Ongoing Recruitment at Holdent International Limited

Job Details

Responding to Inquiries

• Answering customer questions via phone, email, chat, or in-person.

Resolving Issues

• Addressing complaints and finding solutions to customer problems efficiently.

Providing Product/Service Information

• Explaining features, benefits, and usage instructions for products or services.

Processing Orders

• Assisting customers with placing, tracking, or updating orders.

Documenting Interactions

• Recording details of customer interactions in CRM systems or databases.

Following Up

• Ensuring customer satisfaction through follow-up communication after resolving issues or inquiries.

Providing Feedback

• Sharing customer insights with management to improve services and products.

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Job Duties

• Monitor all account payable checks, prepare invoices for all, and prepare updates on all accounts.
• Maintain files on all account receivables and update records as required.
• Manage monthly journals, update entries, and maintain sub ledger for fixed assets.
• Perform research, reconcile all bank accounts, and resolves all issues in processes.
• Prepare reports of payrolls on a monthly and fortnightly basis.