Reliance Care Officer at Reliance HMO

JOB SUMMARY
The Position: We are looking for dynamic and ambitious self-starters to help respond to and resolve enquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner. Key Responsibilities: Respond to requests, enquiries and complaints from clients and prospective clients while maintaining a positive attitude. Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information. Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal clients’ satisfaction. Record details of customers’ complaints, feedbacks and suggestions using the appropriate internal communication system. Convince inbound prospects to buy our health insurance products or use any of our services.
JOB DESCRIPTION

Key Responsibilities: 

• Respond to requests, enquiries, and complaints from clients and prospective clients while maintaining a positive attitude. 
• Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information. 
• Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction. 
• Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system. 
• Convince inbound prospects to buy our health insurance products or use any of our services. 

JOB EXPERIENCE

• Basic proficiency in the use of Microsoft Office tools. 
• Willingness to work on a shift basis and on weekends. 
• You have at least 1-year experience within a Customer Service or Customer Success role, ideally within the Healthcare industry.
• Fluent English is a MUST
• You possess excellent interpersonal as well as written and verbal communication skills.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast-paced environments