Jobs at Amani Advisory

Job Summary

• In this role, you will be responsible for overseeing all aspects of store operations, including sales management, staff supervision, inventory control, visual merchandising, and customer service.

Responsibilities

• Set and exceed store sales targets by developing and implementing effective sales strategies. Lead the team in focusing on specific products to meet sales goals.
• Utilize various reports to review and analyze business results, propose actionable plans, and ensure targets are achieved.
• Manage simplified P&L aspects, including inventory, discounts, and running expenses.
• Monitor and achieve key performance indicators (KPIs) to drive overall store performance.
• Train, position, and discipline staff to align with the business strategy and sales goals and motivate staff to perform at their best.
• Participate in the recruitment process to ensure the selection of high-caliber staff.
• Encourage and support the individual development of staff, building a strong succession pipeline within the store.
• Supervise stock transfers, stock takes, and inventory counts, ensuring accuracy and efficiency.
• Maintain an organized and efficient stockroom and backup storage area.
• Implement and adhere to branch merchandising guidelines, ensuring the store reflects the brand’s luxury image.
• Oversee and execute business development strategies in alignment with the company's growth objectives
• Liaise with the Business Development Manager to ensure vendor orders are fulfilled and partnerships are maintained.
• Work with the Business Development Manager and Creative Director to develop a schedule of holiday activities and promotions throughout the year to increase revenue.
• Oversee inventory management to ensure that all production materials are adequately available and shrewdly used.
• Ensure all production processes are strictly followed, maintaining high standards of quality.
• Perform quality control checks on all products received and produced to ensure they meet the brand's standards.
• Oversee all branding needs for the store, ensuring that all branding items and activities align with the brand’s luxury standards.
• Lead the team in acquiring, building, and maintaining relationships with key customers.
• Implement initiatives to drive repeat visits and build customer loyalty.
• Work with the Marketing team to coordinate in-store events that enhance customer engagement and brand loyalty.
• Address and resolve customer complaints in a timely and effective manner.
• Oversee all facets of store operations, including billing, daily reconciliation, management reporting, and cash management.
• Implement and support all necessary security measures to safeguard the store's assets and staff.
• Implement and adhere to branch merchandising guidelines, ensuring the store reflects the brand’s luxury image.

Person Specification

• Bachelor's degree in Marketing, Business Administration, or related field preferred.
• Proven experience in retail operations, basic accounting, and inventory management, with a passion for maintaining the luxury standards of the brand.
• Excellent communication and interpersonal skills.
• Have strong organizational skills and attention to detail.
• Ability to analyze data and make data-driven decisions.
• Customer-focused and approachable.
• Self-motivated and proactive.
• Ability to multitask and manage time effectively.

go to method of application »

Job Summary

• The Customer Success Officer will be responsible for delivering an exceptional end-to-end customer experience across all touchpoints — from inquiry and order processing to post-purchase follow-up. 
• The ideal candidate will be a proactive problem-solver, passionate about luxury lifestyle, customer satisfaction, and high-end service standards.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, live chat, and social media.
• Manage and resolve customer inquiries, issues, and complaints promptly and professionally.
• Track customer orders, coordinate with logistics, and ensure timely delivery of products.
• Provide product knowledge and recommendations to customers based on their preferences and needs.
• Maintain a strong understanding of the brand, product lines, promotions, and policies.
• Gather and analyze customer feedback to suggest improvements in service and product offerings.
• Maintain accurate customer records and interactions in the CRM system.
• Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
• Collaborate with sales, marketing, and logistics teams to ensure a seamless customer journey.
• Assist in managing VIP clients, gift orders, and special requests with a white-glove approach.
• Monitor online reviews and manage customer satisfaction metrics.

Requirements

• Bachelor’s Degree in Business, Marketing, Communications, or a related field.
• 2+ years of experience in customer success, customer service, or client relationship management — preferably in a luxury or lifestyle brand.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-first mindset.
• Tech-savvy with experience using CRM platforms and customer service tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of professionalism, empathy, and attention to detail.
• Passion for luxury products, home décor, and fragrance is a plus.

go to method of application »

Job Summary

• As a Tailor, your role is responsible for constructing, altering, and repairing garments, ensuring that each piece is tailored to perfection according to the brand’s high standards and customer specifications.
• You will work closely with the design and production teams to deliver well-fitted and aesthetically pleasing garments that align with our fashion vision.

Responsibilities

• Measure, cut, and sew fabric to create new garments according to design specifications.
• Interpret fashion sketches and create garment patterns.
• Make adjustments to garments for customers, ensuring a perfect fit and comfort.
• Collaborate with designers to bring creative ideas to life by adjusting patterns or prototypes.
• Perform fittings, both in-house and with clients, to ensure proper fit and comfort.
• Use various sewing machines and hand stitching techniques to complete tasks efficiently.
• Maintain knowledge of current fashion trends and techniques to implement in tailoring.
• Work closely with the design team to ensure designs are accurately translated into finished garments.
• Work with various fabrics, including high-end and delicate materials.
• Maintain and organize the tailoring workspace, ensuring that all tools and equipment are in good working condition.

Person Specification

• Interested candidates should possess an OND / HND / B.Sc Degree with 2 - 3 years of experience.
• Formal training or certification in tailoring or fashion design.
• Experience working in high-end fashion or bespoke tailoring.
• Proven experience as a tailor, with a portfolio showcasing your work.
• Proficiency in operating industrial sewing machines and tailoring tools.
• Strong understanding of fabric types, garment construction, and fashion design principles.
• Excellent hand-eye coordination and attention to detail.
• Ability to work independently and manage multiple projects simultaneously.
• Good communication skills and the ability to interact with clients professionally.
• Knowledge of current fashion trends and tailoring techniques
• Ability to work flexible hours, including evenings and weekends.

go to method of application »

Job Role

• In this role, you will oversee the end-to-end procurement and production process to ensure timely and cost-effective delivery of high-quality garments. 
• This role requires a deep understanding of fashion production (especially wedding, asoebi, and couture styles), excellent vendor management skills, and the ability to coordinate across design, tailoring, and beading.

Key Responsibilities

• Source and negotiate with suppliers for quality fabrics, trims, embellishments, and production materials.
• Manage procurement budgets and maintain cost control while ensuring quality standards.
• Monitor inventory levels and ensure timely restocking of essential materials.
• Build and maintain strong relationships with local and international vendors.
• Develop and manage production schedules to meet delivery deadlines for custom and ready-to-wear orders.
• Supervise production activities including pattern making, cutting, sewing, beading, embroidery, and finishing.
• Coordinate with tailors, and beaders to ensure garments are produced to specification.
• Track and resolve production issues to avoid delays or defects.
• Lead and motivate production staff, ensuring clear communication of daily and weekly tasks.
• Liaise with the design team to interpret sketches and technical drawings into production processes.
• Implement and enforce quality control standards across all stages of production.
• Conduct routine checks and approve final pieces before delivery.
• Maintain accurate records of production progress, inventory, and procurement activities.
• Prepare regular reports on procurement spend, production timelines, and cost analysis.
• Recommend improvements in production techniques, materials usage, and workflow efficiency.

Qualifications

• BSc/HND in Fashion Production, Business Administration, Supply Chain Management, or related field.
• Minimum of 3 years experience in fashion production or procurement, preferably in high-end/wedding/asoebi/fashion.
• Strong knowledge of garment construction, fabrics, and embellishment techniques.
• Proven experience managing vendors and suppliers.
• Excellent planning, coordination, and time management skills.
• Strong leadership and team management abilities.
• Proficiency in Microsoft Office and production management software/tools.
• Attention to detail and a keen eye for quality.
• Strong negotiation and problem-solving skills.
• Ability to multitask and manage several production timelines simultaneously.