Jobs at Owens and Xley

Job Description

• In this role, under the supervision of the Chief Operating Officer, you will be responsible for creating developing and implementing new sales processes as well as equip the sales team with the necessary tools for creation, development, and transformation of client relationships.
• The Sales Manager will also be responsible for sales forecasting, analytics, productivity, CRM maintenance, sales support, in-bound/outbound lead conversion for toboth new and existing customers.

Responsibilities

• Effectively manage sales operations expenses to ensure delivery of internal gross margin goals.
• Identify opportunities and weaknesses within territories and make proposals to create value and increase operational efficiency.
• Work effectively with internal support departments to develop effective sales strategies that promote sales to new and existing customers.
• Supervise Retail manager to address pricing issues or concerns and to ensure the timeliness of pricing review
• Creating and maintaining Sales Department policies, procedures, training manuals and sales related resource material.
• Analyze performance metrics data and leverage it to effectively coach and develop the sales team.
• Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Sell to existing and potential direct accounts as well as provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling process.
• Monitor data and trends and use findings those to drive ongoing & future brand strategy and production.
• Continuously research and remain knowledgeable of industry trends and competition.
• Complete sales forecasts and sales activity reports and presentations in a timely manner.
• Efficient monitoring of orders from order placement to delivery to the end user with the procurement team

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Responsibilities
Sales:

• Welcome and serve customers providing an excellent in-store experience at all times
• Guide customers by ushering them to appropriate sections in the store based on their needs and interests
• Be proactively engaged in upselling and maximize sales opportunities in order to achieve individual sales target and KPIs
• Fulfill phone and online orders to support the omni-channel customer experience
• Upsell where appropriate
• Follow policies and procedures for markdowns and sale events
• Record sales by creating and updating customer profile records in the POS terminal.

Customer Service:

• Professionally handle phone calls and any customer service issues
• Handle each transaction professionally and in a friendly manner
• Assist customers in a timely, efficient and courteous manner delivering superior customer service
• Deal effectively with customer complaints by liaising with the retail manager when necessary
• Communicate special promotions and instore activities to customers
• Liaise with the delivery partners to fulfil all customer orders in a timely manner.

Representing the brand:

• Demonstrate strong brand and product knowledge by articulating advantages, benefits and/or fits of various outfits
• Understand and communicate the The company'saesthetic, brand philosophy and lifestyle to the associates and the customer
• Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
• Ensure to be up-to-date knowing fashion trends and competitors.

Store Operations:

• Maintain the shop floor and visual display high standards, complying with the brand’s operational guidelines and merchandising procedures
• Return all merchandise to the right location after sales
• Clean up fitting rooms and return garments to racks
• Ensure that the restrooms are cleaned as at when due
• Balance cash registers with receipts
• Execute all opening and closing procedures.

Inventory management:

• Stay aware of inventory levels and communicate low stock
• Participate in stock count activities.
• Perform other duties as required.

Requirements

• Candidates should possess a Bachelor's Degree with 1 - 5 years work experience.

Technical Skills:

• Working knowledge of the fashion industry
• Outstanding written and oral communication skills
• Intermediate-level proficiency in MS Office
• Standard knowledge of ERPs
• Data entry skills & excellent customer-facing skills.

Soft Skills:

• Excellent communication skills
• Ability to influence and negotiate
• Ability to listen with rapt attention for needs identification
• Ability to own tasks and take responsibility for outcomes
• Strong work ethic.

Attitude:

• Must be willing to take initiative, work autonomously, and tackle complex situations
• Ability to work well under pressure; able to use discretionary judgment and make solid decisions
• Must have exceptional time management and organizational skills including the ability to meet external and internal deadlines
• Must demonstrate the confidence and ability to relate with customers in an assertive and professional way