Latest Jobs at Oracle Nigeria

Job ID: 220006ZL
Job: Support
Job Type: Regular Employee Hire

Job Brief

• You will provide Level 1 IT support to the Oracle employees, involving resolution of complex incidents, quality assurance and customer escalations.

Detailed Description

•  As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
• This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
• A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
• As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
• Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently.
• Solutions often take time to develop through research, collaboration or problem replication.
• Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

Responsibilities

• Assessment and resolution of interruptions or reductions of IT services
• Analysis, validation and documentation as part of incident management lifecycle
• Follow standard practices and procedures to identify potential system issues and escalate them if required
• Provide feedback on support delivered and current processes and procedures
• Attendance at various meetings as needed
• Communication within different levels of a business
• Other duties as assigned

Qualifications

• Technical Degree i.e., B.Sc Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR Functional Degree + Technical Higher Degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
• Minimum of 2 years work experience in technical customer support area, preferably in a corporate environment.
• One year prior working experience with Oracle products (or at least two years related experience without Oracle products).
• Excellent written and spoken English, other languages advantageous
• Ability to do shift and weekend work.
• Proven ability to solve complex issues.
• Demonstrated ability to effectively manage routine and complex engagements simultaneously, producing consistently high quality results.
• Ability to make clear decisions and deal with stressful situations
•  ITIL certification a plus.
• Applicants are required to read, write, and speak the following languages: English

go to method of application »

Job ID: 220007V9
Job: Pre Sales
Job Type: Regular Employee Hire

Overview

• Provides direction and specialist knowledge in applying the technology / application to client business.
• Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.
• As a Principal Sales Consultant you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction.
• Acts as a technical resource and mentor for less experienced Sales Consultants. Focuses on large or complex sales opportunities that need creative and complex solutions. Develops productivity tools and training for other Sales Consultants.
• Develops and delivers outstanding Oracle presentations and demonstrations.
• Leads any and all aspects of the technical sales process.
• Advises internal and external clients on overall architect solutions.
• Leading contributor individually and as a team member, providing direction and mentoring to others.

Detailed Description

• Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.
• As a Master Principal Sales Consultant you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction.
• Acts as a technical resource and mentor for less experienced Sales Consultants. Focuses on large or complex sales opportunities that need creative and complex solutions.
• Develops productivity tools and training for other Sales Consultants. Develops and delivers outstanding Oracle presentations and demonstrations. Leads any and all aspects of the technical sales process. Advises internal and external clients on overall architect solutions.
• Acknowledged authority within the Corporation. 
• Acts as a leader of large-scale company initiatives. 
• Viewed by peers as a leader and top contributor and by line management as a key business partner

Job Requirements

• BA / B.Sc degree or equivalent, Advanced Degree highly desirable.
• 3 years vendor (sales and marketing) experience.
• 7 years business experience with relevant computer applications or database / tools.
• Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
• Ability to implement the most advanced product features.
• Thorough knowledge of system and application design. In depth knowledge of competitors.
• Demonstrated project management skills.
• Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, closing techniques.
• Ability to persuade others through presentations, demonstrations, and written communication.
• Ability to travel as needed.
• Applicants are required to read, write, and speak the following languages: English