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  • Posted: May 17, 2022
    Deadline: May 30, 2022
  • Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations. Interswitch, through its “Super Switchâ€&A...
    Read more about this company


    Senior Program Manager

    Job Summary

    • To manage software development projects in alignment with the engineering process, uphold, and reinforce agile practices in the enterprise and build self-organizing teams.


    • Exhibits the behaviours of a Lean-Agile leader who leads by example; leads the change; have with a Lean-Agile Mindset and helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, implement SAFe practices
    • Supports the team rules – Responsible for reinforcing Agile’s lightweight rules like the rules of Scrum, Built-In Quality practices from Extreme Programming (XP), Work in Process (WIP) limits from Kanban, and any other process rules the team has agreed
    • Facilitates the team’s progress toward business objectives –
    • Engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity
    • Focus on creating increments of value each iteration and achieving daily and Iteration Goals in the context of the current Program Increment (PI) Objectives
    • Leads team efforts in relentless improvement -
    • Helps the team improve and take responsibility for their actions
    • Facilitates the team retrospective
    • Teaches problem-solving techniques and helps the team become better problem-solvers for themselves
    • Facilitates events
    • Facilitates team events, including (where applicable) the Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective Ensures they are productive and kept within the timebox
    • Supports the Product Owner in managing the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope
    • Facilitates the removal of impediments
    • Supports the team in addressing and eliminating issues to improve the likelihood of achieving the objectives of the Iteration/PI
    • The Scrum Master escalate issues to an appropriate authority to get support in closing long standing issues or issues threatening achievement of business objectives
    • Builds a high-performing team
    • Focuses on ever-improving team dynamics and performance, and coaches the team in selfmanagement
    • Helps the team resolve interpersonal conflicts and challenges, and identify opportunities for growth
    • Escalates people problems to management where necessary
    • Helps coordinate inter-team cooperation and helps the team operate well on the train
    • Supports the team’s efforts to continuously improve communications and relationships with other teams
    • Frequently represent the team in the Scrum of Scrums (SoS), helping the team remain aware of opportunities to engage and improve program effectiveness
    • Help the team build effective relationships with the System Team, User Experience, Architecture, and Shared Services
    • Liaise with customers to remove impediments that may be arising from the customer’s end, clarify requirements and provide project update
    • Supports SAFe adoption
    • Supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams
    • Participate in the Scrum Master Community of Practice
    • Support the organization’s SPCs
    • Works with other Scrum Masters and stakeholders to help the team contribute towards improving the overall development Value Stream
    • Facilitates preparation and readiness for ART events like PI Planning, System Demos, and the Inspect and Adapt
    • Supports estimating and guides the team in establishing normalized estimates and helps the team understand how to estimate Features and Capabilities
    • Documentation of agile events, as necessary
    • Documentation and distribution of weekly reports
    • Work with stakeholders to continuously think about product performance engineering and seek to reduce production incidences and customer dissatisfaction


    • Academic Qualification(s): Bachelor's Degree in Computer Science, Information Technology or a relevant field preferred
    • Professional Qualification(s): Certified scrum master, SAFe preferred Experience
    • (Number of relevant years): At least 6 years of experience as a scrum master or in a similar role; Working knowledge of agile methodology, techniques, and frameworks, such as SAFe, Scrum or Kanban, to deliver solutions

    go to method of application »

    Lead, Strategy & Insights

    Job Summary

    • To act as the strategy and insights champion, entrenching a culture where managers and members in the Business Division make data-driven decisions. Coordinate and develop information relating to business strategy, Business Planning, Sales Quotas, CRM Technology directions and other critical / emerging business operations areas.
    • Also coordinate, develop, and manage data generated and other information tools (e., Business Intelligence and insights) to achieve Sales and Business objectives. To support the development and execution of the business strategy, with reference to Interswitch Indeco’s strategic direction.

    Strategy Business Partner:

    • Provide strategic support to businesses and sometimes act as first-line advisor on operational issues
    • Provide support to all business resources and monitor all requirements for various value-added service
    • Work with process development and resource teams and prepare appropriate schedule

    Insights and Reporting:

    • Contribute to the preparation of various data and analytics reports
    • Analyse complex data and identify requirements for business enhancement during sales projects’ implementation
    • Report improvement opportunities to sales/business strategies and operational plans according to business priorities and budget margins
    • Develop weekly progress reports which include activities progress against set timelines, key risk and control indicators, and overall improvements on current processes and procedures that minimize relevant risks

    Data Collection, Analysis, Assessment and Control:

    • Work independently to collate and analyse data using predetermined tools, methods, and formats to create standard insights
    • Monitor team members' use of the customer relationship management system (CRM), identifying and resolving standard issues and escalating these to a senior manager as appropriate
    • Support creation of machine learning algorithms by applying standard statistical analysis or data preparation methods.

    Stakeholder Engagement:

    • Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment
    • Attend meetings led by Head, Strategy and Excellence, along with relevant stakeholders, and acquire needs on business strategies requirements
    • Execute sales mitigation activities in line with communicated requirements
    • Build and maintain long-term relationships with contractors, clients, and consultants in sales ecosystem

    Operational Compliance:

    • Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards
    • Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure.

    Policy and Process Development & Implementation:

    • Work within established procedures to achieve specified goals
    • Execute sales and business strategy according to plan and detailed activities
    • Review sales and business issues in line with sales and business processes, systems, and procedures, and find solution to ad-hoc problems
    • Support strategies development and execution for Interswitch’s business intelligence processes
    • Prepare data architecture and strategies and provide business object solutions as per requirements
    • Monitor and analyse the competitive landscape and build market intelligence reports.


    • University First Degree in Business Administration, Statistics, Sales and Marketing or any finance related field.


    • At least 7 years’ experience in strategy and data analysis and reporting in the financial or Fin Tech industry to enable the job holder to deal with most situations and to advise others
    • At least 2 years’ experience of supervising and directing people and other resources to achieve specific end results within limited timeframe

    Technical Competencies:

    • Action Planning
    • Business Requirements Analysis
    • Commercial Acumen
    • Sales/Business Planning and Coordination
    • Review and Reporting
    • Data Collection and Analysis
    • Data Control
    • Planning and Organizing
    • Compliance Management.

    Behavioural Competencies:

    • Manages Complexities
    • Communicates Effectively
    • Ensures Accountability
    • Plans and Aligns
    • Balances stakeholders
    • Drives Results
    • Optimises Work Processes
    • Financial Acumen
    • Business Insight
    • Collaboration skills
    • Customer Focus.

    Method of Application

    Use the link(s) below to apply on company website.


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