Latest Jobs at FoodCourt

Job Summary

• You will be responsible for ensuring the proper functioning of plumbing systems within the food court premises.
• Your role involves installing, repairing, and maintaining plumbing and other maintenance issues in the facility fixtures and systems to meet health and safety standards.
• You will collaborate with other maintenance staff, chefs and management to address plumbing and other facility maintenance related issues promptly and efficiently, contributing to the overall cleanliness and operational effectiveness of the food court.

Key Responsibilities
Installation and Maintenance:

• Install, repair, and maintain plumbing fixtures such as sinks, faucets, and drainage systems in food court areas.
• Inspect and test plumbing systems to identify issues and proactively address potential problems.
• Make sure there his good and hygienic water supply for the production and consumption use.

Emergency Response:

• Respond promptly to plumbing emergencies, such as leaks or clogs, to minimize disruptions to food court operations.
• Provide quick and effective solutions to urgent plumbing issues to ensure the safety and comfort of customers and staff.

Compliance with Health and Safety Standards:

• Ensure all plumbing work complies with relevant health and safety regulations.
• Implement preventive measures to minimize the risk of contamination or waterborne diseases within the food court environment.

Collaboration:

• Work closely with other maintenance staff and departments to address cross-functional issues that may impact the overall functioning of the food court.
• Communicate effectively with management to report on plumbing-related issues and proposed solutions.

Documentation:

• Maintain accurate records of plumbing repairs, installations, and inspections.
• Provide documentation as required for compliance purposes and to facilitate future maintenance.

Quality Control:

• Monitor the performance of plumbing systems and implement improvements to enhance efficiency.
• Conduct regular inspections to identify potential issues and address them proactively.

Customer Service:

• Interact with food court staff and management in a professional and courteous manner.

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Role Summary

• As a Front Desk Officer, you will serve as the first point of contact for customers arriving for order pick-up
• You are expected to provide a warm, friendly, and professional welcome while assisting with order placements, answering questions about the app and menu, resolving issues, and ensuring a smooth and satisfying customer experience.

Key Responsibilities
Customer Interaction & Support:

• Greet and welcome customers warmly upon arrival at the front desk.
• Provide assistance with order placement, menu inquiries, app navigation, and payment procedures.
• Offer menu recommendations based on customer preferences.
• Resolve customer complaints professionally and effectively, especially those received via the Front Desk WhatsApp line.
• Assist customers in troubleshooting technical issues related to the food delivery app or website.
• Escalate complex issues to relevant departments and follow up to ensure resolution.
• Identify opportunities to upsell or cross-sell menu items, promotions, or special offers.

Order Management & Fulfillment:

• Ensure all customer orders are accurately recorded and prepared according to requirements.
• Confirm payments and address any payment-related issues promptly.
• Monitor and manage the kitchen dashboard to track order progress.
• Receive and document all recall orders, ensuring proper communication with kitchen CS/logistics teams.
• Ensure the timely and accurate dispatch of completed orders to delivery riders.

Team Collaboration:

• Collaborate closely with the inbound customer service team, kitchen staff, and delivery personnel to ensure smooth and timely service delivery.
• Provide constructive feedback and suggestions to improve customer experience and operational efficiency.

Operational Duties:

• Maintain cleanliness and hygiene of the front desk and reception area to provide a safe, comfortable experience for customers.
• Stay informed on all menu offerings, preparation methods, and any updates or changes.
• Continuously learn and stay current with technology updates and industry trends.
• Perform other related duties as assigned by management.

Preferred Qualifications

• Minimum of 2 years’ experience in the same or similar role.
• Proficiency in using office software such as Microsoft Office Suite.
• Strong communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively.
• Excellent organizational skills and attention to detail.
• Professional and courteous demeanor.
• Familiarity with operating office equipment like multi-line phones and printers.
• Adaptability to handle various situations with patience and composure.
• Willingness to work flexible hours if required.
• Certification or training in hospitality, administration, or a related field is a plus.