Ongoing Recruitment at Tati Consults

Job Summary:

The Learning and Development Specialist is responsible for enhancing the competencies of individual employees by designing and conducting training programs that will boost employees' workplace performance in alignment with the company’s core values. This role involves identifying training needs, creating curriculum and materials, and implementing various training initiatives to foster employee skill development and growth.

Key Responsibilities:

Training Program Design and Implementation:

• Develop and implement training programs and initiatives that address the needs of the business.
• Create training materials, manuals, and other educational content.
• Plan and facilitate training sessions, workshops, and seminars.

Needs Assessment:

•    Conduct thorough training needs assessments to identify skill gaps and areas for development.
•    Collaborate with department heads and managers to determine training needs and schedule training sessions.

Curriculum Development:

•    Design effective training programs and curriculum that address identified needs and ensure compliance with industry standards.
•    Continuously update training programs to ensure they are current and relevant.

Training Delivery:

•    Facilitate engaging and interactive training sessions using a variety of instructional techniques.
•    Utilize different training methods, such as on-the-job training, e-learning, coaching, and mentoring.

Evaluation and Feedback:

•    Assess the effectiveness of training programs through feedback, surveys, and performance metrics.
•    Use evaluation results to make improvements and enhancements to training programs.

Record Keeping and Reporting:

•    Maintain accurate records of training activities and employee progress.
•    Prepare and present reports on training program outcomes and effectiveness.

Continuous Improvement:

•    Stay current with industry trends and best practices in training and development.
•    Seek opportunities for continuous improvement and innovation in training programs and methods.

Collaboration:

•    Work closely with HR and management to ensure alignment of training programs with organizational goals.
•    Collaborate with external vendors and consultants as needed for specialized training.

Qualifications:

• Bachelor’s degree in Human Resources, Education, Business, or a related field.
• Proven experience as a Learning and Development Specialist, Trainer, or similar role.
• Strong understanding of training methodologies and adult learning principles.
• Excellent communication, presentation, and facilitation skills.
• Ability to design and implement effective training programs.
• Proficient in MS Office and Learning Management Systems (LMS).
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Master’s degree in a related field.
• Certification in training and development (e.g., CPLP, CPTD).
• Experience with e-learning platforms and digital training tools.

Working Conditions:

• Some travel may be required for off-site training sessions and seminars.
• Flexible hours may be necessary to accommodate training schedules.

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Job Summary:

The Compensation and Benefits Specialist is responsible for managing and administering the company’s compensation and benefits programs. This role involves evaluating, designing, and implementing competitive and cost-effective compensation and benefits plans that align with the company’s objectives and comply with legal requirements. A key function of this role is sound knowledge in payroll administration to ensure accurate and timely compensation to employees.

Key Responsibilities:

Compensation Management:

•   Develop and implement compensation strategies that attract, motivate, and retain talent.
• Conduct regular salary surveys and benchmarking to ensure competitive pay structures.
• Design and manage job evaluation and classification systems.
• Provide guidance on compensation issues and make recommendations for salary adjustments, promotions, and market adjustments.

Benefits Administration:

• Oversee the administration of employee benefits programs, including health insurance, retirement plans, wellness programs, and other employee perks.
• Evaluate and compare existing benefits with those of other employers by analyzing other plans, surveys, and other sources of information.
• Ensure compliance with legal and regulatory requirements related to employee benefits.
• Coordinate and manage annual benefits enrollment and communication processes.

Payroll Administration:

• Manage and oversee the payroll process to ensure accuracy and compliance with company policies and legal regulations.
• Ensure timely and accurate processing of payroll, including salaries, benefits, taxes, and other deductions.
• Address and resolve payroll-related issues and discrepancies.
• Maintain payroll records and generate reports as required.

Policy Development:

• Develop, review, and update compensation and benefits policies and procedures to ensure compliance and efficiency.
• Communicate policies and procedures to employees and ensure understanding and adherence.

Data Analysis and Reporting:

• Analyze compensation and benefits data to identify trends, issues, and opportunities for improvement.
• Prepare and present reports on compensation and benefits metrics to management.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field.
• Proven experience as a Compensation and Benefits Specialist or similar role.
• Strong knowledge of compensation and benefits principles, best practices, payroll administration, and regulatory requirements.
• Proficiency in HRIS and MS Office (especially Excel).
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.

Preferred Qualifications:

• A degree in a related field.
• Professional certification in compensation and benefits (e.g., CCP, CEBS).
• Experience with compensation and benefits benchmarking and surveys.

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Job Summary:

The Accountant is responsible for managing financial records, performing financial analysis, and ensuring the accuracy and integrity of financial information. This role involves preparing financial statements, managing budgets, and supporting audits. The Accountant will also ensure compliance with financial regulations and standards.

Key Responsibilities:

Financial Reporting:

•    Prepare and analyze financial statements, including balance sheets, income statements, and cash flow statements.
•    Ensure timely and accurate financial reporting in accordance with accounting principles and company policies.

General Ledger Management:

•    Maintain and reconcile the general ledger accounts.
•    Ensure all financial transactions are accurately recorded and classified.
•    Prepare and post journal entries as required.

Budgeting and Forecasting:

•    Assist in the preparation of budgets and financial forecasts.
•    Monitor and report on budget variances, providing insights and recommendations for improvements.

Accounts Payable and Receivable:

•    Manage accounts payable and accounts receivable processes.
•    Ensure timely and accurate processing of invoices, payments, and collections.
•    Reconcile accounts payable and receivable balances.

Tax Compliance:

•    Prepare and file tax returns, ensuring compliance with all relevant tax laws and regulations.
•    Assist with tax planning and strategy to optimize the company’s tax position.

Audit Support:

•    Support internal and external audits by providing required documentation and explanations.
•    Implement audit recommendations and ensure compliance with audit requirements.

Financial Analysis:

•    Conduct financial analysis to support business decision-making.
•    Provide insights and recommendations based on financial performance and trends.

Internal Controls:

•    Develop and implement effective internal controls to safeguard company assets and ensure financial integrity.
•    Monitor and improve accounting processes and procedures.

Compliance and Regulation:

•    Ensure compliance with financial regulations, standards, and best practices.
•    Stay updated on changes in accounting standards and regulations.

Collaboration:

• Work closely with other departments to ensure accurate and timely financial information.
• Provide financial support and guidance to department heads and managers.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field.
• Professional accounting certification (e.g., CPA, ACCA) is preferred.
• Proven experience as an Accountant or in a similar role.
• Strong knowledge of accounting principles, financial regulations, and tax laws.
• Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle) and MS Office, especially Excel.
• Excellent analytical, problem-solving, and organizational skills.
• Strong attention to detail and accuracy.
• Ability to handle sensitive and confidential information with discretion.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• A degree in a related field.
• Knowledge of advanced financial analysis techniques and tools.

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Job Summary:

The Customer Experience Manager is responsible for designing and implementing strategies to improve the overall customer experience. This role involves understanding customer needs, developing programs to enhance satisfaction, and ensuring that all customer interactions reflect the company’s commitment to exceptional service. Additionally, the Customer Experience Manager will be responsible for setting up the customer experience department and training team members to deliver superior service.

Key Responsibilities:

Customer Experience Strategy:

• Develop and implement customer experience strategies to enhance customer satisfaction and loyalty.
• Identify key touchpoints in the customer journey and create plans to optimize these interactions.
• Utilize customer feedback, market research, and data analysis to inform strategic decisions.

Department Setup:

• Establish the customer experience department, including defining roles and responsibilities.
• Develop and implement processes, procedures, and standards for the department.
• Ensure the department is equipped with the necessary tools and technology to deliver exceptional customer service.

Team Training and Development:

• Recruit, hire, and onboard customer experience team members.
• Develop and deliver training programs to enhance the skills and knowledge of the customer experience team.
• Provide ongoing coaching and support to team members to ensure high performance.

Customer Feedback and Insights:

• Collect and analyze customer feedback through surveys, interviews, and other methods.
• Identify trends, pain points, and opportunities for improvement.
• Present findings and recommendations to senior management.

Cross-Functional Collaboration:

• Work closely with marketing, sales, product development, and other departments to ensure a cohesive and customer-centric approach.
• Align customer experience initiatives with overall business goals and objectives.
• Facilitate cross-functional projects aimed at improving the customer journey.

Customer Support:

• Oversee the customer support team to ensure high-quality and responsive service.
• Develop training programs to enhance the skills and knowledge of customer support representatives.
• Implement and monitor customer service standards and procedures.

Program Development:

• Design and launch programs that enhance the customer experience, such as loyalty programs, customer education initiatives, and personalized services.
• Monitor the effectiveness of these programs and make adjustments as needed.

Performance Metrics:

• Establish and track key performance indicators (KPIs) related to customer experience.
• Prepare and present regular reports on customer satisfaction, retention rates, and other relevant metrics.
• Use data to drive continuous improvement and measure the impact of customer experience initiatives.

Innovation and Continuous Improvement:

• Stay current with industry trends, best practices, and emerging technologies related to customer experience.
• Identify and implement innovative solutions to enhance the customer journey.
• Foster a culture of continuous improvement within the organization.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience as a Customer Experience Manager or in a similar role.
• Strong knowledge of customer experience principles, strategies, and best practices.
• Excellent communication, leadership, and interpersonal skills.
• Proficiency in customer experience software, CRM systems, and MS Office.
• Strong analytical and problem-solving abilities.
• Ability to handle sensitive and confidential information with discretion.

Preferred Qualifications:

• A degree in a related field.
• Professional certification in customer experience (e.g., Certified Customer Experience Professional).
• Multilingual abilities are a plus.