Receptionist at Precious Aurum Integrated Services (PAIS)

About the role

We are currently seeking a skilled Receptionist with accounting or bookkeeping skills to join our team. The ideal candidate will be responsible for providing exceptional customer service and administrative support, as well as managing hotel transactions and financial records to ensure smooth operations.

Responsibilities 

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Manage hotel reservations, check-ins, and check-outs efficiently and accurately.
• Answer phone calls, respond to inquiries, and provide information about hotel services and amenities.
• Handle guest requests and complaints promptly and professionally, escalating issues as needed.
• Assist guests with luggage, transportation arrangements, and other concierge services.
• Maintain cleanliness and organization at the front desk and lobby area.
• Handle cash and credit card transactions, balancing cash drawer at the end of each shift.
• Record and reconcile daily transactions, including room charges, payments, and expenses.
• Prepare and maintain accurate financial records, including daily reports, invoices, and receipts. 
• Assist with administrative tasks such as filing, data entry, and correspondence.
• Collaborate with other hotel departments to ensure guest satisfaction and smooth operations.
• Adhere to all hotel policies, procedures, and safety standards.

Candidate requirements

• High school diploma or equivalent; degree in Hospitality or related field is a plus.
• Previous experience in a customer service or administrative role, preferably in the hospitality industry.
• Strong accounting or bookkeeping skills, with the ability to record and reconcile financial transactions.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in computer systems and hotel management software.
• Customer-focused mindset with a positive attitude.
• Professional appearance and demeanor.