Job Vacancies at Women in the New Nigeria (WINN)

General Position Summary

• The Field Protection Monitors will lead and oversee the implementation a range of protection activities, including GBV prevention activities, across the areas of implementation. These include information sessions in the communities, Adolescent Safe space sessions / activities and regular participatory protection assessments of potential/selected beneficiaries.
• The role includes supervision and working closely with Adolescent Safe Space Coordinators, Mentors and community Volunteers.
• The post holder also works in close cooperation and coordination with other team members and reports to the Protection Officer.

Essential Job Responsibilities

• Conduct regular field participatory protection monitoring and assessments, using as much as possible an age, gender and diversity approach, in order to fully understand protection concerns and priorities.
• Design and monitor GBV prevention activities, ensuring these activities are informed by target beneficiaries and correspond to their priorities and safety.
• Monitor Adolescent safe space sessions and activities by the Mentors and coordinators
• Facilitate monthly review meetings with community mobilizers, community volunteers, mentors, coordinators and the community across implementation sites
• Assess the resources available to the targeted displaced community to increase their own safety and protection.
• Enhance and facilitate discussion on main protection concerns and response capacity within the displaced and the host communities.
• Identify, individually advise and assess the needs of the most vulnerable individuals, particularly women and girls at risk, and the available response opportunities.
• Conduct vulnerability assessment and identify cases for assistance according to pre-defined criteria.
• Refer protection cases to the Protection Officer and/or relevant agencies, including updating the database on case referral and follow up.
• Report on special needs cases and advise on type of assistance, following discussion with beneficiaries.
• Develop monthly visit plans on assessing, re-assessing and following up cases in coordination with other (field) staff.
• Ensure dissemination of clear and reliable information on service provision and other pre-selected key topics.
• Conduct information sessions, record feedback (comments, suggestions) and report results back to Protection Officer on issues of concern with recommended areas of intervention
• Submit weekly and monthly activity plans, reports and recommendations for assessed persons and identified beneficiaries to the Protection Officer.
• Maintain constructive relationships with municipalities, other local government institutions, local NGO partners and other international organizations in coordination with the other team members
• Contribute to capacity building of local organizations, community groups, and stakeholders
• Prepare and maintain in a well-organized manner comprehensive files for each managed case, as well as keep a report of information gathered during field visits and in-house meetings.
• Conduct duties in strict compliance with WINN Code of Conduct and the principle of confidentiality.
• Any other duties as may be assigned by the Line Manager;

Relevant Qualifications and Experience

• Relevant professional experience of not less than 1 year ;
• Familiarity/prior experience with WINN and its persons of concern (including internally displaced persons and refugees-returnees) would be a distinct advantage;
• Experience with NGO sector would be an advantage.
• Excellent computer skills is an added advantage.
• Ability to work in a multicultural context as a flexible and respectful team player.
• Strong reporting and report writing skills.
• Excellent communication and inter-personal skills including sensitivity
• Excellent organizational and planning skills
• High regard toward preserving confidentiality of work-related information and data
• Flexibility, creativeness, tolerance and maturity
• Excellent knowledge and understanding of local communities and customary rules
• Punctuality and respect for applicable rules and procedures
• Ethical and transparent decision-making
• Ability to speak English, Hausa and local language is an added advantage.
• Strong understanding of the situation of protection context in Borno State.
• Previous experience in protection programs

Finance & Compliance Management:

• Ensure compliance with donor and WINN regulations related to emergency programming.
• Ensure case management fund is utilized effectively

Influence & Representation:

• Identify, build, and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments, and other stakeholders.
• Communicate effectively to ensure overall project targets and donor obligations are met.

Security:

• Ensure compliance with security procedures and policies as determined by organizations leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit WINN as well as themselves.

Accountability to Beneficiaries:

• WINN team members are expected to support all efforts toward accountability, specifically
  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and WINN's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility:

• Community Volunteers

Accountability:

• Reports Directly to: Protection / GBVOfficer
• Works Directly with: Finance, Program, MEAL, and Operation Teams, partner staff

Success Factors:

• The successful candidate will have a can-do attitude. Ideally, s/he will be very committed and willing to learn and work in remote locations.
• S/he is a problem solver, an effective community mobilizer who is adept in successfully dealing with issues of complexity.
• S/he is an active listener and contributor, working to create a strong team that share ideas and learn.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust, integrity, accountability, decency, transparency and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• WINN is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• WINN is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation abuse and harassment laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and always adhere to WINN Code of Conduct Policies and values.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis. Caveat: This position is subject to availability of fund.

Requirements

• OND / NCE Required
• BA / BSc / HND preferred
• Experience: 2 years.

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General Position Summary

• The Protection/GBV Officers will be responsible for the timely and quality delivery of field level activities with technical support from the Senior Protection Officer.
• She/he will manage the team and ensure the smooth running of program in close coordination with other GBV/Protection actors.
• With the support of the PM and SPO, s/he will also advise and build capacity of the team on gender and protection mainstreaming and best practices.
• S/he will report directly to the SPO and will work closely with other sectors.

Essential Job Responsibilities

• Oversee the implementation of protection activities and ensure adequate gender mainstreaming across program field locations.
• Work closely with the Program Manager, Senior Protection Officer, and other officers to Initiate planning for long-term GBV prevention and response activities, including referral pathway and standard operating procedures
• Ensure teams can apply the “I’m Here Approach” and safe space programming to identify, engage, and empower adolescent girls and boys including the use of tools like the Girl Roster, Boys Matrix and Inclusion Now.
• Monitor progress and ensure that sex and age disaggregated data and analysis is used in assessments, implementation documents, monitoring, and evaluations to adapt and meet the unique needs of adolescent girls and boys (10-14 years, 15-19 years, 20-24 years).
• Ensure mentors receive support and training to engage adolescents, their care giver and stakeholder, promote psychosocial well-being, and enable safe programming.
• Promote holistic approach that encourages the participation of young people that strives for girl and boy led initiatives as well as promote enabling environments that involve care providers and community stakeholders.
• Closely work with case workers, outreach workers etc to ensure that best practices are respected and international standards are met.
• Participate in capacity building initiatives for staff, partners and other stakeholders to ensure quality and comprehensive delivery of project activities
• Develop plans and activities in line with project.
• Ensure that program implementation is responsive to communities and partners and consistent with WINN’s relevant program guidelines, principles, values, quality standards and strategic plan.
• Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.
• Develop program implementation strategies, including partnership frameworks, beneficiary targeting and distribution process as well as psychosocial and capacity building of partners.
• Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate.
• Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
• Facilitate the setting up of safe spaces for adolescent boys and girls and supervise all safe space activities and community outreaches.
• Conduct monitoring of program activities and ensure standards are followed.
• Overall management of field based activities.
• Submit reports as scheduled including but not limited to weekly, monthly etc.
• Carryout any other duties assigned by the supervisor.

Finance & Compliance Management:

• Ensure compliance with donor and WINN regulations related to emergency programming.
• Ensure case management fund is utilized effectively

Influence & Representation:

• Identify, build, and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments, and other stakeholders.
• Communicate effectively to ensure overall project targets and donor obligations are met.

Security:

• Ensure compliance with security procedures and policies as determined by organisations leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit WINN as well as themselves.

Accountability to Beneficiaries:

• WINN team members are expected to support all efforts toward accountability, specifically
  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and WINN's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility:

• Protection Field Monitors

Accountability:

• Reports Directly to: Senior Protection Officer
• Works Directly with: Finance, Program, MEAL, and Operation Teams, partner staff

Success Factors:

• The successful candidate will have a can-do attitude. Ideally, s/he will be very committed and willing to learn and work in remote locations.
• S/he is a problem solver, an effective community mobilizer who is adept in successfully dealing with issues of complexity.
• S/he is an active listener and contributor, working to create a strong team that share ideas and learn.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust, integrity, accountability, decency, transparency and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• WINN is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• WINN is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation abuse and harassment laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to WINN Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

Required Knowledge, Skills, Experience, and Qualifications

• At least a Degree in Psychology, Social Sciences, Public Health, Humanitarian Work, Law, and any other related course.
• At least 3 years and above experience in similar position or related
• Proven experience in similar function desirable.
• Experience in adolescent programming
• Able to speak English, Hausa and local language desirable

go to method of application »

General Position Summary

• The Community Mobilization, Complaint and Feedback Officer will lead community mobilization and awareness-raising interventions in locations of intervention to prevent incidents of GBV.
• The Community Mobilization Officer will work with community mobilizers and partners to identify any protection concern(s) for women and girls through discussions, meetings, outreach campaigns; and share with line manager for appropriate actions.
• He or she will design & plan community mobilization and psychosocial activities (such as workshops, trainings, committees & groups) with Community Mobilizers.
• Ensure a good collaboration with all other Project Officers, Community Workers & key stakeholders in the area. Weekly report on Community Workers activities.

Essential Job Responsibilities

• Record complaints and feedback from community members and transcribe and share with appropriate designate.
• Facilitate plan and manage activities within its location of implementation.
• Organizing Focus Groups Discussions with community structures and representatives of the local community (which consists of women, girls and other interested groups) to assess priority’s need of communities, in order to enable local communities to prioritize their needs, to establish a community-based action plan, and to tap into available resources.
• Ensuring general supervision of quality of the content of the activities.
• Running trainings and workshops for the Community Workers as well as trainings and workshops for the residents with support from the Community Workers.
• Plan objectives and roles & responsibilities of groups and committees with Community Workers.
• Organizing assessment of services available in the area for potential referral.
• Follow-up of the referred cases, ensuring appropriate follow up care has been given and taking appropriate action if further care is needed.
• Cooperating with the community workers involved in the programme, especially on identifying specific needs related to psychosocial support.
• Planning & reporting on weekly activities.
• Sharing information, tools & resources as necessary.
• Participating in the activities evaluation and impact assessment.
• Be involved in a needs assessment to identify in-need populations & potential activities.
• Weekly reporting on work of Community Workers to Project Officer.
• Monitoring the quality and impact of the activities, as well as documenting any needs and challenges and feeding back to community members.
• Supervise and manage the work of Community Workers for a proper implementation of activities.
• Design a work-plan and activity schedule with the Community Workers and monitor on a regular basis.
• Mobilize and engage community members, structures and partners in prevention and response events in project locations.
• Facilitate community events such as 16 Days of Activism to create awareness on the prevention of and response to GBV.
• Monitor protection concerns for women and girls in the locations of implementation and share concerns with line manager.
• Maintain good relations with community leaders paving way for WINN staff
• Maintain records of activities and produce regular weekly updates or Situational Reports
• Participate in regular camp meeting as requested by the supervisor;
• Monitor community workers and/or community activists in awareness raising activities, provide training when needed and mentoring on a weekly basis.
• Develop IEC and BCC materials, in collaboration with GBV team ensuring messages are appropriate for the community and tested before dissemination.
• Collaborate with GBV Response Officer to ensure ongoing needs of women and girls are met in awareness raising activities.
• Ensure vulnerable women including survivors of GBV aresafeat all times;Respecttheir wishes, rights and dignity; Keep their experiencesconfidentialand do notdiscriminatethem.
• Ensuring a good link between the population in the area of intervention and the rest of the team as well as other service providers (or other organizations present in the area).
• Report to the Project Manager any problems in the area of intervention or with staff that cannot be resolved at Project Officer level, being sure to maintain a good two-way communication for complaints & feedback from the residents of the area to improve activities.
• Be aware of the security rules and social and political situation in the field at any time and provide feedback to the PM.
• Perform other responsibilities as may be assigned to him or her by the line Manager

Finance & Compliance Management:

• Ensure compliance with donor and WINN regulations related to emergency programming.
• Ensure case management fund is utilized effectively

Influence & Representation:

• Identify, build, and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments, and other stakeholders.
• Communicate effectively to ensure overall project targets and donor obligations are met.

Security:

• Ensure compliance with security procedures and policies as determined by organisations leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit WINN as well as themselves.

Accountability to Beneficiaries:

• WINN team members are expected to support all efforts toward accountability, specifically
  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and WINN's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility:

• Community Mobilizers

Accountability:

• Reports Directly to: Senior Protection Officer
• Works Directly with: Finance, Program, MEAL, and Operation Teams, partner staff

Success Factors:

• The successful candidate will have a can-do attitude. Ideally, s/he will be very committed and willing to learn and work in remote locations.
• S/he is a problem solver, an effective community mobilizer who is adept in successfully dealing with issues of complexity.
• S/he is an active listener and contributor, working to create a strong team that share ideas and learn.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust, integrity, accountability, decency, transparency and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• WINN is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• WINN is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation abuse and harassment laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to WINN Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

Qualifications & Preferred Skills

• Candidates should possess a BA / BSc / HND with a minimum of 3 years work experience.
• Experience working for a non-governmental organization or relevant government department.
• Successful experience in coordination of teams and follow-up of activities.
• Proven experience working with communities (psychosocial activities, community mobilization).
• High motivation to identify needs & adapt activities to the context and for the populations.
• Demonstrated gender awareness and gender sensitivity.
• Excellent communication and organizational skills.
• Team management (formal or informal)
• A trained community mobilizer in a reputable organization
• Background in SGBV, Human Rights and/or Protection.
• Experience in participatory techniques and community mobilization
• Ability to lead, train, supervise, facilitate and motivate other GBV field workers in their respective tasks in a professional, respectful and supportive manner.
• Knowledge of project management is an added advantage.
• Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds
• Good knowledge of humanitarian principles
• Positive and professional attitude, able to organize, maintain composure and prioritize work under pressure, work over-time when needed and able to coordinate multiple tasks and maintain attention to detail.
• Ability to work as a member of a team essential
• Ability to speak English, Hausa and local language is preferred
• Ability to communicate well English as well as Write clear and concise reports in English.

go to method of application »

General Position Summary

• GBV Case Workers will be responsible for the day-to- day Management of all GBV cases and including psychosocial support to survivors and vulnerable women in the 4 locations of Mairi, Mashamari, Dusuman and Maimusari. The case worker will employ a survivor-centered approach to ensure that the survivors wishes are respected, and their safety and confidentiality are preserved at all times through the case management process,
• in line with the GBV case management standard operating procedure and IASC guidelines on case management (SOP). The Case workers will provide women and girls access to information, services, and build informal support networks with other women at the Women and Girls Center.

Essential Job Responsibilities

• Provide quality age-appropriate case management and psychosocial support to survivors of GBV and vulnerable women,
• Case management: Assessment of survivor needs, developing an action plan, implementing the pan, follow up and case closure processes in line with the GBV case management standard operating procedure and IASC guidelines on case management (SOP).
• Support individuals or survivors referrals to other service providers (Health, legal counselling, shelter, livelihoods or mental health etc.)
• GBV Case Worker will liaise directly with other service providers working within the camps communities where the project is implemented and facilitate referrals to other service providers (health including Mental health, Shelter, NFls and or legal providers, etc.
• Ensure follow up and case closure processes in line with the SGBV case management standard operating procedure and IASC guidelines on case management (SOP).
• Ensure Do No Harm principle of Do No Harm is observed and upheld in all the engagements
• Produce monthly data and regular narrative reports of cases managed in collaboration with line manager and the M&E Officer and contribute to the weekly and staff activity reports
• Provide weekly case update to supervisor (Protection/GBV Officers) including new cases received and managed, number of referrals, cases closed and follow ups.
• Submit intake forms, to M&E officers to ensure proper database of cases and analysis of reported cases.
• Ensure the principle of safety and confidentiality of beneficiaries’ data upheld.
• Participate in Bi-Weekly supervision meeting with SGBV/PSS Officers
• Maintain positive coordination and relationship with other partners at field level
• Supports PSS officer and project overall in case of any need arising.
• Ensures that Survivor Centred Approach Guiding principles maintained and enforced in while working with survivors including in safe spaces for women and girls.
• Facilitate the setting up of information desk at the women and girls centre where adolescent and women of reproductive age can access Sexual Reproductive Health information.
• Contribute within the women and girls centre to the identification of at risk girls, and women and ensure proper documentation
• Ensure Do No Harm analysis are carried out and the humanitarian principles are adhered to.

Finance & Compliance Management:

• Ensure compliance with donor and WINN regulations related to emergency programming.
• Ensure case management fund is utilized effectively

Influence & Representation:

• Identify, build, and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments, and other stakeholders.
• Communicate effectively to ensure overall project targets and donor obligations are met.

Security:

• Ensure compliance with security procedures and policies as determined by organisations leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit WINN as well as themselves.

Accountability to Beneficiaries:

• WINN team members are expected to support all efforts toward accountability, specifically
  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and WINN's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility:

• S/he will supervise Community Volunteers

Accountability:

• Reports Directly to: Case Management Supervisor
• Works Directly with: Finance, Program, MEAL, and Operation Teams, partner staff

Success Factors:

• The successful candidate will have a can-do attitude. Ideally, s/he will be very committed and willing to learn and work in remote locations.
• S/he is a problem solver, an effective community mobilizer who is adept in successfully dealing with issues of complexity.
• S/he is an active listener and contributor, working to create a strong team that share ideas and learn.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust, integrity, accountability, decency, transparency and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• WINN is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• WINN is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation abuse and harassment laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to WINN Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

Requirements

• ND or NCE in any relevant field.
• 2 years’ experience as a caseworker
• Supervisory Experience.
• Fluency in English, Hausa and Kanuri plus any other local languages in northeast Nigeria is an advantage.
• Good interpersonal skills to establish effective working relationships with all staff and key stakeholders externally.
• Able to communicate effectively at all levels within the organization, including relevant staff working for WINN
• Computer literate especially micro soft work, excel database and power point. Knowledge of other software an advantage.
• Willingness and ability to take initiative not only in identifying problems but also in suggesting and implementing solutions.

go to method of application »

General Position Summary

• Gender-based Violence (GBV) Case Management Supervisor will provide technical support directly to the GBV case workers . She will build staff capacity (Case Workers) to provide quality case management services to women and girls survivors of GBV, and mentor and coach team and ensure that case management processes and systems are strengthened and implemented according to international standards of best practice.
• The successful candidate will conduct case file audit, supervise caseworkers and conduct case review meeting with caseworkers and provide capacity building give input on awareness raising topic based on the reported trends.
• In addition, she will oversee the implementation of all response activities at the community level and serve as liaisons between WINN and the community.

Essential Job Responsibilities
Program Management:

• Ensure case management and psychosocial interventions adhere to international best-practice standards and guiding principles when working with women and girl survivors of GBV.
• Ensure that quality case management systems and processes are in place (including assessment, planning, referral, monitoring, data management and supervision for case workers) for timely and quality GBV case management response in the locations where WINN works.
• Provide technical support to colleagues and partners, including psychosocial and awareness-raising on GBV prevention and response.
• Participate in regular staff and partner coordination meetings.
• Support partners in setting up a safe, timely, effective, efficient, equitable, and survivor-centred structure for GBV response in locations.
• Conduct monthly monitoring to locations to ensure GBV Case management protocols are followed.
• Work with partners in building networks for smooth referrals and comprehensive service provision. Conduct service mapping on available services in field of operation and disseminate to ensure linkages.
• Ensure WINN’s representation and visibility in relevant field location.
• Ensure information sharing with partners, GBV cluster and relevant working groups as requested by line manager.
• Ensures the centrality of protection, GBV mainstreaming in all activities of his/her project location.

Staff Capacity Development:

• In collaboration with the Senior Protection Officer, identify training needs for the Case Workers, and lead in career development and facilitation of trainings. Provide technical support , regular coaching sessions, mentoring to meet needs and strengthen case management skills while utilizing highly practical techniques.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their duties.
• Ensure timely completion and submission of monthly timesheets, probations reviews and annual performance reviews.

Systems and Processes:

• Ensure adherence to case management guidelines and best practice, developing and rolling out GBV case management processes (service mapping, protocols, referral pathways, etc.) where necessary.
• Support implementation and ensure adherence to project work plans, and monitoring and evaluation plans relating to case management.
• Adhere to WINN’s PSEA policy and Safeguarding policy with utmost priority.

Monitoring & Reporting:

• Provide technical guidance and support for the implementation of quality case management reporting and monitoring systems (including the GBVIMS) and share trends analysis internally with line manager.
• Prepare and submit weekly and monthly work plans, updates, and reports in a timely manner.
• Ensure that all relevant financial documentation is accurately completed and submitted, in line with WINN policies and procedures.
• Support the collection of information needed for M&E activities.
• Ensure regular field visits and meetings with Case Workers.

Coordination, Communication & Relationship Building:

• Build strong relationships with services providers and key stakeholder to support the team to develop their referral pathways, service mapping and for collaboration on capacity development opportunities
• Provide feedback through regular communication with the Program Manager (PM), Senior Protection Officer (SPO) and other relevant stakeholders on progress made on case management activities, and ensure challenges arising are being discussed and addressed in a timely manner, and to ensure the essential case management needs are being prioritized and responded to in wider project planning and review.

Finance & Compliance Management:

• Ensure compliance with donor and WINN regulations related to emergency programming.
• Ensure case management fund is utilized effectively

Influence & Representation:

• Identify, build, and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments, and other stakeholders.
• Communicate effectively to ensure overall project targets and donor obligations are met.

Security:

• Ensure compliance with security procedures and policies as determined by organizations leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit WINN as well as themselves.

Accountability to Beneficiaries:

• WINN team members are expected to support all efforts toward accountability, specifically
  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and WINN's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility:

• Case Workers

Accountability:

• Reports Directly to: Senior Protection Officer
• Works Directly with: Finance, Program, MEAL, and Operation Teams, partner staff

Knowledge and Experience

• B.A / B.Sc. Degree in Social science, Law or Arts is required.
• Work experience (at least 3 years) in GBV case management.
• Experience in GBVIMS and case management
• Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
• Strong interpersonal, intercultural and communication skills
• Excellent oral and written skills.
• Experience in GBV programming, and demonstrated gender sensitivity;
• Experience in emergencies and conflict areas strongly preferred
• Relevant regional experience strongly preferred.
• Extremely flexible, and ability to work under pressure
• Excellent decision-making skills and pay attention to details.
• Proficient in computer applications, especially with MS Word and MS Excel.
• Extensive experience mobilizing, working with, and leading community groups focused on gender-based violence prevention and response required;
• Demonstrated ability to clearly and effectively convey complex concepts to populations with limited numeracy and literacy skills.
• Good organizational and prioritization skills and ability to meet deadlines..
• Leadership, problem solving, and negotiation skills;
• Strong inter-personal and team player with work skills including the ability to manage liaise and communicate with team members;
• Demonstrated capacity to take initiative and pay attention to details;
• Ability to plan workloads and demonstrate accountability for outputs;
• Fluency in English and Hausa is required.
• Qualified female candidates are encouraged to apply.

Success Factors:

• The successful candidate will have a can-do attitude. Ideally, she will be very committed and willing to learn and work in remote locations.
• She is a problem solver, an effective community mobilizer who is adept in successfully dealing with issues of complexity.
• She is an active listener and contributor, working to create a strong team that share ideas and learn.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust, integrity, accountability, decency, transparency and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• WINN is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• WINN is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation abuse and harassment laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to WINN Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

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General Position Summary

• The Senior Program Officer is responsible for overseeing the day-to-day implementation of Protection sector activities to ensure quality implementation including Adolescent safe space and Women and Girls centre activities, GBV case management, Protection community prevention activities, training on topics such as psychological first aid, and sexual and gender-based violence (SGBV), and the validation of referral pathways in Northeast Nigeria, Maiduguri (Jere LGA).
• The Senior Program Officer will also advise other sector teams on gender and protection mainstreaming and best practices.
• The Senior Program Officer will work closely with the Programs Manager, Protection/GBV Officers, Case Workers, and support staff (including finance, operations, and administration) to ensure that activities are implemented according to schedule, budget and required quality.
• The position includes the daily management of program staff, whilst working closely with Mercy Corps focal point and other consortium members.
• The Senior Program Officer will report directly to Program Manager.

Essential Job Responsibilities
Strategy & Vision:

• Oversee the implementation of protection activities and ensure adequate gender mainstreaming across program field locations.
• Develop protection strategy, harmonize activity work plans, and manage all field activity implementation related to protection/GBV.
• Ensure that program implementation mainstreams protection in coordination with other sectors in line with best practices.
• Ensure that beneficiaries are effectively targeted according to vulnerability criteria.
• Lead where necessary community meetings to identify gender-related priorities and protection concerns.
• Establish and maintain effective program reporting, and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use.
• Integrate community approaches, protection mainstreaming, gender sensitivity and capacity building into all activities as appropriate.
• Ensure program filing system is in place, adheres to internal and donor regulation and filing is regularly maintained.
• Adhere to all WINN policies related to security, operations and transport/ logistics information related to programming.
• Support orientation for all new staff on WINN guidelines on gender and protection mainstreaming. If necessary, organize capacity building sessions for other sector staff on gender and protection.
• Provide weekly field reports, capturing activities progress, lessons learned, success stories on the project as well as the general situation and community updates and needs.
• Report on any problems encountered in the field such as project participant complaints, local authority interference, and security threats to WINN staff and activities.
• Coordinate with WINN Security and safety Officer and line manager on any threats to WINN staff and activities.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to WINN and to not jeopardize its humanitarian mission.
• Perform other related special projects and duties as determined and assigned by supervisor.

Program Management:

• Oversee program startup and ongoing program management and administration of teams across various field locations.
• Ensure that program implementation is responsive to communities and partners and consistent with WINN’ relevant program guidelines, principles, values, quality standards and strategic plan.
• Undertakes regular (weekly, bi-weekly) field monitoring visits to assess progress and identify technical quality and/or other implementation issues, flag these to PM, provide solutions and implement modifications as required
• Guides and support implementation of all project activities (including overseeing case management, PSS, Skills acquisition, age-appropriate engagement, prevention, and risk mitigation), providing affirming feedback, highlighting strengths and weaknesses, and making recommendations for improvement
• Supports WINN in adapting case management tools and implementing the GBVIMS/ Primero, ensuring strict compliance with confidentiality policy and guidelines for information sharing of GBV data
• Ensure that program implementation mainstreams protection in coordination with other sectors in line with best practices.
• Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.
• Develop program implementation strategies, including partnership frameworks, beneficiary targeting and distribution process as well as psychosocial and capacity building of staff.
• Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate.
• Ensure program implementation is on time, target, and budget, using effective M&E systems to reach desired impacts.
• Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and WINN policies and procedures.
• Fulfil WINN’ Program Management Minimum Standards based on the organization-wide guide.
• Ensure all interventions adhere to WINN’ Gender and social inclusion Policy, Do No Harm principles, and beneficiary accountability standards.

Team Management:

• Develop the capacity of the team, deepen understanding of their roles and assist with career development.
• Providing technical assistance to the field staff, by designing and rolling out capacity building activities and training on all GBV/protection, ensuring on the job coaching and mentoring
• Under the supervision of Program Manager with staff to assess training needs and develop a training and capacity development plan to ensure successful transfer of skills, knowledge, and attitudes to improve GBV responses.
• Organize trainings as per learning needs assessment and co-facilitate trainings.
• Assist team members with information, tools, and resources to improve performance & reach objectives.
• Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Hire, orient and lead team members as necessary.

Finance & Compliance Management:

• Ensure compliance with donor and WINN regulations related to emergency programming.
• Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.

Influence & Representation:

• Identify, build, and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments, and other stakeholders.
• Communicate effectively to ensure overall project targets and donor obligations are met.

Security:

• Ensure compliance with security procedures and policies as determined by organizations leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit WINN as well as themselves.

Accountability to Beneficiaries:

• WINN team members are expected to support all efforts toward accountability, specifically
  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and WINN's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility:

• S/he will supervise Program Officers (Community mobilization, complaint and Feedback Officer, Protection/GBV Officer, , Case Management Supervisor).

Accountability:

• Reports Directly to: Program Manager
• Works Directly with: Finance, Program, MEL, and Operation Teams, partner staff

Knowledge and Experience

• B.A / B.Sc. Degree in Social science, Law or Arts is required.
• 5 years of experience working on the development, implementation, administration and compliance of a field-based international development or humanitarian program; general gender and protection mainstreaming experience & knowledge required.
• Experience with conducting gender analysis, protection assessments, monitoring and evaluation and other learning efforts required.
• Experience in adolescent programming, EMAP and EASE (VSLA, DGS, BDS) is an added advantage
• Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
• Strong interpersonal, intercultural and communication skills
• Excellent oral and written skills and computer skills
• Fluency in English, Kanuri and Hausa is required,.

Success Factors:

• The successful candidate will have a can-do attitude. Ideally, s/he will be very committed and willing to learn and work in remote locations.
• S/he is a problem solver, an effective community mobilizer who is adept in successfully dealing with issues of complexity.
• S/he is an active listener and contributor, working to create a strong team that share ideas and learn.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust, integrity, accountability, decency, transparency and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• WINN is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• WINN is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation abuse and harassment laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and always adhere to WINN Code of Conduct Policies and values.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.