Fresh Jobs at ConSol Limited

Job Summary

• We are searching for a committed, deadline-driven sales administrator to join our excellent sales team.
• The sales administrator will complete all tasks assigned by the manager, which may include conducting market research, identifying business opportunities, managing email campaigns, generating sales leads, making cold calls, participating in meetings, and assisting the Sales department wherever possible.
• You should be able to take instruction, but also work unsupervised when required.
• To be successful as a sales administrator, you should be willing to learn as much about the company as possible and be able to spot opportunities that have been overlooked by others.
• Outstanding sales administrators are problem solvers who know the value of building lasting, professional relationships with clients.

Job Duties / Responsibilities / Accountabilities

• Work closely with the manager or assigned staff member, and complete all allocated tasks.
• Conduct research on identified and qualified leads/sales opportunities and gather information through surveys or by speaking to clients and staff to support the sales process.
• Respond to sales enquiries through telephone, emails and regular mail.
• Schedule sales meetings and attend/participate in meetings, workshops, events, and exhibitions.
• Liaise with clients, vendors, and suppliers on behalf of the company's managers.
• Update CRM documents and sales activity records with accurate information.
• Review sales performance against sales targets.
• Analyze and generate reports from the quarterly Customer Satisfaction survey
• Identify potential weaknesses and offer improvement suggestions.
• Observe and carry out sales processes.
• Assist managers with negotiations.
• Any other tasks assigned by the Sales Manager.

Salary
N70,000 monthly.

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Job Description

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Requirements

• Candidates should possess a Bachelor's Degree, HND, NCE, OND or SSCE / GCE / NECO qualification with 0 - 3 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact center industry

Salary
N49,000 monthly.