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  • Posted: Apr 16, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Uncle Stan's Foods is a small chops company known for it's unique finger food taste all over Lagos. Our brand makes us unique.
    Read more about this company


    Shift Supervisor

    Position Overview:

    • We are seeking a reliable and motivated individual to join our team as a Shift Supervisor. The Shift Supervisor will be responsible for overseeing the operations during their assigned shifts, ensuring exceptional customer service, maintaining quality standards, and leading the team to achieve performance goals.


    • Supervise Shift Operations: Direct and oversee all activities during assigned shifts, including opening or closing procedures, ensuring adherence to operational standards, and resolving any issues that may arise.
    • Team Leadership: Lead and motivate team members to deliver excellent customer service, maintain cleanliness, and uphold food safety standards.
    • Training and Development: Train new team members on restaurant procedures, safety protocols, and customer service standards. Provide ongoing coaching and feedback to support staff development.
    • Customer Satisfaction: Ensure that all guests have a positive experience by addressing any concerns or complaints promptly and effectively. Monitor service quality and take corrective actions as needed.
    • Inventory Management: Assist with inventory control, including monitoring stock levels, placing orders, and managing product rotation to minimize waste and ensure freshness.
    • Cash Handling: Oversee cash register operations, including handling cash transactions, processing payments, and balancing cash drawers at the end of the shift.
    • Safety and Compliance: Maintain a safe and clean work environment by enforcing safety guidelines, sanitation standards, and health regulations. Ensure compliance with all company policies and procedures.
    • Problem Solving: Proactively identify operational challenges and implement solutions to improve efficiency, productivity, and customer satisfaction.
    • Communication: Effectively communicate with team members, management, and other departments to relay information, coordinate activities, and ensure smooth operations.
    • Opening/Closing Duties: Perform opening and closing duties as required, including preparing equipment and supplies, conducting pre-shift meetings, and securing the premises at the end of the shift.


    • Previous experience in a supervisory role in the restaurant industry preferred.
    • Strong leadership and communication skills.
    • Excellent customer service skills with a friendly and approachable demeanor.
    • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
    • Knowledge of food safety and sanitation regulations.
    • Basic math skills and proficiency in cash handling.

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    • Greet customers in a friendly and courteous manner as they enter the establishment.
    • Process customer transactions accurately and efficiently using POS (Point of Sale) systems.
    • Handle cash, credit, and debit card transactions with precision.
    • Ensure that all transactions are processed in compliance with company policies and procedures.
    • Maintain a clean and organized checkout area.
    • Resolve customer complaints or issues in a professional and timely manner.
    • Provide information to customers regarding products, promotions, and company policies.
    • Assist in maintaining accurate inventory records and conducting periodic inventory counts.
    • Collaborate with other team members to ensure smooth and efficient operation of the cashiering process.
    • Uphold high standards of customer service and professionalism at all times.


    • Minimum of 1 year of experience working as a cashier or in a similar role.
    • Strong mathematical skills and attention to detail.
    • Excellent interpersonal and communication skills.
    • Ability to work effectively in a fast-paced environment.
    • Proficiency in using POS systems and handling cash transactions.
    • Flexibility to work evenings, weekends, and holidays as required.
    • Ability to stand for extended periods and lift moderate weights.

    Preferred Qualifications:

    • OND or ND equivalent.
    • Additional certifications in cash handling or customer service are a plus.
    • Experience in the hospitality industry.

    Method of Application

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