Jobs at mDoc Healthcare

The position:

• In this role, the project assistant intern will support the Associate and the Managers and be responsible for supporting project implementation (across select verticals including women's wellness, clinical, diabetes and hypertension, and more,ensuring quality and results as s/he:
• Provides support to projects implementation, guaranteeing quality, efficiency and effectiveness.
• Responsible for supporting the manager and team to drive and manage a set of processes which result in achieving robust and sustainable services for our members.
• This will include a full range of programmatic, technical and administrative processes that support procurement, planning, contracting, oversight and evaluation.
• The intern will report to the Project Associate and work closely with the internal and consortium teams, and patients and work closely with our partners including facilities.
• Support planning, monitoring and evaluation activities of the project, in articulation with the Project Manager.
• Provides support to projects implementation, guaranteeing quality, efficiency and effectiveness.
• Provides administrative and operational support on implementation of project;
• Assist in project financial and human resource management.
• Supports follow-up on project auditing issues.
• Follow-up, as needed with the leadership of the manager with project partners and donors, to guarantee smooth
• implementation of administrative and operational activities of the project;
• Maintain up-to-date files and records of project documentation, taking notes and using slack and jira to support processes and systems.
• Provide logistical support for workshops and other meetings,
• Process project-related travel arrangements;
• Perform any other tasks assigned by the supervisor.
• Research project development needs as necessary.
• Provide project administration/backstopping and program management support, including organizing logistics for and attending meetings, preparing and disseminating meeting notes, developing information materials, providing document/knowledge management, and reviewing expense reports from staff.
• Assist with reports, documents and different forms of media output.
• Support proposal development efforts by providing report summaries, drafting inputs, and creating graphics, tables, and charts;
• Be based in Lagos
• Work on other duties, as assigned.

Requirements

• Undergraduate degree required.
• Positive, go-getter attitude required with integrity
• Excellent research and analytical abilities and quantitative skills;
• Strong written and oral communication skills in English;
• High levels of organization and attention to detail;
• Sound judgment and initiative and strong work ethic;
• Ability to multi-task and function in an ever-changing, fast paced startup environment;
• Ability to work independently in a flexible small-business environment;
• Proficiency in using Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint;
• Comfort and/or interest in learning how to use technology for project management a
• Strong affinity for customer service.
• Excellent organizational and time-management skills.
• Ability to support, communicate, and teach the unique culture and values of mDoc

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The position:

• mDoc needs knowledgeable and dynamic problem-solvers to be part of the firm through its next stage of development. As the HR and Operations Manager, governance and accountability spans multiple areas within the firm including, finance and operations, as well as the crafting and deployment of people and operational-based policies, tools that enable our team to effectively manage and deliver on critical milestones.
• This includes expansive stakeholder management among our clients, partners, and subcontractors. In this position, you will report to the Office and Hub and work in concert with the management team to contribute to accelerate mDoc’s growth. Since this is a digital company, you will be expected to learn and become an expert and role model in the use of technology for project management, and delivery and oversight.
• We are looking for real problem-solvers, who actively work to figure out solutions. We are looking for communicators who understand the value of communication and pushing on behalf of the company.

Responsibilities

Budget and Finance

• Work with product/project teams on budgeting for hubs, offices, digital services and activities including the coordination of finances with staff, consultants, and vendors.
• Oversee the negotiation of billing rates and budgets.
• Oversee administrative responsibilities pertinent to scheduling and daily employee needs
• Serve as interim mDoc’s compliance officer, ensuring both financial and operational plans follow best practice.
• Develop content for invoices for key activities, projects, community outreach and onboarding and vendors as well as invoice and payment schedule.
• Work with accountant to support the processing of staff and consultant expenses in line with the office policies and ensure compliance.

People and General Operations:

• Analyze data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or business opportunities
• Lead, manage, and execute organization design efforts and help to create and execute a talent management strategy across business lines and help to lead change management projects
• Ensure the organizational structure for the business is deployed efficiently and effectively to optimize the startup organization
• Oversee execution of office and hub renovation
• Identify the critical roles and develop meaningful and diverse succession plans
• Identify opportunities to architect effective and dynamic organizational designs and development interventions, promoting efficiency and team engagement.
• Develop recommendations for organizational design and effectiveness to support scale
• Work with supervisor and leadership to set up the office and hubs and ensure a standard operating procedure of high quality and person-centred focus
• Proactively support and help to drive the startup operational structures required so that mDoc is functioning optimally from a regulatory and financial perspective.
• Actively analyze business analytics to advise organizational priorities and decision-making pertaining to staffing, business development, and revenue growth
• Oversee development of strategic expansion of core operational functions including service provider selection e.g. office/hub wifi, cleaning and negotiation
• Leverage inhouse tools to facilitate KPI and performance management process amongst team
• Oversee the process staff and consultant expenses in line with the office policies
• Facilitate weekly staff meetings (and work with operations associate) on other meetings as needed for hub and digital. Leverage Jira for meeting notes, owner assignment and timelines.
• Oversee refinement and implementation of HR policies, procedures, and guidelines. These will include topics such as health and safety, data protection, and security, onboarding, and Help to research and develop these where nonexistent
• Work to ensure that that the program staff and consultants adhere to these policies, procedures and guidelines and surface any challenges or barriers
• Help to develop recognition and rewards for staff
• Oversee new hire on-boarding
• Support the cultivation of the culture of lean and continuous improvement within the team, engaging them to be an active part of the company’s evolution
• General activities as required by the management team

Clinical Operations:

• Work with Clinical Operations Manager to refine and evolve hub and digital protocol for CompleteHealth™ and associated SOPs
• Work with supervisor to ensure that all staff are updated and trained on the protocols and SOPs and meeting assessments
• Work with Clinical team to ensure clinical, behavioral, digital, quality training and mentoring programs are optimally developed and delivered.
• Track progress and ongoing fidelity monitoring of the implementation and rollout of new processes and workflows with the care team
• Build, edit, document, and codify workflows for our internal knowledge management platform
• Actively develop, implement, monitor and evaluate community-based screening and hub workshop activities in partnership with staff.
• Additional job functions and general activities as required by the management team[1]

Requirements

• Bachelor’s degree in operations, HR, management, business,etc required
• Masters degree preferred
• Over 7 years of experience in an HR or operations role
• Experience with technology tools for HR, Operations or Project Management
• A problem-solving way of thinking. We are looking for you to come with an ability to solve problems.
• Experience and understanding of health and healthcare
• Demonstrated experience in a similar role for a minimum of five years
• Exceptional communication, presentation and organizational skills.
• Experience in using technology platforms for project planning.
• Comfort in working with a global team and in a startup environment.
• A recognition that mDoc is an early-stage startup so we work around the clock and are looking for you to work quickly and efficiently.
• A willingness to work super hard and problem-solve as a collective.