Latest Jobs at Nomba (Formerly Kudimoney)

About the role

• Run projects and meet milestones on time and on budget.
• Manage project risks, issues, exceptions, and escalations.
• Collaboratively plan and drive programs/projects of significant complexity.
• Provide project management coaching and training to the project team and establish clear roles and responsibilities.
• Collaborate with internal & external stakeholders to create a detailed project plan(s).
• Identify and mitigate project risks and minimize potential roadblocks.
• Organize, facilitate, and document project meetings.
• Drive assigned team actions to resolution by working with action owners.
• Proactively identify dependencies & resolve issues between teams.
• Influence decision-making & problem-solving across projects and teams.
• Build and maintain relationships to increase collaboration and productivity.
• Establish communications cadence to ensure appropriate project governance.
• Serve as the point of contact and primary interface for all projects related issues.
• Provide status updates and reviews in line with agreed milestones.
• Monitor project risks and develop mitigation strategies to meet the project’s goals and objectives.

About you

• Experience of delivering multiple projects and programs across multiple functions.
• Experience delivering projects in regulated industries (Fintech preferred).
• Self-driven, motivated and ability to work independently.
• Experience as a Scrum Master in an Agile project environment.
• Strong interpersonal, motivational, and influencing skills; being able to build relationships and use influencing techniques to gain acceptance of ideas/plans with various stakeholders.
• Ability to act operationally and ability to manage ambiguity, risk, and changing the direction of projects/strategies.

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About you

• A Bachelor's degree in business or any related discipline from an accredited university.
• 2+ years of hands-on experience in Sales Operations and or Agent Operations.
• Able to manage tasks effectively and act professionally within the workplace and with customers.
• Proficiency with Microsoft Office Suit
• Experience in configuration, installation of software and hardware products is a plus
• Problem-solving capabilities to create meaningful strategies to improve agent and team quality.

About the Role

You will be responsible for:

• Terminal Repairs 
• Diagnose and Repair faulty Terminals (software & hardware issues)
• Liaise with the Sales team to carry out retrieval of faulty terminals for repairs
• Maintain all POS repair equipment and ensure they are in good working condition

Issue Resolution

• Provide on-site, off-site and telephone support for Agents to provide quick resolution to problems
• Ensure the adherence to SLA’s for terminal repairs
• Effectively manage complaints for walk-in Agents
• POS Deployment & Inventory Management
• Work with the Sales team, Admin and other stakeholders to ensure appropriate Terminals deployment within focus region.
• Receive new Terminals at regional hub, ensuring correct stocktaking
• Record all stock received and inventory movement at regional hub.
• Organize and maintain inventory and storage area for the assigned hub.