Program Manager at Tokiye Integrated Medical Services

Job Description

• The Programme Manager will lead and provide strategic and operational leadership for the organisation’s programmes supporting vulnerable women, children and families.
• The role is responsible for identifying and assessing beneficiaries, developing measurable and cost-effective intervention plans, securing Board approvals, coordinating programme delivery, monitoring outcomes and reporting on impact. The Programme Manager will also establish and manage partnerships, oversee programme budgets, ensure safeguarding compliance and build a growing programme team as the organisation expands.

Key Responsibilities
Beneficiary Identification and Assessment:

• Receive and document cases from all referral channels, including field activities, community leaders, partners and Board members.
• Record referral sources and any declared relationships or connections to beneficiaries
• Screen applications against the organisation’s eligibility criteria within one week.
• Conduct beneficiary verification through field visits and document reviews within three weeks.
• Ensure consistent, transparent and impartial assessment of all cases.
• Establish each beneficiary’s baseline circumstances and define measurable, achievable support outcomes.

Program Planning and Approval:

• Develop individual beneficiary support plans with clearly defined objectives, timelines, cost estimates, payment schedules, risks and follow-up arrangements.
• Document beneficiaries’ pay-it-forward commitments as part of approved support plans.
• Present cases and programme recommendations to the Board for approval.
• Obtain further approval for significant changes to previously approved support plans.
• Apply the organisation’s emergency approval procedure where immediate intervention is required, ensuring that all supporting documentation is completed afterwards.

Programme Budgeting and Financial Management:

• Prepare annual programme budgets, forecasts and funding requirements for Board approval.
• Develop accurate cost estimates for individual interventions and recurring programmes.
• Assess the value for money and financial implications of proposed interventions.
• Monitor programme expenditure against approved budgets and promptly report variances, financial risks and emerging funding needs.
• Approve programme running costs within delegated authority.
• Prepare properly documented payment requests, referencing the relevant beneficiary case number or budget line.
• Work closely with the Finance team on expenditure reconciliations, financial reporting and audits.
• Ensure that all programme expenditure is supported by complete and accurate documentation.

Programme Implementation and Monitoring:

• Coordinate the delivery of approved interventions, directly or through qualified service providers and partners.
• Where practicable, make payments directly to service providers such as schools, hospitals, landlords and suppliers rather than to individual beneficiaries.
• Conduct beneficiary follow-ups at one, three and six months, with formal closeout assessments at approximately twelve months.
• Evaluate whether intended outcomes have been achieved and document lessons learned.
• Monitor beneficiaries’ compliance with agreed pay-it-forward commitments.
• Maintain appropriate photographs, videos and case notes in accordance with the organisation’s consent, confidentiality and dignity standards.

Programme Development and Partnership Management:

• Coordinate approved recurring programmes, ensuring that beneficiaries are enrolled in line with established eligibility criteria.
• Maintain accurate programme registers and implementation records.
• Prepare quarterly programme performance reports and recommendations for annual programme renewal.
• Identify, assess and establish relationships with potential implementation partners across relevant states.
• Conduct partner due diligence, including verification of registration, financial records, leadership, safeguarding practices and operational capacity.
• Conduct site visits before formalising partnerships.
• Develop and manage written partnership agreements and monitor partner performance against agreed deliverables.

Safeguarding and Risk Management:

• Ensure strict adherence to the organisation’s safeguarding policies and code of conduct when working with children and vulnerable adults.
• Serve as Deputy Safeguarding Lead and ensure safeguarding concerns are promptly reported, documented and escalated.
• Ensure that safeguarding concerns are acted upon within twenty-four hours in accordance with organisational procedures.
• Identify programme delivery risks and implement appropriate mitigation measures.

Reporting, Impact Measurement and Team Leadership:

• Develop and submit regular reports to the Board covering programme outcomes, expenditure, budget performance, risks and implementation progress.
• Establish appropriate monitoring and evaluation processes to measure programme effectiveness and beneficiary outcomes.
• Recruit, supervise, mentor and develop programme staff as the organisation expands.
• Establish clear responsibilities, performance expectations and accountability within the programme team.
• Promote a culture of integrity, professionalism, collaboration and accountability.

Requirements
Essential:

• A Degree or professional qualification in Social Work, Sociology, Community Development, Public Health or a related discipline.
• At least five years’ relevant experience in social work, community development or NGO programme management.
• Demonstrable experience working with vulnerable women, children and families.
• Experience preparing, managing and monitoring programme budgets.
• Good financial literacy and ability to assess intervention costs and value for money.
• Strong documentation, case management and report-writing skills.
• Must be based in Port Harcourt and willing to travel within Nigeria.

Desirable Requirements:

• Knowledge of safeguarding principles and beneficiary case management practices.
• Established relationships with NGOs, faith-based organisations and community-based organisations.
• Experience establishing programmes, operational processes or systems within a new or growing organisation.
• Good working knowledge of Rivers State and the wider South-South region.
• Key Selflessness, compassion and commitment to serving vulnerable populations.
• High integrity, discretion and impartiality.
• Respect for the dignity, rights and confidentiality of beneficiaries.
• Fairness and consistency in beneficiary selection and programme decisions.
• A collaborative approach and willingness to support collective organisational decisions.
• Reliability, accountability, self-motivation and strong organisational discipline.

Competencies and Skills:

• Programme planning, implementation and management.
• Budgeting, financial monitoring and cost control.
• Beneficiary assessment and case management.
• Monitoring, evaluation and impact reporting.
• Partnership development and stakeholder management.
• Safeguarding and risk management.
• Team leadership and people management.
• Strong written and verbal communication.
• Organisation, attention to detail and problem-solving.
• Confidentiality and sound professional judgement.