Jobs at Amani Advisory

Job Summary

• Our client is a luxury fragrance brand positioned to deliver refined, premium scent experiences.
• The Sales Representative is responsible for delivering an exceptional luxury shopping experience while driving sales of premium fragrances.
• The role requires deep product knowledge, refined customer engagement, and the ability to build long-term relationships with clientele.

Key Responsibilities
Sales & Customer Engagement:

• Welcome clients professionally and provide personalized fragrance consultations.
• Understand customer preferences and recommend suitable perfumes and products.
• Drive individual and store sales targets while maintaining luxury service standards.
• Build strong relationships with repeat and VIP clients to encourage loyalty.
• Up sell and cross-sell complementary products where appropriate.

Product Knowledge & Brand Representation:

• Demonstrate expert knowledge of fragrance notes, brands, collections, and usage.
• Stay informed about new launches, limited editions, and brand stories.
• Accurately explain pricing, exclusivity, and product value to clients.
• Uphold brand guidelines, grooming, and professional presentation standards.

Store Operations Support

• Assist with daily opening and closing procedures.
• Handle POS transactions accurately and securely.
• Maintain product displays and ensure shelves are well stocked and organized.
• Support inventory checks and report low stock or discrepancies.
• Ensure the sales floor is clean, orderly, and visually appealing at all times.

Customer Service & After-Sales Support:

• Address customer inquiries and concerns promptly and professionally.
• Handle exchanges or complaints in line with company policy.
• Follow up with clients for feedback, repeat purchases, and special offers.
• Maintain client records where applicable for personalized service.

Team Collaboration & Compliance

• Work collaboratively with colleagues to meet store objectives.
• Adhere to store policies, procedures, and loss-prevention guidelines.
• Participate in product training, sales meetings, and performance reviews.

Required Skills & Competencies

• HND/BSc in Business Administration, Marketing, Retail Management, or a related field.
• Experience serving high-net-worth or premium clientele is a strong plus
• Minimum of 1 – 3 years’ experience in retail sales, preferably in luxury, beauty, fragrance, or fashion.
• Excellent communication and interpersonal skills.
• Strong sales and persuasion abilities.
• Passion for luxury fragrances, beauty, or fashion.
• High attention to detail and customer sensitivity.
• Ability to multitask in a fast-paced retail environment.
• Professional appearance and refined demeanor.

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Job Description

• The Business Manager is responsible for the overall commercial, operational, and brand performance of the luxury perfume store.
• This role ensures profitability, premium customer experience, strong team performance, inventory integrity, and strict adherence to luxury retail standards.

Key Responsibilities
Business & Financial Management:

• Drive revenue growth and profitability in line with business targets.
• Prepare and manage budgets, sales forecasts, and cash flow.
• Monitor daily, weekly, and monthly sales performance and KPIs.
• Oversee pricing, promotions, discounts, and margin control.
• Ensure accurate sales reporting, reconciliations, and financial records.

Store Operations & Controls:

• Oversee daily store operations to ensure seamless service delivery.
• Implement and enforce standard operating procedures (SOPs).
• Ensure compliance with internal controls, security, and loss prevention.
• Supervise stock handling, storage, and display of luxury fragrances.
• Ensure store aesthetics reflect premium brand positioning at all times.

Inventory & Vendor Management:

• Manage inventory planning, ordering, replenishment, and stock audits.
• Maintain optimal stock levels, minimizing stock-outs and overstocking.
• Liaise with suppliers, distributors, and brand partners.
• Track product performance, slow-moving items, and best sellers.

Sales & Customer Experience:

• Champion exceptional, personalized luxury customer service standards.
• Build and maintain relationships with high-net-worth and repeat clients.
• Handle escalated customer concerns with discretion and professionalism.
• Implement clientele strategies, loyalty programs, and VIP services.
• Ensure deep product knowledge across the sales team.

Team Leadership & Performance Management:

• Train, coach, and supervise store staff.
• Set performance targets and conduct regular performance reviews.
• Foster a professional, polished, and service-oriented culture.
• Enforce discipline, grooming, and conduct standards suitable for luxury retail.

Brand Management & Marketing Support:

• Ensure brand guidelines and luxury presentation standards are upheld.
• Support marketing initiatives, product launches, and in-store activations.
• Collaborate on social media, influencer, and customer engagement strategies.
• Monitor customer feedback and market trends to inform business decisions.

Reporting & Management Liaison:

• Prepare regular operational and performance reports for management.
• Provide insights, recommendations, and growth strategies.
• Act as the primary point of contact between the store and ownership.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Retail Management, or a related field.
• 3 - 5 years’ experience in retail management, preferably in luxury, fragrance, beauty, or fashion.
• Experience managing high-value inventory and premium clientele is essential.
• Strong leadership and people management skills.
• Proven experience in luxury retail operations.
• Financial acumen and strong numerical skills.
• Excellent customer service and interpersonal skills.
• High attention to detail and strong organizational ability.
• Strong negotiation and vendor management skills.
• Ability to work under pressure and manage multiple priorities.
• Professional appearance and communication befitting a luxury environment.

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Job Summary

• The Operations Supervisor will oversee daily cleaning operations, supervise cleaners, ensure service quality, and act as the link between clients and the company.

Key Responsibilities

• Supervise and coordinate cleaners at assigned locations
• Ensure cleaning tasks are carried out according to company standards
• Monitor attendance, punctuality, and staff discipline
• Conduct routine site inspections and quality checks
• Report operational issues, client complaints, and staff performance
• Ensure proper use and safekeeping of cleaning equipment and materials
• Train cleaners on proper cleaning procedures and safety practices
• Submit basic weekly reports to management.