People and Client Services Manager at Pivotage Consulting

Responsibilities:

• Develop and implement strategic initiatives to enhance employee engagement, retention, and career development.
• Collaborate with internal teams to identify training and development needs, fostering a culture of continuous improvement.
• Continuously evaluate and enhance HR processes for efficiency and effectiveness, implementing modern technology and automation where appropriate.
• Collect and analyze HR data to drive data-driven decisions and strategies for internal improvement.
• Develop and implement talent development and retention strategies, including career development programs and succession planning.
• Ensure compliance with labor laws, regulations, and company policies.
• Stay updated on HR best practices and changes in employment laws, advising Management accordingly.
• Create a bespoke performance management system aligned with the company’s vision, including appraisal systems and performance reviews.
• Produce reports and insights for Management.
• Establish and maintain relationships with external partners, vendors, and agencies related to HR processes.
• Manage contracts, negotiations, and service level agreements as needed.
• Develop and implement strategic initiatives to enhance client satisfaction and drive business growth.
• Collaborate with internal teams to develop and implement client service strategies that distinguish our company in the marketplace.
• Serve as a strategic advisor to senior leadership, providing insights and recommendations to drive business growth and operational excellence
• Establish and maintain strong relationships with key clients and stakeholders, serving as a trusted partner and advisor.
• Identify and pursue new business opportunities through targeted lead generation, market research, and networking.
• Develop and execute a strategic business development plan to achieve quarterly revenue targets.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Professional HR certifications (e.g., PHRi, SPHRi, CIPM) will be an advantage.
• Proven experience in HR management, including experience in recruitment, employee relations, and compliance.
• Proven track record in client sourcing and prospecting
• Strong knowledge of labor laws and regulations.
• Excellent interpersonal and communication skills.
• Ability to think strategically and align HR initiatives with business goals.
• Strong problem-solving and decision-making abilities.
• Proficiency in HR software and technology.
• Proficiency in MS Office suites