Latest Jobs at Graceland Concept

Job Brief

• We are seeking a Personal Shopper to join our team. As a Personal Shopper, you will offer advice and guidance on products, process purchase orders, prepare deliveries, and assist with customer queries.
• You should demonstrate excellent communication skills and strive to exceed customer expectations.
• To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail. Outstanding Personal Shoppers add value to the buying experience, and are able to resolve any issues to the customer's satisfaction.

Responsibilities

• Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
• Supporting customers with placing orders and making payments via the phone, online, or in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.

Qualification

• Interested candidates should possess an OND qualification.

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Job Description

• We are looking for a professional and customer service-oriented store manager to oversee daily operations at our store. As the store manager, you will supervise the operational and organizational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.
• The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals.
• In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

Responsibilities

• Delivering excellent service to ensure high levels of customer satisfaction.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Hiring, training, and overseeing new staff.
• Responding to customer complaints and concerns in a professional manner.
• Ensuring store compliance with health and safety regulations.
• Developing and arranging promotional material and in-store displays.
• Preparing detailed reports on buying trends, customer requirements, and profits.
• Undertaking store administration duties such as managing store budgets and updating financial records.
• Monitoring inventory levels and ordering new items.

Requirements

• Candidates should possess an OND qualification.
• 2 - 7 years work experience.

Salary
N90,000 - N120,000 monthly