Jobs at Zojatech Limited

Job Summary

• He/she will be responsible for ensuring that team members provide excellent customer service to Users and agents, resolving any issues in a timely and professional manner.
• The ideal candidate should have strong leadership skills, a customer-focused mindset, and experience working in a fast-paced environment.

Job Duties

• Manage and supervise a team of customer service representatives, including training, coaching, and performance management.
• Develop and implement customer service policies and procedures that align with the company's objectives and ensure a high level of customer satisfaction.
• Respond to customer inquiries, resolve complaints, and provide product and service information to customers in a courteous and professional manner.
• Maintain accurate records of customer interactions, transactions, and complaints.
• Collaborate with other departments, such as Sales and Operations, to ensure smooth customer interactions and seamless order processing.
• Conduct regular team meetings to review performance metrics, provide feedback, and address any concerns or issues.
• Continuously identify areas for improvement in customer service processes and implement solutions to improve efficiency and quality of service.
• Ensure that team members are adhering to company policies and procedures and maintain compliance with relevant regulations.
• Follow communication procedures, guidelines, and policies.

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Job Summary

• This position is responsible for the design, development, testing and deployment of software systems that meets customer requirement.
• The role also involves sitting within the IT team of a business, and will be involved in liaising with the Business Analysts and Development Managers to ensure software projects meet requirements

Requirements

• Strong background in PHP and some of its framework (Laravel/Lumen particularly)
• Understanding of the SOLID programming principles
• Expertise working with packages and other developers’ codebases
• Dedication to TDD
• Experience designing, integrating, and writing APIs
• Expertise working with relational databases
• Experience with modern-day development tools including version control, preprocessors, task runners, etc.
• Experience with cloud computing architectures
• Comfortable with linux servers and some dev-ops
• Desire to work with project managers, designers, and other developers
• Excellent verbal and time management skills
• Excellent time management skills and the ability to prioritize projects to meet deadlines
• Experience working in small cross functional Agile teams to build complex systems.

go to method of application »

Job Summary

• This position is responsible for the design, development, testing and deployment of software systems that meet customer requirements.
• The role also involves sitting within the IT team of a business and will be involved in liaising with the Business Analysts and Development Managers to ensure software projects meet requirements.

Job Responsibilities

• Develop new user facing features
• Write reusable code and libraries
• Design Mobile Responsive Interfaces
• Collaborate with back-end engineers to improve usability
• Enhance application for maximum speed and scalability
• Validate input before submitting to back end
• Collaborate with team members and stakeholder
• Bridge the gap between UI design and technical implementation
• Translate UI/UX design wireframes to actual code
• Ensure high quality graphic standards and brand consistency
• Stay up-to-date on emerging technologies.