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Job Summary

• The S&OP Manager leads the end‑to‑end Sales & Operations Planning process to deliver a single, aligned plan across Demand, Supply, Finance, and Commercial. The role is accountable for balancing customer service, cost, and inventory, and for providing the leadership team with a clear, data‑driven view of risks, opportunities, and trade‑offs.

Key Responsibilities

S&OP Strategy and Governance

• Design, implement, and continuously improve a robust monthly S&OP cycle (demand review, supply review, pre‑S&OP, executive S&OP).
• Establish and maintain S&OP governance: calendar, agendas, data standards, decision rights, and escalation paths.
• Ensure the S&OP process is fully aligned with business strategy, budget, and long‑range plan (capacity, capex, and portfolio).

Demand Planning and Consensus

• Lead the demand planning process with Sales, Marketing, and Finance to generate a realistic, unconstrained demand plan.
• Challenge and validate forecasts using historical data, market intelligence, promotions, and seasonality.
• Facilitate consensus forecasting, ensuring one agreed demand plan is signed off and used across the business.
• Track forecast accuracy and bias, and drive root‑cause analysis and corrective actions.

Supply Planning and Capacity Management

• Coordinate with Manufacturing, Procurement, and Logistics to create an optimized supply plan that meets demand within capacity and cost constraints.
• Ensure rough‑cut capacity planning (RCCP) is in place and aligned with labour, line, and supplier capabilities.
• Identify and quantify supply constraints, risks, and bottlenecks, and propose mitigation scenarios (e.g., overtime, subcontracting, alternative sourcing, inventory strategies).
• Align medium‑ to long‑term capacity needs with capex and resource planning.

Integrated Business Planning & Financial Alignment

• Ensure the S&OP process is tightly integrated with financial planning (revenue, margin, and working‑capital targets).
• Provide a rolling 3–18‑month view of volume/value, highlighting gaps to budget and scenario options.
• Work closely with Finance to translate volume plans into financial projections and support decision‑making on trade‑offs (service vs. cost vs. cash).

Inventory and Service Optimization

• Define and maintain inventory policies (safety stock, reorder points, minimum order quantities, coverage days) for raw materials, WIP, and FG.
• Balance customer service levels (OTIF) against inventory and operating costs, using data‑driven segmentation (ABC/XYZ, make‑to‑stock vs. make‑to‑order, etc.).
• Monitor and improve key metrics: OTIF, stockouts, excess and obsolete stock (E&O), days of inventory (DOI), and expedited freight.

Data, Systems, and Analytics

• Own the data and assumptions feeding the S&OP process (historical sales, pipeline, capacities, lead times, yields, BOMs).
• Drive effective use and continuous improvement of planning tools (ERP/MRP, APS, demand planning software, BI dashboards).
• Develop and maintain dashboards and reports that provide clear visibility on demand, supply, inventory, and S&OP performance.
• Champion data quality and master data governance in collaboration with IT, Supply Chain, and Finance.

Stakeholder Management and Change Leadership

• Act as the central orchestrator between Commercial, Operations, Procurement, Finance, and Logistics to ensure alignment and ownership of the plan.
• Facilitate S&OP meetings at all levels, ensuring they are decision‑focused, time‑efficient, and supported by clear analyses.
• Drive a culture of accountability and transparency, where assumptions, risks, and decisions are clearly documented.
• Lead change management for S&OP‑related initiatives, ensuring adoption of new processes, tools, and behaviors.

Qualifications and Experience

Education:

• Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business, Economics, or related field.
• Postgraduate degree (MBA/MSc) is an advantage; Professional Certifications (preferred)

Experience:

• 6+ years in Supply Chain, Planning, or Operations, with at least 3–5 years directly leading S&OP or integrated planning.
• Experience in manufacturing/FMCG/CPG or similar high‑volume, SKU‑rich environment.
• Proven track record improving forecast accuracy, service levels, and inventory performance.

Technical Skills:

• Strong knowledge of demand and supply planning concepts (MRP, DRP, RCCP, safety‑stock methods, ABC/XYZ, etc.).
• Hands‑on experience with ERP systems (e.g., Oracle, Microsoft Dynamics) and planning tools (APS, demand planning software).
• Advanced Excel and analytics skills; experience with BI tools (Power BI) is a strong plus.
• Comfortable building and explaining scenarios, sensitivities, and trade‑off analyses.

Soft Skills:

• Excellent facilitation and stakeholder management skills; able to challenge and influence senior leaders respectfully.
• Strong analytical, problem‑solving, and structured thinking abilities.
• Clear communication and storytelling, able to convert complex data into simple, actionable insights.
• High ownership, resilience, and bias for action in a fast‑changing environment.

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Key Responsibilities

Strategic Audit Leadership

• Develop and execute a risk-based annual internal audit plan that encompasses all global business units.
• Transition the audit function from traditional "compliance checking" to a "data-driven assurance" model.
• Coordinate with the Risk Head to ensure audit focus areas align with the Enterprise Risk Framework.

Commodity & Trade Assurance

• Conduct deep-dive audits into commodity trading operations: verifying hedge effectiveness, price-taking execution, and broker-counterparty integrity.
• Audit supply chain integrity: validating stock counts at remote warehouses, verifying commodity grading standards, and ensuring origin-to-port logistics trail accuracy.

Operational & Manufacturing Audit

• Perform operational audits at processing facilities (cocoa/cashew/oil refining), focusing on yield efficiency, waste management, and factory utilization variances.
• Verify compliance with food safety and ESG certifications (vital for international export markets).

Financial & Compliance Governance

• Audit working capital management: verify cash conversion cycles (C2C), trade finance utilization, and intercompany reconciliation integrity.
• Monitor covenant compliance and lender-reporting accuracy to protect the Group’s credit ratings and banking relationships.
• Conduct forensic reviews on procurement activities to prevent revenue leakage and vendor fraud.

Systems & Process Automation

• Drive the use of CAATs (Computer Assisted Audit Techniques) and data analytics to perform continuous monitoring of transactions.
• Evaluate the effectiveness of ERP systems across the group, ensuring that operational data is not siloed and remains "audit-ready."

Regulatory & ESG Audit

• Ensure that the Group's ESG commitments (e.g., sustainability certifications) are verifiable and documented for international regulators and financiers.
• Lead special investigations and fraud-detection initiatives as requested by the Board.

EDUCATION

• Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or a related field.
• Professional Credentials: CIA (Certified Internal Auditor) is mandatory. Additional certifications such as CISA, CFE (Certified Fraud Examiner), or ACCA/ACA are highly preferred.

EXPERIENCE

• 12–18 years in Internal Audit, with at least 5 years in a leadership role.
• Direct experience in Commodities, Agribusiness, or Manufacturing is non-negotiable due to the specific nature of physical stock auditing.
• Demonstrated track record auditing multi-jurisdictional, multi-currency environments.
• Expert knowledge of IIA (Institute of Internal Auditors) standards; proficiency in ERP audit modules (e.g., SAP, Oracle, or Microsoft Dynamics).