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Job Description

• To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Job Responsibilities
Increase Revenue earning customer net additions – Prepaid & Postpaid:

• Identify and formulate state sales strategies to help Drive gross additions.
• Supervise health of acquisitions, compliance on activations.
• Oversee activating connections as per the stipulated turnaround times.

Increase Revenue from the State:

• Meet the Revenue targets for Prepaid and Postpaid in the State.
• Focus on revenue growth through Data and Smartphone growth.
• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers.

Expand distribution Width and Depth:

• Identify and formulate state sales strategies to help drive distribution across showrooms and Dealer Service Agents.
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets.
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.

Network Coverage & Quality:

• Network Optimization.
• New Sites ROI and deployment.
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state.

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores.
• Ensure provision of standard Infrastructure at state showrooms.
• Ensure showroom employees are up skilled in industry training and certifications for the role.

Achieve Employee Engagement scores in line with the Engagement target for the State Business area:

• Continuously motivating the front-line employees through leadership by examples.
• Implement all action plans that will address hygiene issues etc. from engagement survey.

Educational Qualifications

• Bachelor's Degree in Management or related Social Sciences.
• Master's in business administration would be preferred additional qualification.

Relevant Experience & Required Skills:

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable.
• Result Orientation.
• Great problem-solving skills.
• Good communications skills.
• Good interpersonal skills.
• Customer centric.
• Sound understanding of Sales systems and Process.
• Creative self-starter.

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Job Description:

• To maximize revenue and subscriber acquisition (gross and net additions) opportunities in assigned territory through channel effectiveness (wholesale & retail), adequate recharge availability and implementation of planned sales & distribution and marketing strategies.

Job Responsibilities:

To achieve recharge sales target within state/area:

• To ensure adequate availability of all recharge denominations in sub-CP and retail points.
• To ensure channel partners are making stock available and distributing to their network of sub-CPs and retailers.
• To achieve ERC, RCV and E-pin target in agreed ratios.
• Constantly identify opportunities for driving activation and recharge sales within territory.

Achieve Share of Gross & Net Additions:

• Ensure full-fledged achievement of Gross Adds targets by driving market initiatives in assigned area.
• Effective management of direct activation teams and monitoring of CP bus activation activities.
• KYC Optimization at Trade level by ensuring adequate and functional deployment of KYC kits.
• Drive KYC inactivity to nil.
• Other initiatives to increase GAD including new site launch.
• Ensure activation of Quality GADs in assigned area.
• Develop and implement activities that will increase SONA in assigned area.

Channel branding and visibility:

• Ensure appropriate and effective outlet branding is carried out in line with the “look of success” within the territory.
• Identify visibility opportunities for Airtel brand within the territory.
• To ensure ITP increases and gives impetus to iCMS and iRMS.
• Effective management of POS stock in warehouse to avoid damage, wastage and obsolete materials.
• Train Market Developers on POS deployment in line with “look of success”.

BTS Management:

• Ensure constant CLS elimination.
• Develop subscriber acquisition and other marketing initiatives to drive revenue in CLS site locations.
• New Site Launch Plan and Distribution Preparedness.
• Effectively drive and manage target driven initiatives and projects.

Industry Awareness/Competition Intelligence:

• To effectively report competitive activities within assigned territory and implement adequate counter initiatives.
• Track on-going initiatives in Market.
• To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business.

Distribution Infrastructure:

• To recruit appropriate number of Retailers- in line with scientific distribution requirements.
• Migrate all other retailers to become one stop shop.
• To identify and recruit suitable sub channel partners in territory for effective product re-distribution.

Decrement:

• Implementation of customer driven activities (product launches, town storms etc.) in assigned area.
• Drive voice and data business performance implementation of revenue generating activities and initiatives in assigned territory.

Relevant Experience & Skill:

• 3+ years of commercial/ business management experience.
• Team leadership experience.
• 1 – 2 years of relevant experience in Airtel products
• Computer literacy.
• Sales knowledge.
• Product/ Service development.
• Product/ Service management.
• Interpersonal skills.
• Customer orientation.

Educational Requirements:

• Bachelors in social sciences, marketing, business management, engineering or computer science.
• Master's in business administration or management will be an advantage.
• Project management qualification will be an advantage.