Jobs at Work Dey HR Services

Job Brief

• We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.
• A successful Telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
• The goal is to promote business growth by expanding the company’s clientele.

Responsibilities

• Cold call people using a given phone directory to sell products or solicit donations
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information

Requirements and Skills

• High School Diploma; B.Sc/B.A is a plus with 3-7 years experience
• Proven experience as Telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection

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Job Summary

• Have a good knowledge of Online and Offline marketing strategies & campaign.
• Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth.
• Develop a rapport with new clients, and set targets for sales and provide support that will continually improve the relationship.
• Prospect for potential new local and international clients and turn this into increased business.
• Visit and meet potential clients by growing, maintaining, and leveraging your people network.
• Present new products and services and enhance existing relationships.
• Develops, implement, execute, monitors and evaluates strategic marketing plans to achieve the organization’s objectives.
• Oversee product development or monitor trends that indicate new business opportunities.
• Design the brand strategy for the key brand, with emphasis on creating brand awareness nationwide in line with the strategic objectives of the company.
• Direct and steer the process of strategy implementation with marketing activity plans to maximize brand awareness and grow market share
• Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)
• Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections. Implement national sales programs by developing field sales action plans
• Develop new sales areas and improving sales through various methods. (Offline And Online)
• Research the latest in the business industry and creating new opportunities to expand business.
• Developing strategies to acquire new customers through existing channels such as search engine optimization (SEO) or pay-per-click advertising (PPC), SEM , social Media , Offline Etc
• Conducting research to find new ways to reach target audiences through social media channels, email campaigns, content creation, etc.
• Creating content such as blog posts, videos, infographics, etc. that are relevant to target audiences and can be easily shared across social media platforms
• Analyzing website data to identify what types of content resonate with visitors, what types of content are ignored, and how frequently visitors are accessing the website
• Creating new content tailored to specific audiences' interests and behaviours in order to prompt engagement and sales with a product or service
• Collaborating with designers and developers and other staff to create high-quality websites, landing pages, flow pages etc that are appealing to users
• Using data analysis tools to track website performance and identify opportunities for improvement
• Developing strategies for increasing sales conversions of products through strategic partnerships with other companies.

Requirements

• Interested candidates should possess a Bachelor's Degree, HND, or Masters with 3 - 6 years of experience.
• Background and Skills: Has excellent organizational, digital /growth hacking and leadership skill
• Knowledge of building or has worked with an E-commerce organization would be an advantage.
• Good Knowledge of campaign strategies - good use of social media will be an advantage