Latest Jobs at Moniepoint Inc.

• The Operations Associate will be responsible for managing and optimizing daily operational processes across Settlement, Reporting, Dispute Resolution, Fraud Operations, and Reconciliation. This role will ensure seamless execution of core operational activities, identify areas for improvement, and support business objectives by enhancing efficiency and compliance.

If this excites you, it excites us too and we would love to have you.

What You’ll Get To Do

Settlement Operations:

• Oversee the daily settlement of transactions, ensuring accurate and timely processing.
• Monitor settlement reports and escalate discrepancies to relevant teams for resolution.
• Work closely with banks and financial partners to ensure seamless fund movement.

Reporting & Data Analysis:

• Generate, review, and distribute operational reports, including transaction summaries, settlements, and dispute status reports.
• Analyze data to identify trends, inefficiencies, or operational risks and recommend improvements.
• Support internal teams with insightful operational analytics to enhance decision-making.

Dispute Resolution:

• Investigate and resolve transaction disputes, working closely with relevant stakeholders, including customer support, banks, and payment processors.
• Track dispute cases, ensuring resolution within agreed SLAs and compliance with regulatory guidelines.
• Recommend process enhancements to reduce dispute occurrences and improve response time.

Fraud Operations:

• Monitor transactions for suspicious activities, identifying potential fraud risks.
• Work with the fraud team to flag fraudulent transactions and support investigations.
• Assist in implementing fraud prevention measures to safeguard business operations.

Reconciliation:

• Support the reconciliation of transactions across multiple payment channels, identifying and resolving discrepancies.
• Ensure that all transactions match system records, settlement reports, and bank statements.
• Work closely with the finance and reconciliation teams to address any unresolved variances.

Process Improvement & Compliance:

• Continuously assess operational workflows, identifying inefficiencies and recommending process enhancements.
• Ensure all operational activities adhere to company policies, regulatory requirements, and industry best practices.
• Maintain and update Standard Operating Procedures (SOPs) to reflect current processes and improvements.

Qualifications

• Education: Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.
• Experience: Minimum of 2 years in operations, preferably in the fintech or financial services industry.

Skills

• Strong analytical and problem-solving skills.
• Proficiency in MS Excel and data analytics tools.
• Excellent communication and collaboration abilities.
• High attention to detail and ability to work under pressure.
• Familiarity with settlement, dispute resolution, and reconciliation processes in fintech or banking.
• Experience in digital payments, banking operations, or financial technology.
• Knowledge of fraud detection and prevention techniques.
• Understanding of regulatory compliance in the financial sector.
• Experience with process improvement methodologies (Lean, Six Sigma, etc.).

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The Reconciliation Officer will play a critical role in ensuring the accuracy and integrity of financial transactions by reconciling settlements, payment flows, and transactional records across various platforms. This role will focus on Settlement, Reporting, Dispute Resolution, Fraud Operations, and Reconciliation, ensuring seamless financial operations and identifying discrepancies to mitigate financial risks.

If this excites you, it excites us too, and we would love to have you.

What You’ll Get To Do

Transaction & Financial Reconciliation:

• Perform daily reconciliation of financial transactions across multiple payment channels, including banks, payment processors, and internal systems.
• Identify, investigate, and resolve discrepancies between transactions, settlements, and financial reports.
• Work closely with the finance, operations, and technology teams to address outstanding reconciliation issues.

Settlement Verification:

• Ensure accurate and timely settlement of transactions with banks, merchants, and financial partners.
• Cross-check settlement reports to validate payment accuracy and fund movement.
• Flag and escalate any settlement delays or mismatches for quick resolution.

Dispute Management:

• Support the resolution of disputed transactions by reconciling customer claims with financial records.
• Work with customer service and banking partners to investigate and resolve chargeback cases.
• Maintain records of disputes and resolutions, ensuring compliance with regulatory and internal policies.

Fraud Operations Support:

• Monitor transaction patterns to identify potential fraudulent activities.
• Assist in investigating fraudulent transactions by reviewing financial data and reconciliation reports.
• Provide insights to the fraud prevention team to enhance fraud detection mechanisms.

Reporting & Compliance:

• Generate daily, weekly, and monthly reconciliation reports, highlighting key trends, outstanding issues, and resolutions.
• Ensure all reconciliation processes comply with financial regulations, company policies, and industry best practices.
• Maintain proper documentation of all reconciliations, disputes, and adjustments for audit purposes.

Process Improvement & Efficiency:

• Continuously assess reconciliation workflows and propose process improvements to enhance efficiency.
• Leverage automation tools and reconciliation software to streamline processes.
• Collaborate with cross-functional teams to enhance reconciliation procedures and reduce error rates.

To succeed in this role, you should have

Qualifications

• Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Experience: Minimum of 5 years of experience in financial reconciliation, banking operations, or accounting, preferably within the fintech or financial services industry.

Skills

• Strong analytical and problem-solving skills.
• High attention to detail and accuracy in financial data analysis.
• Proficiency in MS Excel, reconciliation tools, and financial management software.
• Ability to work under pressure and meet tight deadlines.
• Excellent communication and stakeholder management skills.
• Experience in fintech, digital payments, or banking reconciliation.
• Knowledge of financial regulations and compliance standards related to payment processing and settlements.
• Familiarity with fraud detection techniques and dispute resolution processes.
• Experience with reconciliation automation tools