with 0-5 years work experience.
• Proven experience in telesales or customer service.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Persuasive and persuasive sales techniques.
• Ability to work independently and as part of a team.
• Results-oriented and driven to achieve sales targets.
• Proficiency in using a CRM system.
• A passion for haircare and a genuine interest in helping customers find the right products.

Salary & Benefits

• Competitive salary (N50,000 - N75,000 / month) and commission structure.
• Opportunities for career advancement.
• Training and development programs.
• Supportive and collaborative work environment.

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Job Summary

• We are looking for a dynamic and results-driven Customer Sales Agent to join our team.
• The ideal candidate will be responsible for engaging with prospective and existing customers, promoting our products, and ensuring excellent customer satisfaction.
• You will be the first point of contact for customers, helping them make informed purchase decisions while driving sales and revenue growth.

Key Responsibilities
Customer Interaction:

• Handle inbound and outbound customer inquiries via phone, WhatsApp, email, and other channels.
• Provide detailed information about products and services to prospective customers.
• Respond promptly to customer inquiries and resolve any issues effectively.

Sales & Promotions:

• Promote and sell the company’s products by understanding customer needs and preferences.
• Convert leads from social media platforms (e.g., Facebook and Instagram) into paying customers.
• Upsell and cross-sell additional products to maximize revenue per customer.

Follow-Up & Relationship Building:

• Follow up with potential customers who have shown interest in the products to close sales.
• Build and maintain positive relationships with customers to encourage repeat business.

Record-Keeping & Reporting:

• Document customer details, inquiries, and sales in spreadsheets or CRM systems.
• Track sales metrics and prepare regular reports for management.

Requirements

• Proven experience in sales, customer service, or a related role.
• Strong communication and interpersonal skills.
• Ability to build rapport with customers and maintain professionalism.
• Proficiency in using WhatsApp Business, social media, and basic office tools like Excel and Google Sheets.
• Results-oriented with a strong desire to meet and exceed sales targets.
• Ability to multitask and prioritize tasks effectively.

Preferred Skills:

• Experience in the haircare, skincare, or beauty industry is a plus.
• Knowledge of CRM software or other sales tools is an advantage.
• Fluency in local languages is an added benefit.

Work Environment:

• This role may involve working remotely.
• Flexibility to work weekends or evenings as required to meet customer demands.

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Position Overview

• We are seeking a motivated and results-driven Sales Representative to join our team.
• The ideal candidate will play a critical role in driving the company's sales efforts, building strong relationships with customers, and ensuring customer satisfaction.
• You will identify customer needs, present suitable solutions, and consistently meet or exceed sales targets.

Key Responsibilities

• Sales Generation:
  • Actively engage with prospective and existing customers to promote and sell products.
  • Identify customer needs and recommend suitable products or services to meet those needs.
  • Convert leads generated from various platforms, such as social media and referrals, into successful sales.
• Customer Relationship Management:
  • Build and maintain strong, long-term relationships with customers to encourage repeat business.
  • Follow up with customers to ensure satisfaction and resolve any issues or concerns.
  • Act as a trusted advisor, providing expert advice on product use and benefits.
• Market Outreach:
  • Conduct outbound calls, emails, or messages to reach potential customers.
  • Participate in sales campaigns, promotions, and events to increase brand visibility and sales.
  • Stay updated on market trends, competitor products, and pricing strategies.
• Administrative Duties:
  • Maintain accurate records of customer interactions, sales, and inquiries in spreadsheets or CRM tools.
  • Prepare regular sales activity and performance reports for management review.
  • Manage orders, including processing payments and coordinating with logistics teams for delivery.
• Collaboration:
  • Work closely with the marketing team to align sales strategies with ongoing campaigns.
  • Provide feedback to management on customer preferences, market trends, and product improvements.

Requirements

• Proven experience in a sales role, preferably in the beauty, haircare, or consumer goods industry.
• Strong communication, negotiation, and interpersonal skills.
• Ability to build and maintain relationships with a diverse range of customers.
• Self-motivated with a results-oriented approach to achieving sales targets.
• Proficiency in using WhatsApp Business, Excel, Google Sheets, or CRM tools.
• Excellent organizational and time management skills.

Preferred Skills:

• Experience in a fast-paced sales environment.
• Knowledge of the haircare or beauty industry is a plus.
• Ability to work collaboratively in a team environment.

Work Environment:

• Flexible work setup, including remote or office-based options.
•  Availability to work weekends or evenings as needed to meet customer demands.

Compensation

• Base salary with attractive sales commissions.
• Performance-based bonuses and growth opportunities.