Job Vacancies at Reliance Health

JOB SUMMARY
The Position: We are looking for dynamic and ambitious self-starters to help respond to and resolve enquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner. Key Responsibilities: Respond to requests, enquiries and complaints from clients and prospective clients while maintaining a positive attitude. Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information. Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal clients’ satisfaction. Record details of customers’ complaints, feedbacks and suggestions using the appropriate internal communication system. Convince inbound prospects to buy our health insurance products or use any of our services.
JOB DESCRIPTION

Key Responsibilities: 

• Respond to requests, enquiries, and complaints from clients and prospective clients while maintaining a positive attitude. 
• Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information. 
• Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction. 
• Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system. 
• Convince inbound prospects to buy our health insurance products or use any of our services. 

JOB EXPERIENCE

• Basic proficiency in the use of Microsoft Office tools. 
• Willingness to work on a shift basis and on weekends. 
• You have at least 1-year experience within a Customer Service or Customer Success role, ideally within the Healthcare industry.
• Fluent English is a MUST
• You possess excellent interpersonal as well as written and verbal communication skills.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast-paced environments

go to method of application »

JOB SUMMARY
This role is tasked with all administrative duties related to all recruitment activities and ensuring a hitch free candidate journey in the recruitment process.
JOB DESCRIPTION

• Update and manage job posts in Applicant Tracking Systems and relevant job boards and social networks
• CV review and candidate profiling
• Prepare recruitment/candidate profiles
• Schedule interviews and follow up accordingly with feedback
• Conduct first level phone interviews for applicants
• Coordinate relevant assessments and interviews between candidates and assessors/interviewers.
• Maintain an up-to-date candidate database and manage the candidate journey in each recruitment process.
• Assist in sourcing qualified candidates from various channels including social media, LinkedIn, referrals, etc
• Maintain open lines of communication with prospective hires
• Support with Onboarding activities including orientation
• Manage recruitment surveys and analytics
• Support other People Operations activities as necessary

JOB EXPERIENCE

• Tertiary education from a recognized institution
• 1 - 2 years’ post-NYSC experience, previous experience as a recruitment coordinator is an added advantage.
• Training and/certification in human resource management is an added advantage
• Excellent written and verbal communication skills.
• Very good research and analytical skill
• Data Analytics skills

go to method of application »

JOB SUMMARY
This role is responsible for vetting all claims submitted by our Providers to ensure they are error and fraud-free. They will manage claims payment and be involved in the resolution of medical cases requiring special attention.
JOB DESCRIPTION

• Examine Healthcare Providers’ Claims using Tariff agreement to determine authenticity & payment.
• Forward approved Claims to Team Lead for review and final approval.
• Investigate complicated Claims and escalate to Team lead, if necessary.
• Investigate complicated claims by speaking to Enrollees and providers.
• Update Providers’ dashboard and implement resolutions.
• Decline fraudulent Healthcare Providers’ Claims and state causative reasons.
• Escalate fraudulent cases to the Team lead.
• Relate with the Customer Success team to manage concession requests.
• Relate with technology team on any update on the processes regarding the claims of Providers.
• Relate with Provider Relations Service unit for tariff agreement.
   

JOB EXPERIENCE

• Minimum of a first degree in Medicine or nursing
• Previous experience in a claim examiner role is a major advantage.
• Excellent numeracy, analytical and problem-solving skills.
• Strong medical and clinical knowledge and experience
• Excellent interpersonal and communication skills.