Process Improvement Manager at Zipline

About The Role

• Zipline operates one of the most advanced autonomous logistics networks in the world.
• As we scale across Africa, ensuring efficient, reliable, and scalable operations is critical to delivering high-quality service.
• We are looking for a Process Improvement Manager to drive end-to-end operational improvements across our network.
• This is a highly execution-focused role responsible for identifying inefficiencies, leading structured root cause analysis, and implementing durable solutions in close partnership with in-country Operations teams.
• You will operate at the intersection of operations, data, and execution—turning insights into measurable improvements on the ground.
• You will also play a key role in standardizing workflows and designing scalable processes that enable consistent performance across geographies.
• Success in this role requires strong operational judgment, hands-on problem solving, and the ability to drive change in complex, real-world environments.

What You'll Do
Operational Process Improvement:

• Lead end-to-end continuous improvement initiatives (problem identification → root cause analysis → solution design → implementation → impact tracking).
• Identify inefficiencies and performance gaps across operational workflows.
• Conduct structured root cause analysis and implement corrective and preventive actions.
• Conduct structured root cause analysis and implement corrective and preventive actions
• Redesign and standardize processes to improve efficiency, reliability, and scalability.

Execution & Field Engagement:

• Partner with in-country Operations teams to implement process changes and drive adoption.
• Conduct field visits and on-site assessments to understand operational realities and identify improvement opportunities.
• Act as the bridge between Global teams and field operations, ensuring solutions are practical, durable, and effective in real-world environments.

Data-Driven Performance Management:

• Partner with the Data Team to define success metrics and track the impact.
• Use data to prioritize initiatives and validate improvements.
• Collaborate with Data Analysts for deeper analysis when needed, while maintaining autonomy in day-to-day execution.

Scalability & Capacity Planning:

• Support capacity planning initiatives across regions.
• Design scalable processes that can be replicated across operational sites.
• Contribute to building a consistent, high-performing, and scalable operating model.

What You'll Bring

• 4–7+ years of experience in operations, process engineering, or similar roles.
• Proven track record leading continuous improvement initiatives (Lean, Six Sigma, or equivalent methodologies).
• Strong execution skills and ability to drive change in live operational environments.
• Experience working closely with field teams or in on-the-ground operational settings.
• Solid analytical skills and comfort working with data (basic SQL or similar tools is a plus).
• Strong problem-solving and structured thinking capabilities.
• Ability to operate independently and manage multiple initiatives in parallel.
• Excellent stakeholder management; able to influence without authority.
• Pragmatism, resilience, and a strong sense of ownership in high-ambiguity environments.

Other Information:

• This role is based in-country with significant travel and requires regular engagement with operational sites and field teams.