Jobst at Bave Design Studio

• Our client is seeking an experienced Senior Accountant to oversee the company's accounting and financial operations across our retail, wholesale, e-commerce, and physical store channels.
• This role is ideal for someone who enjoys working in a fast-paced retail environment, has strong attention to detail, and can provide accurate financial reporting while helping the business make informed decisions.

Responsibilities

• Manage the company's daily accounting operations.
• Prepare monthly, quarterly and annual financial reports.
• Perform bank, POS and payment gateway reconciliations.
• Monitor cash flow and working capital.
• Maintain accurate financial records.
• Manage accounts payable and receivable.
• Oversee inventory accounting and stock valuation.
• Work closely with Operations and Warehouse teams to ensure inventory accuracy.
• Prepare budgets and financial forecasts.
• Ensure compliance with tax, VAT and statutory regulations.
• Support management with financial analysis and business insights.
• Coordinate external audits when required.

Requirements

• Minimum of 3 years' experience in a Senior Accountant, Accountant or Finance role within a retail or e-commerce business.
• Retail accounting experience is required.
• Strong understanding of inventory accounting and stock reconciliation.
• Experience preparing management reports and financial statements.
• Proficiency in accounting software such as QuickBooks, Zoho Books, Sage, Odoo or similar.
• Advanced Microsoft Excel skills.
• Strong analytical and problem-solving skills.
• High level of integrity and attention to detail.
• Experience within the beauty, cosmetics, skincare, pharmacy, fashion or FMCG industries is an advantage.

Additional Information:

• If you're passionate about numbers, operational excellence and helping businesses grow through sound financial management, we'd love to hear from you.
• Fill out the application form and successful applicants will be contacted.

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• Our client is one of Nigeria's growing beauty retailers, serving both retail and wholesale customers through their physical store and online channels.
• We are looking for an experienced, proactive, and highly organized General Manager to oversee the daily operations of the business and lead their team through the next phase of growth.
• This role is ideal for someone who enjoys building systems, improving operations, developing people, and ensuring exceptional customer experiences both online and in-store.

What You'll Do

• Lead and manage the day-to-day operations of the business.
• Supervise store, customer care, warehouse, and administrative teams.
• Ensure excellent customer experience across WhatsApp, Instagram, website, and physical store.
• Improve operational efficiency and implement scalable processes.
• Monitor inventory, stock movement, and stock accuracy.
• Work closely with management to achieve sales and business goals.
• Track KPIs and prepare operational reports.
• Ensure SOPs are followed across every department.
• Recruit, train, mentor, and evaluate team members.
• Coordinate with marketing, logistics, finance, and customer support.
• Resolve customer escalations professionally.
• Drive continuous improvement across the business.

Requirements

• Minimum 3 years' experience as a General Manager, Operations Manager, Store Manager, or similar leadership role.
• Experience managing retail businesses is required.
• Experience managing both physical store operations and online sales is highly preferred.
• Beauty, cosmetics, skincare, fashion, pharmacy, or FMCG experience is an advantage.
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Experience using inventory or retail management systems.
• Strong analytical and reporting skills.
• Ability to thrive in a fast-paced environment.

What We Offer

• Performance-based incentives.
• Career growth opportunities.
• A collaborative and supportive work environment.
• Opportunity to help shape one of Nigeria's growing beauty brands.

Additional Information:

• If you're passionate about leadership, operational excellence, and delivering exceptional customer experiences, we'd love to hear from you.
• Fill out the application form and successful applicants will be contacted. 

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• Our client is looking for an experienced Customer Care Lead to oversee our customer support operations across our physical store and online channels.
• This role is ideal for someone who enjoys leading people, solving customer problems, improving support systems, and creating exceptional customer experiences.
• You will lead our Customer Care team while ensuring every customer receives fast, professional, and friendly service.

Responsibilities

• Lead and supervise the Customer Care team.
• Ensure excellent customer support across WhatsApp, Instagram, Email, Website Live Chat and Phone.
• Handle complex customer issues and escalations.
• Monitor team performance and coach team members.
• Improve response times and customer satisfaction.
• Create and improve customer service processes.
• Work closely with Operations, Warehouse and Retail teams.
• Train new customer care staff.
• Monitor customer feedback and identify areas for improvement.
• Prepare weekly customer service reports.

Requirements

• Minimum 2 years' experience in a Customer Care Lead, Customer Experience Lead, Customer Service Supervisor or similar leadership role.
• Experience in retail or e-commerce is highly preferred.
• Experience leading a customer support team.
• Experience using CRM or helpdesk software such as Zendesk, HubSpot, Freshdesk, Zoho Desk, Gorgias or similar platforms.
• Excellent written and verbal communication.
• Strong problem-solving skills.
• Highly organized and customer-focused.
• Experience within the beauty, skincare, cosmetics, fashion or retail industry is an advantage.

Additional Information:

• If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we'd love to hear from you.
• Fill out the application form and successful applicants will be contacted. 

go to method of application »

• Our client is looking for an experienced Customer Care Lead to oversee our customer support operations across our physical store and online channels.
• This role is ideal for someone who enjoys leading people, solving customer problems, improving support systems, and creating exceptional customer experiences.
• You will lead our Customer Care team while ensuring every customer receives fast, professional, and friendly service.

Responsibilities

• Lead and supervise the Customer Care team.
• Ensure excellent customer support across WhatsApp, Instagram, Email, Website Live Chat and Phone.
• Handle complex customer issues and escalations.
• Monitor team performance and coach team members.
• Improve response times and customer satisfaction.
• Create and improve customer service processes.
• Work closely with Operations, Warehouse and Retail teams.
• Train new customer care staff.
• Monitor customer feedback and identify areas for improvement.
• Prepare weekly customer service reports.

Requirements

• Minimum 2 years' experience in a Customer Care Lead, Customer Experience Lead, Customer Service Supervisor or similar leadership role.
• Experience in retail or e-commerce is highly preferred.
• Experience leading a customer support team.
• Experience using CRM or helpdesk software such as Zendesk, HubSpot, Freshdesk, Zoho Desk, Gorgias or similar platforms.
• Excellent written and verbal communication.
• Strong problem-solving skills.
• Highly organized and customer-focused.
• Experience within the beauty, skincare, cosmetics, fashion or retail industry is an advantage.

Additional Information:

• If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we'd love to hear from you.
• Fill out the application form and successful applicants will be contacted.