Jobs at FairMoney Nigeria

About the Role

• The Product Manager for Merchant Onboarding will own the end-to-end experience of how merchants discover, register, verify, and start using Fairmoney's financial products.
• You will be responsible for crafting intuitive onboarding flows, ensuring regulatory compliance, and driving adoption by making it effortless for merchants to go live.
• This role demands strong problem-solving, execution discipline, and deep empathy for small and medium businesses in Nigeria's fast-evolving fintech landscape.

Key Responsibilities
Product Strategy & Vision:

• Define and execute the product vision for merchant onboarding aligned with Fairmoney's growth objectives
• Identify opportunities to streamline the onboarding journey and reduce friction

Onboarding Experience:

• Design seamless, intuitive onboarding flows (KYC, document verification, activation)
• Build merchant journeys that balance speed with compliance and trust

Cross-Functional Execution:

• Collaborate with Engineering, Compliance, Risk, Operations, Sales, and Design teams to deliver onboarding solutions
• Ensure scalability of onboarding processes to support rapid merchant growth

Compliance & Risk Management:

• Work closely with Compliance and Risk teams to meet regulatory requirements (KYC/AML, CBN guidelines)
• Anticipate risks in the onboarding process and design effective mitigations

Data-Driven Optimisation:

• Define KPIs such as onboarding completion rate, time-to-activation, and merchant churn
• Use analytics and customer insights to continuously improve funnel conversion

Merchant Engagement & Feedback:

• Conduct interviews and research to understand merchant needs and pain points
• Leverage feedback to refine onboarding flows and improve merchant satisfaction

Market Awareness:

• Stay informed on fintech and merchant onboarding trends across Africa and globally
• Benchmark against best-in-class solutions to ensure Fairmoney remains competitive.

Requirements

• Bachelor's degree in Business, Finance, Computer Science, or related field; Master's preferred
• Proven experience as a Product Manager, ideally in fintech, payments, or digital onboarding
• Strong knowledge of KYC/AML processes, merchant risk, and regulatory frameworks
• Deep familiarity with the Nigerian and broader African fintech landscapes; knowledge of local banking regulations and customer behaviours is highly advantageous
• Analytical skills with experience using tools like SQL, Excel, or BI dashboards
• Excellent communication and stakeholder management skills
• Entrepreneurial, detail-oriented, and customer-obsessed mindset.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Hybrid work
• Paid Time Off.

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About the Role

• As a Field Recovery Agent, you will play a crucial role in ensuring the timely collection of loan repayments.
• Your primary responsibilities include monitoring and rehabilitating accounts in arrears through the effective deployment of standard collections and recovery practices within the legal framework.
• Handling customer objections and complaints professionally and collaborating with relevant departments to ensure swift issue resolution will be integral to your role.

Roles and Responsibilities
As a Field Recovery Agent at FairMoney, your key responsibilities will include, but are not limited to:

• Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts
• Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay
• Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues
• Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency
• Track payments by diligently following up on pending promises and ensuring timely resolution.

Requirements
To excel in this role, you should meet the following criteria:

• University degree in any related field
• Minimum of 1+ years of experience in consumer loans operations and merchants, directly handling delinquent clients and resolving problem situations
• Proficiency in Microsoft Excel
• High self-motivation with strong interpersonal skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills.

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Key Responsibilities
Attribution & Tracking Infrastructure:

• Own end-to-end setup and maintenance of MMPs (AppsFlyer / Adjust / Firebase)
• Ensure accurate attribution across app, web, and offline channels Google Ads, Meta, TikTok, ASA, OEMs, affiliates)
• Design and manage deep linking, deferred deep linking, and web-to-app flows
• Implement server-to-server postbacks, SKAdNetwork, and privacy-compliant tracking.

Data Quality & Growth Analytics:

• Standardize event taxonomies and support BigQuery pipelines
• Build and maintain growth dashboards GA4, Looker, PowerBI, Tableau)
• Monitor for tracking breaks, discrepancies, and data drift
• Conduct cohort analysis, LTV studies, and CAC diagnostic.

Growth Experimentation & Automation:

• Support campaign testing and API-based automation
• Run A/B tests across creatives, audiences, and channels
• Automate budget pacing, performance alerts, and creative tracking
• Align events with product and risk milestones.

Tooling & Integrations:

• Own the MarTech stack MMPs, SDKs, CRM tools, tag managers)
• Manage Conversion API integrations
• QA tracking during app releases.

Key KPIs

• Attribution variance < 5%
• 99%+ event tracking reliability
• Experiment velocity
• Improved CPI / CVR metrics
• Real-time reporting availability.

Requirements

• 3-5 years in growth marketing, analytics, or MarTech engineering
• Hands-on experience with Adjust, AppsFlyer, Firebase, GA4, GTM, Segment, Meta SDK, TikTok Pixel
• Strong understanding of attribution, SKAdNetwork, and event flows
• SQL / BigQuery familiarity
• Bonus: Python / JS automation skills
• Strong cross-functional collaboration.

Benefits

• 25 days paid vacation, Sick & Public Holidays to B2B contractors
• Remote (timezone must have significant overlap with CET)
• Training & Development budget
• Paid company business trips.

go to method of application »

About the Role

• As a Field Recovery Agent, you will play a crucial role in ensuring the timely collection of loan repayments.
• Your primary responsibilities include monitoring and rehabilitating accounts in arrears through the effective deployment of standard collections and recovery practices within the legal framework.
• Handling customer objections and complaints professionally and collaborating with relevant departments to ensure swift issue resolution will be integral to your role.

Roles and Responsibilities
As a Field Recovery Agent at FairMoney, your key responsibilities will include, but are not limited to:

• Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts
• Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay
• Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues
• Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency
• Track payments by diligently following up on pending promises and ensuring timely resolution.

Requirements
To excel in this role, you should meet the following criteria:

• University degree in any related field
• Minimum of 1+ years of experience in consumer loans operations and merchants, directly handling delinquent clients and resolving problem situations
• Proficiency in Microsoft Excel
• High self-motivation with strong interpersonal skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills.

go to method of application »

About the Role

• As a Field Recovery Agent, you will play a crucial role in ensuring the timely collection of loan repayments.
• Your primary responsibilities include monitoring and rehabilitating accounts in arrears through the effective deployment of standard collections and recovery practices within the legal framework.
• Handling customer objections and complaints professionally and collaborating with relevant departments to ensure swift issue resolution will be integral to your role.

Roles and Responsibilities
As a Field Recovery Agent at FairMoney, your key responsibilities will include, but are not limited to:

• Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts
• Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay
• Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues
• Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency
• Track payments by diligently following up on pending promises and ensuring timely resolution.

Requirements
To excel in this role, you should meet the following criteria:

• University degree in any related field
• Minimum of 1+ years of experience in consumer loans operations and merchants, directly handling delinquent clients and resolving problem situations
• Proficiency in Microsoft Excel
• High self-motivation with strong interpersonal skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills.