Jobs at Sisa Method

This role reports directly to the Manager and responsibilities include:

• Day-to-day operations at the retail location
• Meeting of sales targets and innovative client retention strategy
• Leveraging client database and using multiple channels including whatsapp, instagram, emails to retarget and drive customers
• Assisting with social media, client outreach and influencer strategy
• Assisting in executing sales + marketing strategy

The ideal candidate is one with the following non-negotiable characteristics:

• A “people person” – someone who can get on with junior staff, senior management and customers alike
• Someone who understands trends in fashion, beauty and lifestyle
• Someone willing to learn and expand on the vision
• A team player
• Excellent communication skills (both spoken and written)
• Attention to detail

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The ideal candidate is one who is experienced has excellent customer service, growth and retention and must possess interpersonal skills as well as must be dedicated and ambitious.

Responsibilities

• Manage the customers journey and shopping experience by identifying touchpoints that can positively improve perception, interactions and relationships on Nello
• Provide excellent customer service to build and maintain strong relationship with customers.
• Ensure customer complaints are handled and resolved accurately and quickly.
• Conduct surveys to ascertain the satisfactory levels of customers.
• Collate customer insights, behavior and interactions with the various products and services, identify and understand key challenges, recommend, and implement methods to address these challenges.
• Implement improved operational measures and policies that promotes operational efficiency.
• Plan and organize Nellos administrative activities.
• Develop and oversees daily operations and processes.
• Ensure all business services papers are available.
• Support the Nello to document relevant information for internal and external use.
• Assist in maintaining and analyzing operational data for business performance reporting.
• Uses insights gained to: provide informed recommendations to the product development team. drive focus on high-potential products.
• Ensure compliance with best practices and quality standards.
• Contribute to innovation of new products through product/service operations process development.
• Design and organize performance sessions to discuss about operational updates, ideas, and issues.

Qualifications:

• Bachelor’s Degree in Business Administration or Social Sciences or related discipline
• Minimum of 2 years cognate experience with Customer Services & support Experience
• Ability to cooperate with and support other members of staff where require
• Proficiency in Microsoft Suite and other Operational Software
• Strong verbal communication skills in English language
• Customer Service & Experience Certification
• ITIL certification desirable
• Yellow Belt Lean Six Sigma Certification desirable
• Willingness to interact daily with customers from a wide range of cultures and backgroundsGood sense of organization and keen attention to detail
• Knowledge of customer service best practices and desire to participate in trainings and professional development
• Ability to perform well in a fast-paced working environment
• Smart, intuitive and intelligent with great recollection skills.