Jobs at Seven Up Bottling Company

Job Summary

• The Service Desk Engineers role is to ensure proper computer operation so that end users can accomplish business tasks.
• This includes actively resolving escalated end-user help requests within established SLAs.
• Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Responsibilities
Strategy & Planning:

• Evaluate documented resolutions and analyze trends for ways to prevent recurring issues.
• Alert management to emerging trends in incidents.

Acquisition & Deployment:

• Deploy pre-packaged software as needed using automated deployment tools.
• Assist in software releases and rollouts according to change management best practices.

Operational Management:

• Assisting in providing Level I support when request volumes are high.
• Act as an escalation point for advanced or difficult help requests.
• Build rapport with service desk customers.
• Escalate incidents with accurate documentation to suitable technician or vendor, when required.
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledge base as needed.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Install antivirus software and ensure virus definitions are up to date.
• Perform preventative maintenance, including checking and cleaning of servers
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups with Level I Technicians as required.
• Develop help sheets and FAQ lists for end users.
• Contribute to technician knowledge base and training as needed.
• Reinforce SLAs to manage end-user expectations.
• Provide suggestions for continual improvement.

Position Requirements
Formal Education & Certification:

• College Diploma or University Degree in the field of Computer Science and/or 5 years equivalent work experience.
• Certification in CompTIA+, Google IT Support, ITIL V4,

Knowledge & Experience:

• Knowledge of advanced computer hardware.
• Experience with desktop and server operating systems.
• Extensive application support experience
• Working knowledge of a range of diagnostic utilities.
• Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport building, listening, and
• questioning skills.
• Strong documentation skills.
• Fluent English.

Personal Attributes:

• Ability to conduct research into a wide range of computing issues is required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly, business-friendly, and technical language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Work Conditions:

• 40-hour onsite work week.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

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Job Summary

• As an Experienced Data Engineer, you will play a critical role in designing, implementing, and maintaining our data infrastructure.
• Your expertise will be crucial in building efficient data pipelines, integrating data from multiple sources, ensuring data quality and accuracy, and supporting master data governance.
• The ideal candidate will have a minimum of 5 years of relevant experience, a proven track record of leading projects, and a strong ambition to achieve goals and drive success.

Responsibilities

• Design, develop, and maintain robust and scalable data pipelines and ETL processes to ensure efficient data flow and integration from various sources.
• Collaborate with cross-functional teams to understand business requirements and translate them into data models, schema, and database structures.
• Implement and manage databases, ensuring data security, integrity, and optimal performance.
• Carry out data quality checks, identify and resolve data discrepancies, and implement measures to improve data quality and accuracy.
• Support master data governance by establishing data standards, documentation, and data quality rules.
• Optimize and fine-tune database performance, conduct capacity planning, and recommend improvements.
• Lead or handle projects related to data engineering, successfully delivering on time and within budget.
• Stay up-to-date with industry trends and best practices, keeping abreast of new tools and technologies that enhance data engineering capabilities.
• Provide technical guidance and mentorship to junior data engineering team members.

Requirements

• Bachelor's Degree in Computer Science, Engineering or a related field.
• Minimum of 5 years of experience as a Data Engineer, with a focus on building and maintaining data pipelines.
• Expertise in database management, SQL servers, and familiarity with Google Data Analytics solutions.
• Proficiency in ETL tools such as SSIS (SQL Server Integration Services) and reporting tools like SSRS (SQL Server Reporting Services).
• Strong knowledge and experience in data integration from multiple sources.
• In-depth understanding of data quality principles and data governance practices.
• Familiarity with Microsoft Navision and SAP S/4 HANA is a plus.
• Strong problem-solving abilities and attention to detail.
• Proven project management skills with the ability to handle multiple projects simultaneously.
• A goal getter with a proactive attitude, demonstrating ambition and a drive for success.