Fresh Jobs at Alfred and Victoria Associates

Job Brief

• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
• The goal is to ensures satisfactory delivery of all service requests (Surveys & Installations) from
• Prospective clients, partners & dealers. Proactively liaise with all internal & external
• Stakeholders and communicate prompt feedbacks in return to ensure all orders are Processed on time.

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Manage all service enquiries such as survey, installation requests for prospective customers.
• Coordinate all service requests from all partners & dealer and sales executives.
• Accurately fill, update & send various service delivery reports to responsible stakeholders.
• Handover activated clients.
• Liaise with internal & external stakeholders to ensure all service requests are delivered promptly.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team’s progress, identify shortcomings and proposeimprovements.

Requirements

• Candidates must have Minimum of B.Sc. or HND in related field.
• Minimum 5 years’ Cognate experience in the field of Services.
• Ability to understand the impact of operational decisions on organizational initiatives.
• Smart, proactive thinking and solution centered approach.
• Proven working experience as a project administratorin the information technology sector.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.

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Duties and Responsibilities

• Provide technical support for corporate clients.
• Design implements and support IT, Security and Network Solutions for corporate clients.
• Troubleshoot Core network problems.
• Upgrade core network equipment and configuration

.Personal Responsibilities:

• Report to the Head of Department.
• Responsible for all assigned equipment to his team.
• Should maintain a high level of personal responsibility in order to be an example to his colleagues.
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by his Manager
• Keeping up to date with departmental and company notification via Emails, Notice board and other mediums
• Keeps himself up-to-date with the technologies required by companies.
• High ability and readiness for any kind of urgent intervention at client sites to meet SLAs.

Requirements
Academic / Education Qualifications:

• B.Sc (or equivalent) in Computer Science, Computer Communication Engineering or Telecom.

Certifications:

• CCNA is a must.
• CCNP is preferable.

Experience:

• At least 3 years proven hands-on experience in network engineering

Language Qualifications:

• Good verbal and writing skills in English are mandatory.

Technical Skills:

• In depth knowledge of TCP/IP protocol stack
• Configuration and maintenance of network equipment including routers, switches, Firewalls
• Experience in Mikrotik and cisco devices configuration
• Solid Understanding of Layer 3 technologies (EIGRP, OSPF, BGP..) and layer 2 technologies(VLAN, trunks, STP..)
• Maximizing network performance through ongoing monitoring and troubleshooting
• Good Knowledge in Unix Servers (Redhat, Centos, and Debian…)
• Ability to understand and work on new technologies and to quickly adopt to equipment made by different vendors.
• Ability to design topologies and provide consultancy for corporate customers.
• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
• LAC/LNS Implementation and troubleshooting knowledge.
• MPLS L2VPNs, L3VPNs and VPLS knowledge is a plus.
• Cisco ASA and Juniper firewalls configuration and maintenance is a plus.

General Skills:

• Interpersonal relationship.
• Maintain a good communication and interaction with customers and colleagues.
• Team player.
• Knowledge sharing.
• Communications skills, both verbal and written.