Fresh Jobs at PalmPay

Description

• As we continue to expand, we are looking for a highly skilled and proactive Senior Product Operations Specialist to join our dynamic team.

Main Responsibilities

• Provide operational and system support for company management platforms, including onboarding and offboarding of BD personnel and system account setup.
• Serve as a liaison with Head Office, coordinating communications and delivering product training and updates to regional teams — strong communication and presentation skills are essential.
• Continuously optimize operational frameworks based on sales team needs to boost overall performance and efficiency.
• Manage daily spreadsheets, reports, and personnel rosters — advanced spreadsheet skills are required.
• Perform additional tasks as assigned by the departmental head.

Qualifications

• Bachelor’s degree or higher in Business, Operations, or a related field
• Minimum of 5 years’ experience in Sales Operations or Product Operations
• Strong communication and coordination abilities across teams and departments
• Exceptional data processing and spreadsheet management proficiency (Excel / Google Sheets)
• Detail-oriented, proactive, and able to operate effectively in a fast-paced environment.

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Job Summary

• We are looking for a collections officer to assist with the collection of outstanding overdrafts.
• The collections officer will contact clients and inform them of their overdrafts, negotiate payment plans, and ensure payments are made as soon as possible.
• To ensure success as a collections officer, you should have excellent communication, negotiation, and mathematical skills, as well as attention to detail.
• A skilled Collections Officer should be able to reduce company losses by encouraging customers to pay their overdue bills.

Responsibilities

• Reviewing the company debtor list.
• Contacting customers and informing them of their overdue bills.
• Advising customers on their payment options and suggesting methods of payments.
• Negotiating suitable payment plans.
• Maintaining customer payment records.
• Preparing customer financial statements for banks and the state credit department.
• Writing final notice warnings to customers when payments are not being made.
• Instituting legal action when customers fail to pay their debt.
• Responding to customer queries.
• Contacting lawyers and insurance agencies to facilitate payments.

Required Skill Set 
Must Haves:

• B.Sc, HND or an ND holder in Accounting, Business management, or a similar field.
• Excellent negotiating skills.
• Good written and verbal communication skills
• Familiarity with state debt collection laws
• Knowledge of payment plans and accounting procedures.
• Knowledge of office and accounting software.
• Patience and resilience.

Desired:   

• Previous experience working as a Collections Officer.