Latest Jobs at Zipline Nigeria

About The Role

• Zipline’s operations are scaling rapidly across Africa, with increasing complexity across countries, partners, and service models. We are seeking an Operations Governance & Quality Manager to build and enforce the systems that ensure our operations remain consistent, high-quality, and scalable as we grow.
• This role owns the governance of Zipline’s operating model across the region, including SOPs, and operational standards, as well as the definition of operational roles, required skill sets, and certification frameworks needed to execute them effectively. It also owns structured change management for operational processes, ensuring updates to workflows, systems, and standards are effectively deployed, adopted, and sustained across the network. Improvements are reinforced over time through strong governance, audits, and adoption mechanisms.
• This is a highly cross-functional role, working closely with Operations, Process Improvement, Data, Compliance, and Academy teams to ensure service delivery is reliable, scalable, and aligned with global standards—while establishing fast feedback loops to continuously refine processes, capability building, and rollout approaches.
• Success in this role requires strong attention to detail, structured thinking, and the ability to enforce standards while remaining pragmatic in complex, real-world environments.

What You'll Do
Governance & Operating Model Standards:

• Establish governance frameworks that ensure consistent execution of operations at scale, enabling rapid onboarding of new locations without compromising quality or consistency.
• Define, document, and maintain SOPs, policies, and operational standards across countries and Zipline distribution centers.
• Manage change control processes for updates to workflows, systems, and standards.
• Build and continuously refine a scalable governance playbook to support repeatable, high-quality launches across new markets.

Quality Assurance & Compliance:

• Design and implement standardized quality assurance programs, including audits, scorecards, and performance checks.
• Design and deploy tools, metrics, and reporting mechanisms that empower local teams to own adherence to operational and quality standards across the network.
• Identify gaps in adherence and partner with Process Improvement and local teams to drive corrective actions.
• Monitor and track resolution of audit findings and recurring issues.

Adoption, Training & Capability Enablement:

• Ensure new processes and improvements are clearly documented and embedded into SOPs.
• Define and maintain role expectations, skill requirements, and training frameworks across operations, partnering with the Academy to keep certifications current and aligned with evolving standards.
• Partner with the Academy to continuously develop and improve training content, ensuring alignment with operational standards and real-world execution needs.
• Lead structured rollouts of new processes and best practices, ensuring strong adoption and minimizing operational drift or fragmentation across countries.
• Build mechanisms to ensure long-term sustainability of operational improvements, including reinforcement through training, certification, and audits.

What You'll Bring

• 6+ years of experience in operations governance, quality, service assurance, or similar roles.
• Strong experience defining SOPs, policies, and operational standards. 
• Proven experience designing and implementing quality assurance and audit frameworks.
• High attention to detail and strong organizational skills.
• Strong analytical mindset and ability to work with performance data.
• Experience working in multi-country or complex operational environments.
• Ability to influence and enforce standards across teams without direct authority.
• Strong communication and stakeholder management skills.
• Pragmatic, structured, and highly accountable, with a focus on consistency and execution.
• Mission-driven, adaptable, and energized by solving complex operational challenges.
• Certifications in Lean Six Sigma, Operational Excellence, or ISO standards are a plus.

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About You and The Role

• Zipline is seeking a highly creative and motivated Social Media Manager to join our dynamic marketing and communications team.
• As a Social Media Manager at Zipline, you will play a key role in developing and executing social media strategies and content across all of our channels in Rwanda, Pan-Africa and globally, including TikTok, X, Instagram, Facebook, YouTube, and LinkedIn.
• Your primary goal will be to create compelling content that engages our local and global audiences and showcases Zipline’s impact in exciting and innovative ways.

What You'll Do

• Create entertaining, iconic content for Zipline’s social media that people want to share and is optimized for each platform's unique audience and algorithm.
• Work on crafting fun, educational content that helps further our mission to build the world’s first logistics system that serves all people equally.
• Conceptualize, script, produce, and shoot short-form video content for our social channels in Rwanda and Pan-Africa, including TikTok, X, Instagram, Facebook, YouTube, and LinkedIn.
• Work on large-scale content campaigns ranging from content with creators, to scripted content with our animated characters.
• Work cross-functionally to help promote different product features, launches and brand initiatives.
• Evolve our short-form video strategy with an eye towards quantitative analysis: run lots of content experiments and iterate on the ones that work.
• Monitor social media trends, tools, and applications and apply knowledge to continuously improve strategies.
• Analyze social media insights and performance metrics to optimize content and strategy.
• Manage and maintain the organization’s social media profiles and presence, including scheduling posts and responding to followers.

What You'll Bring

• Bachelor’s Degree in Marketing, Communications, or related field (preferred).
• 3+ years of work experience in social media marketing, specifically with video content and video-first social media channels.
• Video portfolio that includes long and short format content with strong engagement on TikTok, X, Instagram, Facebook, YouTube, and/or  LinkedIn.
• Expertise in including TikTok, X, Instagram, Facebook, YouTube, and LinkedIn with a deep understanding of each platform's best practices, algorithms, and community trends.
• Video production experience – you’re intimately familiar with in-app creator tools across social platforms and know your way around video editing software like Adobe Premiere
• In-tune with social trends, even before they hit; ability to respond ASAP to trends/memes to capitalize on those opportunities
• Strong copywriting and editing skills with an eye for detail.
• Ability to interpret analytics and translate data into actionable insights.
• Excellent communication and interpersonal skills.
• Creative thinker and problem-solver.

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About The Role

• Zipline operates one of the most advanced autonomous logistics networks in the world.
• As we scale across Africa, ensuring efficient, reliable, and scalable operations is critical to delivering high-quality service.
• We are looking for a Process Improvement Manager to drive end-to-end operational improvements across our network.
• This is a highly execution-focused role responsible for identifying inefficiencies, leading structured root cause analysis, and implementing durable solutions in close partnership with in-country Operations teams.
• You will operate at the intersection of operations, data, and execution—turning insights into measurable improvements on the ground.
• You will also play a key role in standardizing workflows and designing scalable processes that enable consistent performance across geographies.
• Success in this role requires strong operational judgment, hands-on problem solving, and the ability to drive change in complex, real-world environments.

What You'll Do
Operational Process Improvement:

• Lead end-to-end continuous improvement initiatives (problem identification → root cause analysis → solution design → implementation → impact tracking).
• Identify inefficiencies and performance gaps across operational workflows.
• Conduct structured root cause analysis and implement corrective and preventive actions.
• Conduct structured root cause analysis and implement corrective and preventive actions
• Redesign and standardize processes to improve efficiency, reliability, and scalability.

Execution & Field Engagement:

• Partner with in-country Operations teams to implement process changes and drive adoption.
• Conduct field visits and on-site assessments to understand operational realities and identify improvement opportunities.
• Act as the bridge between Global teams and field operations, ensuring solutions are practical, durable, and effective in real-world environments.

Data-Driven Performance Management:

• Partner with the Data Team to define success metrics and track the impact.
• Use data to prioritize initiatives and validate improvements.
• Collaborate with Data Analysts for deeper analysis when needed, while maintaining autonomy in day-to-day execution.

Scalability & Capacity Planning:

• Support capacity planning initiatives across regions.
• Design scalable processes that can be replicated across operational sites.
• Contribute to building a consistent, high-performing, and scalable operating model.

What You'll Bring

• 4–7+ years of experience in operations, process engineering, or similar roles.
• Proven track record leading continuous improvement initiatives (Lean, Six Sigma, or equivalent methodologies).
• Strong execution skills and ability to drive change in live operational environments.
• Experience working closely with field teams or in on-the-ground operational settings.
• Solid analytical skills and comfort working with data (basic SQL or similar tools is a plus).
• Strong problem-solving and structured thinking capabilities.
• Ability to operate independently and manage multiple initiatives in parallel.
• Excellent stakeholder management; able to influence without authority.
• Pragmatism, resilience, and a strong sense of ownership in high-ambiguity environments.

Other Information:

• This role is based in-country with significant travel and requires regular engagement with operational sites and field teams.