Team Leader Bar at Hyatt

Summary

• The Team Leader – Bar is responsible for supervising the daily operations of the bar, ensuring excellent guest service, beverage quality, operational efficiency and compliance with hotel standards.
• The role involves coordinating bar associates, monitoring beverage preparation and presentation, managing inventory, controlling wastage, ensuring accurate billing and maintaining high standards of cleanliness, hygiene and safety.
• The successful candidate will lead and motivate the bar team, provide on-the-job coaching, handle guest enquiries and complaints professionally, promote beverage sales through responsible upselling, and ensure compliance with established operating procedures.
• The role also requires effective coordination with other Food and Beverage outlets and departments to deliver a seamless guest experience consistent with Hyatt Regency service standards.

Qualifications

• Minimum of an OND or equivalent qualification in Hospitality Management, Food and Beverage Service, or a related discipline.
• Minimum of two to three years' relevant experience in bar operations within a upscale hotel, restaurant or similar hospitality establishment.
• Previous supervisory or team leadership experience is an advantage.
• Good knowledge of alcoholic and non-alcoholic beverages, cocktails, beverage presentation and bar service standards.
• Knowledge of inventory control, beverage cost management, POS operations and cash-handling procedures.
• Strong communication, interpersonal, leadership and customer-service skills.
• Ability to work under pressure, manage a team and resolve guest concerns effectively.
• Knowledge of hygiene, food safety and responsible alcohol-service practices.
• Flexibility to work shifts, weekends and public holidays as required.