Job Openings at M-KOPA Nigeria

Job Description

• We are looking to hire a Sales Executive to manage all sales activities within Ibadan, Oyo State.

Duties

• Monitor and deliver set sales target within the designated territory.
• Achieve and surpass sales targets of M-KOPA products by developing local networks.
• Uphold the brand values of M-KOPA, including ensuring the M-KOPA retail point standard and guidelines are adhered to.
• Recruit, train, coach, mentor & supervise field-based team of Direct Sales Representatives (DSR) to meet the set targets in line with M-KOPA business goals.
• Keenly monitor and evaluate the performance of DSRs to meet the performance standards
• Manage DSR inventory and resolve audit recommendations in line with M-KOPA audit resolution guidelines
• Design Sales and Marketing Strategy for the team to ensure Weekly, Monthly and Quarterly sales target are reached.
• Monitor and Analyze performance of Marketing campaigns
• Report writing

Requirements

• B.Sc. or a Higher National Diploma Holder in any related field
• 3+ years of Sales experience in a FinTech Microfinance, Insurance, Telecommunications, Mobile-Money, FMCG or other product/service in Nigeria.
• Excellent sales and negotiation skills
• Ability to motivate and lead a team
• Planning, Organization, and Conflict-resolution skills
• Excellent Presentation, Communication, Coaching, and People Skills
• Great at leading a wide array of people to perform
• Ability to work calmly under pressure
• Should have a process-oriented mindset

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Job Description

• This is an amazing opportunity for a passionate and talented HR leader to innovate alongside a stellar growing people team that is passionate and driven. 
• You’ll be tasked with ensuring our core people processes and policies keep pace with the changes in the company and cultivate an environment where each M-KOPAn thrives. 
• Prepare yourself for a growth experience that accelerates your journey as an HR professional - playing a key role on our shared services team and moving us to a progressive shared service model that supports scale into new markets.  
• To be successful in this role, you will take a true partnership approach to your work, thoughtfully balancing the needs of the people team and the broader organization. 
• You will also work collaboratively with HR Centers of Excellence and the HR Business Partner function to develop and deliver integrated People solutions seamlessly and assist the regions as required. 

Core Operations:

• Build and manage the HR Operations Team to meet and continually improve transactional efficiencies and develop mechanisms to promote consistency in the application of these across the HR Operations Team 
• Partner effectively with our Centers of Excellence (Performance Management, Recruitment, Learning, and Development) and HRBPs to ensure HR operational processes meet business needs 
• Accountable for implementation, maintenance, and management of M-KOPA’s HR Information Systems, including ensuring the establishment of an implementation plan and team, sensitization of staff, and overall adoption across the board.  
• Custodian of HR policies, leading the charge in developing and documenting HR policies and guidelines. This includes managing and implementing established policies and practices as well as ensuring sensitization/awareness of these policies by all levels in the organization.  
• Liaise with our Legal and Compliance team to ensure HR Compliance of policies with employment legislation and internal organizational practices. Responsible for managing, inventorying, assessing, controlling, and developing compliant policies/procedures to reduce risk 
• Establish and oversee the Global HR Ticketing System (including required KPIs and SLAs) to provide greater visibility of requests/response time as well as ensure that this service meets internal and external data protection and confidentiality standards and that it is continuously developed to meet the changing needs within the organization 
• Lead on process optimization to achieve excellence in transactional service delivery through removing duplication, and unnecessary steps/checks, introducing regular quality checks and defining respective roles and responsibilities with greater clarity 
• Point person for people data. This entails managing general requests data from HRIS and other functions within the people team (e.g. demographic, retention, and advancement data, etc), managing historic and current data, and fulfilling one-off reporting requests to  various stakeholders 
• Drive effective coordination (records and document processing) between HR Shared Services and the in-house payroll management team. This also includes direct management of 3rd party contract management and payroll.  
• Monitor new laws or regulations related to HR compliance and drive continuous process improvement as well as documentation 
• Manage local vendor relationships and SLAs to optimize operational effectiveness and employee experience (Global Mobility, Medical, GPA/WIBA/GLA, HRIS) 
• Measure and monitor existing employee relations, wellness, and welfare programs and experiences to track impact and adjust accordingly 
• Develop and implement mechanisms in collaboration with HRBPs to coach line managers in handling employee issues including employment law and internal policy application queries i.e. grievance and disciplinary matters and so forth 
• Develop, implement and review appropriate guidelines and procedures related to shared services and ensure all services delivered are done in line with this 
• Provide line management support to the Shared Services Team through regular 1:1 meetings, feedback, and performance appraisals, along with effective coaching and direction, to ensure that process improvements are successfully articulated, agreed upon, embedded and where appropriate, reviewed. 
• Place our greatest asset - OUR PEOPLE at the center of everything we do 
• Work closely with HRBPs and other HR functional HoDs to improve how we manage HR transactions based on creating process efficiencies and service level improvements. 

Coach, Inspire, Influence:

• Build and lead a team of operational generalists and specialists that are knowledgeable, driven, and deliver impeccable customer service 
• Ensure positive internal and external working relationships within the HR Operations Team and with their stakeholders/customers; 
• Provide timely and actionable feedback to your team, bring a growth mindset to developing and coaching them.

Connecting with M-KOPAns:

• Cultivate and nurture strong relationships with key stakeholders, other internal teams, and most importantly within People Team to become a trusted advisor. 
• Enhance information sharing, modeling transparency, and openness in how you engage.

Temperament:

• Lead heart first, care deeply about both people and outcomes 
• Focused on ethical leadership and doing the right thing even when it’s hard. 
• Passionate about modern, transformational “HR”, interest in innovation and creative HR solutions 
• Ability to create effective working partnerships with key stakeholders that enable you to execute effectively 
• Analytical skills- The ability to synthesize and analyze data for purposes of molding, framing, and communicating such data in the form of a business case or story, that can then be used to influence and aid business leaders in making decisions. Strong interest in leveraging data to inform decisions (don’t worry if you aren’t an expert we have some of those!) 
• Change Agent - Partner senior leaders and managers in the People function to facilitate organizational and cultural change. Educate the business on HR trends that affect the business.  
• Employee Advocate - build/support management capability to facilitate an open, inclusive, M-KOPA Values-based environment that enables effective employee relations. Ensure this role is perceived as an objective employee resource and escalation path for unresolved 
• Able to execute in a challenging, changing, complex business environment with a special focus on multiculturalism (and internationalism). 
• Knowledge of in-country employment regulations, e.g. Country labor/employee relations statutes and capacity to apply them to M-KOPA.

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Job Decription

• We’re looking for a Customer Insights Associate to join our Customer Department.
• The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. 
• As Customer Insights Associate, you will be responsible for executing a range of customer insights projects. 
• You will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business improvement opportunities and innovation.
• This position will report to the Customer Insights Regional Lead. We are hiring for roles in each of our markets of operations: Kenya, Uganda, Nigeria, and Ghana. Candidates will be considered only for roles in the market where they are physically located.

To achieve this, you’ll be expected to:

• Conduct research surveys via phone, SMS, or other platforms
• Facilitate focus groups and other field research with customers, agents, or prospective customers on key questions and drive insights on these questions
• Add clarity to problem statements and research questions and identify pain points by gathering customer and agent stories, feedback, and sentiments to help the business better understand and empathize with our customers
• Capture customer data and sentiments accurately and precisely, and communicate them clearly via various mediums, including survey tools, spreadsheets, word documents, PowerPoint, photos, and videos
• Support in the development of solutions for these pain points
• Support in the testing and release of new products, especially through observing our customers in the field
• Support field visit logistics for customer and agent shadowing activities

Requirements
You might be a Good fit if you:

• Have a Bachelor's Degree or equivalent experience
• Are passionate about our mission of making everyday essentials accessible to everyone
• Are excited to be a champion for our customers in everything you do
• Have experience conducting quantitative or qualitative surveys or other roles that require frequent customer communication
• Have experience with photography, videography, or other mediums for capturing and telling customer stories
• Are excited to conduct field research and embed yourself in operational processes to drive problem identification and solution development
• Willing to work tirelessly to understand the root causes of problems and are more comfortable in the field than they are sitting at a desk
• Are comfortable with survey tools and spreadsheets
• Are a great listener and a clear and precise communicator
• Love fast-moving environments with a sense of urgency to get the job done
• ave emerging markets experience (particularly in East or West Africa)

Salary and Benefits
We:

• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers and agents 
• Make magic happen to help the business solve hard problems and always come with solutions when challenges arise
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us
• Offer a dynamic environment that fosters talent, collaboration, and growth
• Back up our talk with a competitive compensation and benefits package.