Product Manager - Retail Solutions at Leatherback

About the Role

• We are looking for an entrepreneurial and forward-thinking Product Manager to lead the development and growth of Leatherback’s mobile app, our flagship product for retail customers. This role is pivotal in creating a seamless and delightful user experience for individual consumers, driving engagement, and fulfilling our mission of delivering borderless finance solutions. The ideal candidate will combine technical expertise, strategic vision, and a customer-first mindset to build a world-class mobile product.

Key Responsibilities

• Define and articulate the product vision and strategy for Leatherback’s mobile app, focusing on delivering exceptional consumer/retail banking experiences.
• Drive the end-to-end product lifecycle, from ideation and development to launch and ongoing optimization, ensuring high-quality execution and timely delivery.
• Collaborate closely with design, engineering, and marketing teams to create a user-centric mobile app experience that meets customer needs and drives business objectives.
• Analyze customer feedback, market trends, and app performance metrics to identify areas for improvement and prioritize impactful solutions.
• Develop and manage the product roadmap, ensuring alignment with Leatherback’s overall goals and adapting to changes in market dynamics.
• Optimize user acquisition, retention, and engagement metrics through thoughtful feature development and user journey enhancements.
• Partner with compliance, sales, and support teams to ensure the app meets regulatory requirements and resolves customer pain points effectively.
• Stay ahead of market trends and advocate for mobile-first innovations to maintain Leatherback’s competitive edge.

Qualifications

Experience and Expertise:

• Proven Track Record: At least 5 years of experience managing successful mobile app products, preferably in fintech or banking.
• Technical Knowledge: Strong understanding of mobile technologies, including app frameworks (e.g., Flutter, React Native), APIs, and backend integrations. Familiarity with both iOS and Android development is highly desirable.
• UX/UI Proficiency: Expertise in delivering intuitive and user-friendly app experiences, with a strong eye for design and usability.

Analytical and Strategic Thinking:

• Data-Driven Decision Making: Skilled in using analytics tools (e.g., Mixpanel, Google Analytics) to track app performance, derive insights, and guide product enhancements.
• Strategic Vision: Ability to align product initiatives with business goals and balance short-term wins with long-term impact.

Customer-Centric Mindset:

• Empathy for Users: Deep understanding of consumer behavior and the ability to translate customer pain points into impactful product solutions.
• Global Perspective: Familiarity with multi-currency and cross-border financial products, particularly in emerging markets, is a strong advantage.

Leadership and Collaboration:

• Cross-Functional Leadership: Proven ability to lead and collaborate with diverse teams, including design, engineering, and marketing, to achieve shared goals.
• Stakeholder Management: Experience balancing competing priorities and managing relationships with both internal teams and external partners.

Communication and Problem-Solving:

• Clear Communicator: Exceptional written and verbal communication skills to articulate product vision and drive alignment.
• Creative Problem Solver: Ability to navigate challenges and deliver innovative, customer-centric solutions.

Education: 

First Degree in a relevant discipline.

Preferred Experience

• Scaling Expertise: Experience scaling mobile applications to serve large consumer bases effectively.
• Fintech Knowledge: Familiarity with payment systems, wallet infrastructures, or other consumer-facing financial services.
• Startup Environment: Experience thriving in fast-paced, high-growth settings with an entrepreneurial mindset.

Key Personality Traits

• Innovative Thinker: Passionate about leveraging technology to solve complex problems and deliver meaningful customer experiences.
• Detail-Oriented: Ensures the highest quality standards in product development and delivery.
• Team Player: Thrives in collaborative environments and values cross-functional teamwork.