Fresh Jobs at Hilton Worldwide

A Reception Manager oversees Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Reception Manager, you will oversee Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Reception Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Reception team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

Reception Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector in the last 2-3 years
• High level of IT proficiency, Opera and Onq PMS
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Familiar with Property Management Systems
• A degree or HND in Hotel Management or equivalent

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An Engineering Coordinator with Hilton Hotels and Resorts is expected to act as a support/administrative staff to the Engineering Department. You will be responsible for filing, answering phones, typing and general office duties. As an Engineering Team Member, you would also be called when needed to multi-task in other sections.

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Carry out daily administrative activities of the Engineering office while adhering to Hilton Standards, policies and Procedures
• Provide secretarial support to the Engineering team
• Ensure all communications, particularly relating to owners, guests and the corporate office are handled promptly and professionally
• Receive and distribute mail
• Ensure outgoing mail is dispatched in a timely manner
• Provide minutes to Engineering Team Meetings and compile management reports in a timely and accurate manner if necessary
• Maintain adequate supplies of office stationary
• Identify and build internal and external relationships
• Carry out all filing
• Comply with all key security mandates
• Report any maintenance issues or hazards
• Maintain own work area in a clean, tidy and good manner
• Report defective materials and equipment
• Assist with special projects related to the Engineering Office
• Perform other tasks as assigned by management

What are we looking for?

An Engineering Office Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minium of HND & BSc
• Excellent verbal and written communication skills in English
• Excellent administration and IT skills
• Committed to delivering a high level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure