Jobs at Lagoon Hospitals

Location: Ikoyi, Lagos

Reports to: Chief Radiographer

Overview

• This role is responsible for producing quality diagnostic images that will assist clinicians in patient management.

Summary of Responsibilities

• Set up examinations rooms, ensuring that all necessary equipment is ready
• Operation of radiologic and magnetic imaging equipment to produce images for diagnostic purposes
• Review and evaluation of developed x-rays, video tape, or computer generated information to determine suitability for diagnostic purposes.
• Monitor patients’ conditions and reactions, reporting abnormal signs to physicians
• Explain procedures and observe patients to ensure safety and comfort during procedure
• Collaborate with other medical team members, (physicians and nurses), to conduct special procedures.
• Operate mobile x-ray equipment in operating room, emergency room, or at patient’s bedside.
• Use radiation safety measures and protection devices to comply with government regulations and to ensure safety of self and patients’
• Liaise and work with other medical and non-medical staff to ensure quality care is given to patients
• Prepare and administer oral or injected contrast media to patients.
• Operate fluoroscope to aid physician to view and guide through area of interest during surgery
• Prompt incidence reporting and management of patients’ grievances
• Participate at the Hospitals’ CME’s and quality improvement activities
• Comply with the use of standard operating procedures and policies.

Key Result Areas / Performance Goals:

• Patient positioning and immobilization on examining table
• Imaging equipment positioning and adjustment of controls to set exposure time and distance, according to specification of examination
• Ability to key commands and data into computer to document and specify scan sequences, adjust transmitters and receivers, or photograph certain images

Job Qualifications

• A Bachelor’s Degree in Radiology or its equivalent.
• Registration with the Radiographers Registration Board of Nigeria with valid practicing license.
• 1 year experience in a related role.

Core Competencies:

• Computer literacy
• Working knowledge of x-ray equipments, including fluoroscopy and mobile units.
• Working knowledge of CT Scanner.

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Locations: Mainland and Island, Lagos

Job Description

• This role is responsible for attaining flawless level of service at all points of customer contact, and enable superior quality experience for patients / visitors.
• This is a Customer Experience role; not customer service.
• Candidates with experience in the Healthcare, Telecommunications or Hospitality Industries are encouraged to apply.

Summary of Responsibilities

• Ensure hitch free and pleasant stay by patients evidenced in survey results.
• Enhance the value of services being provided by making the patient and the attendants comfortable and acquainted to the hospital.
• Maintain rapport with patients/customers/clients and medical team.
• Regularly communicate with patients to promote good customer satisfaction.
• Conduct regular customer satisfaction survey and prepare monthly report on complaints and initiatives adopted for resolution.
• Accurate tracking of patient feedback and discharge.
• Engage respective department heads to find out patient – friendly processes by discussing prevailing issues.
• Coordinate with all departments during investigation of complaints.
• Timely escalation of patient complaints to Customer Experience Manager and HOD.

Key Result Areas / Performance Goals:

• Timely management of customers’ grievances
• Appropriate and timely patient admission and discharge
• Compliance with standard operating procedures and policies.

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities
• Minimum of 3 years work experience.

Core Competencies:

• Previous experience as Customer Experience Officer is Key
• Ability to run surveys and analyze data
• Proficiency with the use of Microsoft applications: word, excel, power point, etc
• Experience in the hospitality/healthcare industry is an added advantage.
• Working knowledge and process improvement and operations management.
• Customer Service Orientation
• Excellent communication skills.

Behavioral Competencies:

• Pleasant disposition
• Interpersonal and communication Skills
• Service oriented, courteous, team player.

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Location: Ikoyi, Lagos
Reports to: Matron in charge

Job Summary

• This role is responsible to for assisting clients and patients sustain and maintain their health and wellbeing.

Summary of Responsibilities

• Implementing nursing care plan for patients in designated work station
• Assist medical team in patients’ diagnosis and treatment
• Performing procedures such as admission & discharge, taking histories, monitoring vital signs with necessary follow up, wound dressings, administering medication, IV placement, insertions and providing other assistance needed
• Prompt incidence reporting and management of patients’ grievances
• Admission and discharge of patients
• Maintain complete and accurate documentation of patients’ encounters.
• Maintaining a clean and safe environment always
• Comply with the use of Standard Operating Procedures and policies / adherence to quality standards.
• Other duties s assigned.

Key Result Areas / Performance Goals:

• Nursing care plan and assessment implementation
• Complete and accurate documentation
• Incidence reporting
• Triage
• Use of SOPS / adherence to quality standards.

Job Qualifications

• Nursing Diploma / Bachelor’s Degree in General Nursing
• Post Basic Nursing Diploma.
• Valid nursing practicing license
• Minimum of 1 year experience in a related role is desired

Core Competencies:

• Basic Life Support skills
• I-CARE attitude (Integrity, Compassion, Attentiveness, Respect, Excellence and Empathy)
• Computer literacy
• Good organizational skills
• Good interpersonal and communication skills
• Attention to details
• Ability to handle stress and crisis situations.