Fresh Jobs at Leatherback

• The Senior Business Manager (Commercial Segment) will play a pivotal role in nurturing and expanding our relationships with large businesses and emerging corporates across productive sectors of the economy. He/She will be responsible for developing strategic sales plans, understanding client needs, and implementing solutions to drive growth and maximize client satisfaction. The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of building and maintaining successful client relationships.

KEY RESPONSIBILITIES

Client Relationship Management:

• Identify and pursue sales opportunities to activate large SMEs and emerging corporates for Leatherback’s offerings
• Develop and maintain a thorough understanding of our products and services, as well as the needs and preferences of potential customers.
• Build and maintain strong, long-lasting relationships with clients, understanding their needs and providing tailored solutions to meet them.
• Collaborate with internal teams, including marketing, product development, and customer service, to ensure customer satisfaction and maximize sales opportunities.
• Stay up-to-date on industry trends, competitors, and market developments to identify new opportunities and maintain a competitive edge.
• Prepare and deliver sales presentations, proposals, and contracts to prospective clients, negotiating terms and closing deals.
• Monitor sales performance and track progress towards revenue targets, providing regular reports and updates to management.
• Attend industry events, conferences, and trade shows to network with potential clients and promote our products and services.
• Provide exceptional customer service throughout the sales process and beyond, ensuring customer satisfaction and fostering long-term relationships.
• Initiate and identify potential leads through various channels and not limited to industry/network events, cold calling.

Account Planning and Strategy:

• Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
• Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
• Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.

Cross-functional Collaboration:

• Collaborate closely with internal teams such as sales, operations, and product development to ensure alignment on client objectives and priorities.
• Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
• Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.

Performance Monitoring and Reporting:

• Track key account metrics and performance indicators, providing regular reports and insights to the Head of Revenue
• Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
• Utilize data-driven insights to make informed decisions and optimize account management

Team Management:

• Lead and manage a team of sales associates and account managers, providing guidance, coaching, and support to ensure team success.
• Set clear performance expectations and goals for team members and provide regular feedback and performance evaluations.
• Foster a collaborative and positive team culture, promoting knowledge sharing and professional development.

QUALIFICATION AND EXPERIENCE:

• Proven track record of at least 8 years in key accounts management, business development, or sales roles within the commercial and/or corporate banking sector
• Demonstrated success in managing and growing large client accounts, preferably within specified sector
• Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
• Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field is desirable.

SKILLS AND ATTRIBUTES:

• Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
• Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.
• Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
• Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
• Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
• Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.
• Collaborative Leader - Thrives in team settings and values input from cross-functional stakeholders.

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ABOUT THE ROLE

• The Senior Business Manager (Banks and Fintechs) will play a pivotal role in nurturing and expanding our relationships with commercial and merchant banks, remittance companies and payment service providers. He/She will be responsible for developing strategic sales plans, understanding client/partner needs, and implementing solutions to drive growth and maximize client satisfaction. The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of building and maintaining successful client relationships.

KEY RESPONSIBILITIES

Client Relationship Management:

• Identify and pursue sales opportunities with financial institutions and Fintechs
• Develop and maintain a thorough understanding of our products and services, as well as the needs and preferences of bank and fintech clients.
• Build and maintain strong, long-lasting relationships with clients, understanding their needs and providing tailored solutions to meet them.
• Collaborate with internal teams, including marketing, product development, and customer service, to ensure customer satisfaction and maximize sales opportunities.
• Stay up-to-date on industry trends, competitors, and market developments to identify new opportunities and maintain a competitive edge.
• Prepare and deliver sales presentations, proposals, and contracts to prospective clients, negotiating terms and closing deals.
• Monitor sales performance and track progress towards revenue targets, providing regular reports and updates to management.
• Attend industry events, conferences, and trade shows to network with potential clients and promote our products and services.
• Provide exceptional customer service throughout the sales process and beyond, ensuring customer satisfaction and fostering long-term relationships.
• Initiate and identify potential leads through various channels and not limited to industry/Network events, cold calling.

Account Planning and Strategy:

• Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
• Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
• Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.

Cross-functional Collaboration:

• Collaborate closely with internal teams such as sales, operations, and product development to ensure alignment on client objectives and priorities.
• Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
• Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.

Performance Monitoring and Reporting:

• Track key account metrics and performance indicators, providing regular reports and insights to the Head of Revenue
• Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
• Utilize data-driven insights to make informed decisions and optimize account management

Team Management:

• Lead and manage a team of account managers, providing guidance, coaching, and support to ensure team success.
• Set clear performance expectations and goals for team members and provide regular feedback and performance evaluations.
• Foster a collaborative and positive team culture, promoting knowledge sharing and professional development.

QUALIFICATION AND EXPERIENCE:

• Proven track record of at least 8 years in key accounts management, business development, or sales roles in treasury sales or wholesale/corporate banking
• Demonstrated success in managing and growing large client accounts, preferably within specified sector
• Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
• Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
• Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.
• Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field is desirable.

SKILLS AND ATTRIBUTES:

• Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
• Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
• Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
• Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.

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ABOUT THE ROLE

• The Senior Business Manager (Digital Ecosystems) will play a pivotal role in nurturing and expanding our relationships with clients in the e-commerce and broader technology start-up ecosystem. He/She will be responsible for developing strategic sales plans, understanding client needs, and implementing solutions to drive growth and maximize client satisfaction. The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of building and maintaining successful client relationships. 

KEY RESPONSIBILITIES

Client Relationship Management: 

• Identify and pursue sales opportunities with e-commerce platforms, technology start-ups, and tech-focused venture capital firms and innovation enablers 
• Develop and maintain a thorough understanding of our products and services, as well as the needs and preferences of potential partners. 
• Build and maintain strong, long-lasting relationships with clients, understanding their needs and providing tailored solutions to meet them. 
• Collaborate with internal teams, including marketing, product development, and customer service, to ensure customer satisfaction and maximize sales opportunities. 
• Stay up-to-date on industry trends, competitors, and market developments to identify new opportunities and maintain a competitive edge. 
• Prepare and deliver sales presentations, proposals, and contracts to prospective clients, negotiating terms and closing deals. 
• Monitor sales performance and track progress towards revenue targets, providing regular reports and updates to management. 
• Attend industry events, conferences, and trade shows to network with potential clients and promote our products and services. 
• Provide exceptional customer service throughout the sales process and beyond, ensuring customer satisfaction and fostering long-term relationships. 
• Initiate and identify potential leads through various channels and not limited to industry/Network events, cold calling.  

Account Planning and Strategy: 

• Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion. 
• Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration. 
• Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives. 

Cross-functional Collaboration: 

• Collaborate closely with internal teams such as sales, operations, and product development to ensure alignment on client objectives and priorities. 
• Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources. 
• Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences. 

Performance Monitoring and Reporting: 

• Track key account metrics and performance indicators, providing regular reports and insights to the Head of Revenue 
• Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement. 
• Utilize data-driven insights to make informed decisions and optimize account management 

Team Management: 

• Lead and manage a team of account managers, providing guidance, coaching, and support to ensure team success. 
• Set clear performance expectations and goals for team members and provide regular feedback and performance evaluations. 
• Foster a collaborative and positive team culture, promoting knowledge sharing and professional development. 

QUALIFICATION AND EXPERIENCE: 

• Proven track record of at least 8 years in key accounts management, business development, or sales roles within the specified sector. 
• Demonstrated success in managing and growing large client accounts, within the technology start-up ecosystem 
• Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion. 
• Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders. 
• Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes. 
• Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field is desirable. 

SKILLS AND ATTRIBUTES: 

• Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients. 
• Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively. 
• Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment. 
• Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement. 

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About the Role

• We are looking for an entrepreneurial and forward-thinking Product Manager to lead the development and growth of Leatherback’s mobile app, our flagship product for retail customers. This role is pivotal in creating a seamless and delightful user experience for individual consumers, driving engagement, and fulfilling our mission of delivering borderless finance solutions. The ideal candidate will combine technical expertise, strategic vision, and a customer-first mindset to build a world-class mobile product.

Key Responsibilities

• Define and articulate the product vision and strategy for Leatherback’s mobile app, focusing on delivering exceptional consumer/retail banking experiences.
• Drive the end-to-end product lifecycle, from ideation and development to launch and ongoing optimization, ensuring high-quality execution and timely delivery.
• Collaborate closely with design, engineering, and marketing teams to create a user-centric mobile app experience that meets customer needs and drives business objectives.
• Analyze customer feedback, market trends, and app performance metrics to identify areas for improvement and prioritize impactful solutions.
• Develop and manage the product roadmap, ensuring alignment with Leatherback’s overall goals and adapting to changes in market dynamics.
• Optimize user acquisition, retention, and engagement metrics through thoughtful feature development and user journey enhancements.
• Partner with compliance, sales, and support teams to ensure the app meets regulatory requirements and resolves customer pain points effectively.
• Stay ahead of market trends and advocate for mobile-first innovations to maintain Leatherback’s competitive edge.

Qualifications

Experience and Expertise:

• Proven Track Record: At least 5 years of experience managing successful mobile app products, preferably in fintech or banking.
• Technical Knowledge: Strong understanding of mobile technologies, including app frameworks (e.g., Flutter, React Native), APIs, and backend integrations. Familiarity with both iOS and Android development is highly desirable.
• UX/UI Proficiency: Expertise in delivering intuitive and user-friendly app experiences, with a strong eye for design and usability.

Analytical and Strategic Thinking:

• Data-Driven Decision Making: Skilled in using analytics tools (e.g., Mixpanel, Google Analytics) to track app performance, derive insights, and guide product enhancements.
• Strategic Vision: Ability to align product initiatives with business goals and balance short-term wins with long-term impact.

Customer-Centric Mindset:

• Empathy for Users: Deep understanding of consumer behavior and the ability to translate customer pain points into impactful product solutions.
• Global Perspective: Familiarity with multi-currency and cross-border financial products, particularly in emerging markets, is a strong advantage.

Leadership and Collaboration:

• Cross-Functional Leadership: Proven ability to lead and collaborate with diverse teams, including design, engineering, and marketing, to achieve shared goals.
• Stakeholder Management: Experience balancing competing priorities and managing relationships with both internal teams and external partners.

Communication and Problem-Solving:

• Clear Communicator: Exceptional written and verbal communication skills to articulate product vision and drive alignment.
• Creative Problem Solver: Ability to navigate challenges and deliver innovative, customer-centric solutions.

Education: 

First Degree in a relevant discipline.

Preferred Experience

• Scaling Expertise: Experience scaling mobile applications to serve large consumer bases effectively.
• Fintech Knowledge: Familiarity with payment systems, wallet infrastructures, or other consumer-facing financial services.
• Startup Environment: Experience thriving in fast-paced, high-growth settings with an entrepreneurial mindset.

Key Personality Traits

• Innovative Thinker: Passionate about leveraging technology to solve complex problems and deliver meaningful customer experiences.
• Detail-Oriented: Ensures the highest quality standards in product development and delivery.
• Team Player: Thrives in collaborative environments and values cross-functional teamwork.