Trending Jobs at Ruth and Roots

Job Description
A Call Centre Team Lead at Ruth and Roots, acts as the immediate lead of a team, by:

• Guiding and coaching team members
• Managing workflow and resolving issues
• Analyzing performance metrics and implementing improvements
• Providing training and development opportunities
• Driving customer satisfaction and loyalty

Key Responsibilities

• Supervise call centre agents and ensure adherence to policies.
• Handle escalated customer inquiries and complaints.
• Track and analyze team performance metrics.
• Train new team members and provide ongoing development.
• Monitor and evaluate customer interactions for quality.
• Manage daily workflow and resource allocation.
• Prepare reports on team performance and customer feedback.
• Coach team members to improve performance and achieve targets.
• Implement process improvements to increase efficiency and customer satisfaction.
• Collaborate with other departments to resolve customer issues.
• Ensure compliance with company policies and procedures.
• Foster a positive and productive team culture.
• Identify and address team morale and motivation issues.
• Develop and implement strategies to improve customer retention and loyalty.

Requirements
To excel in this role, you'll need:

• Minimum of three years experience in a similar role.
• The candidate must reside in Lagos, preferablyin locations close to Ilupeju.
• Excellent communication and leadership skills.
• Analytical and problem-solving skills.
• Ability to motivate and develop team members.
• Strong organizational and time management skills.
• Ability to work under pressure and manage stress.

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Job Description

• We are currently seeking experienced or fresh graduates with exceptional customer service skills. Someone who is a confident and engaging communicator and likes meeting and speaking to new people every day.
• An individual who is warm and kind, with a compassionate nature. Someone who would take pride in being a face of the organisation and one of the first to welcome visitors. Someone who is calm and able to manage the needs of a variety of people.
• Attention to detail to present the home well and make a good first impression. Strong organisational and administrative skills to carry out tasks such as inputting data, ensuring systems are updated, postal duties and document production.
• If all these describe you, then taking the next step in your career journey as a receptionist with Ruth and Rootscould be the right move for you.

Key Responsibilities 

• Receiving visitors at the front desk by greeting, welcoming, directing them appropriately.
• Answering, screening and forwarding incoming phone calls.
• Receiving and sorting daily mail.
• Greets patients in the facilities and over the phone.
• Assists medical/healthcare professionals and patients appropriately.
• Schedules appointments for patients.
• Performs clerical and administrative tasks.
• Prepares medical files and reports.
• Maintains and keeps patient information confidential.
• Maintain assigned medicinal supplies and equipment.

Requirements

• OND/HND/B.Sc. degree in Hospitality Management or a related field.
• 0-3 years of experience in a receptionist or administrative support role.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills and ability to multitask.
• Professional demeanor with a positive attitude.
• Ability to maintain confidentiality and handle sensitive information.
• Familiarity with office equipment (e.g., printers, copiers, fax machines) is a plus.

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Role Overview

• We are seeking a results-driven Business Lead to oversee daily business operations, drive execution across teams, and support management in achieving operational and revenue objectives.
• The ideal candidate will be highly accountable, commercially aware, and capable of translating strategy into measurable outcomes while coordinating people, processes, and performance.
• This role requires a hands-on leader who thrives in a fast-paced environment and is focused on delivery, structure, and continuous improvement.

Key Responsibilities

• Lead day-to-day business operations to ensure efficiency, consistency, and execution of targets
• Coordinate cross-functional teams to support operational and revenue goals
• Translate management objectives into actionable plans and monitor execution
• Ensure clarity of roles, responsibilities, and performance expectations across teams
• Track operational performance and provide regular updates to management
• Identify process gaps and recommend practical improvements to enhance productivity
• Support staffing, onboarding, and performance alignment in collaboration with HR
• Promote accountability, discipline, and results-driven work culture
• Ensure compliance with company policies and operational standards.

Qualification

• Bachelor’s degree in Business Administration, Management, or a related field (with an MBA preferably).
• 5- 7 years proven experience in a leadership, operations, or business coordination role
• Strong execution, problem-solving, and organizational skills
• Ability to manage people, processes, and priorities effectively
• Strong communication and stakeholder management skills
• Results-oriented mindset with high attention to detail
• Ability to work under pressure and drive accountability

What We’re Looking For

• A leader focused on execution, performance, and delivery
• Someone who takes ownership, not excuses
• A practical thinker who improves systems, not just reports problems
• A professional who can align teams with management direction