Jobs at Proten

• The Head of Operations (Manned Guarding ) plays a critical role in ensuring the seamless delivery of guarding and security services within the assigned region. This includes supervising a team of Senior Operations Coordinators, Operations Coordinators, Patrol Supervisors, Contract Managers, and operatives to maintain high service standards. The Head of Operations is responsible for client engagement, risk management, operational reporting, and driving business growth, while ensuring compliance with company policies, protocols, and ISO standards.

Key Responsibilities

Guarding Operations & Service Delivery

• Oversee the delivery of high-quality security services in the assigned region, establishing the organization as a premier provider of physical security solutions.
• Prepare periodic and ad hoc operational reports, analyzing data from compliance officers and operatives to inform decisions.
• Collaborate with the Fusion Centre to ensure effective use of security tools such as guard tours, walkie-talkies, and telephones.
• Ensure strict adherence to standard operating procedures, service standards, protocols, and ISO requirements to mitigate risks and uphold service excellence.
• Periodically review and refine the operational supervisory framework to enhance effectiveness.
• Develop client-specific post orders or SOPs to guide daily operative activities.
• Manage all activations and deployments of operatives, ensuring alignment with business expansion and revenue goals.

Client Management

• Address client complaints promptly and ensure timely resolution.
• Engage with clients to offer security risk advice and operational support, fostering satisfaction and retention.

Security Risk Management

• Conduct periodic risk and threat assessments at assigned locations, proposing mitigation strategies and engaging clients with recommended solutions.
• Lead incident management and emergency response efforts to ensure the safety of lives and assets.
• Investigate and resolve incidents promptly to ensure business continuity, escalating issues when necessary.
• Support the sales team with pre-sales risk assessments and technical requirements.

Team Supervision

• Supervise a team comprising Senior Operations Coordinators, Operations Coordinators, Patrol Supervisors, Contract Managers, and operatives to ensure high performance.
• Facilitate staff learning and development, recommending training and re-training as needed.
• Motivate operatives by ensuring good working conditions to enhance engagement and retention.
• Conduct induction and orientation for new operatives, equipping them with the knowledge and tools needed to excel in their roles.

New Business Acquisition

• Drive business growth by achieving assigned targets for acquiring new clients and contracts.

Additional Responsibilities

• Perform any other duties assigned by the line manager to ensure operational efficiency
• within the telecom operations department.

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Job Summary

• We are seeking an experienced and commercially astute Regional Business Manager for the Value Accelerator and Portfolio Business Unit with strong industrial boiler expertise and proven regional sales experience to lead sales, business development and customer relationship management, drive revenue growth, expand market share and build high-value customer relationships.

Key Responsibilities

• Drive achievement of regional sales, service and budgetary targets.
• Develop and implement regional sales, channel and marketing strategies.
• Build and maintain strong relationships with senior-level customers and key decision-makers.
• Expand market share across industrial boiler segments.
• Monitor competitor activities, market trends, and customer needs to identify growth opportunities.
• Develop and manage customer and channel partnerships within the assigned region.
• Lead, coach, develop and motivate sales and service teams.
• Manage budgets and contribute to P&L performance.
• Identify future customer, sales and service requirements and develop appropriate commercial strategies.
• Collaborate with central functions to deliver business objectives.
• Analyse market, customer and competitor trends and recommend appropriate sales and product strategies.

Requirements

• University degree in Mechanical Engineering, Electrical Engineering, Service Engineering or a related discipline.
• Minimum 8 years' experience in a similar role within a multinational company.
• At least 4 years' experience in a managerial/leadership position.
• Experience with companies such as Thermax, KHS, Krones, Sidel, or Bühler is highly preferred.
• Strong product knowledge of industrial boiler systems and related technologies.
• Proven experience in strategic sales, business development, and market expansion.
• Strong P&L management and budget control experience.
• Experience managing diverse and multicultural teams.
• Excellent coaching, negotiation, and stakeholder-management skills.
• Strong ability to engage senior-level customers and decision-makers.
• Experience with CRM and sales analytics tools is an advantage.
• MBA/Postgraduate qualification is an added advantage.