Ongoing Recruitment at Blu Atlantic Hotel

As a Manager,

You will be expected to already have experience in this area with extensive knowledge of running a hotel, room sales and room rates.
An understanding of scale and standards are required, as well as cost effectiveness being key for this role.Oversee the operations of the hotel, and provide professional advisory and executive support.

You must have extensive experience in hotel management at a multi-site level. We are looking for an individual who will drive the business forward, improve standards and are commercially minded with a vision to improve profits.

Responsibilities

• To translate and execute strategies into operational excellence.
• To take responsibility for the hotel.
• Effectively coordinate the Executive Office to ensure efficiency.
• Will provide input for the creation and implementation of promotional activities with all Divisions.

Role of the Manager:

• Conduct comprehensive research to understand the hotel market dynamics, including demand trends, competitor analysis and customer preferences.
• Implement dynamic pricing strategies to maximise Revpar, reacting to demand fluctuations and market conditions.
• Utilize revenue management techniques such as forecasting, inventory management, and distribution channel optimisation.
• Responsible for the development and actioning of hotel sales & marketing plans.
• Enhance the overall guest experience to help drive occupancy. Focus on service quality, guest satisfaction and IHG One Rewards to deliver guest loyalty.
• Continuously monitor key performance indicators (KPIs) and adapt strategies based on real time data to remain competitive in themarket.
• Manage operational costs effectively, to maintain profitability, while achieving growth targets.
• Have a clear & concise business acumen and be able to review and scrutinise financial accounts.. Build a high performing team and provide training and incentives to motivate them to meet and exceed key performance goals. This is a hands on role, leading from the front and working closely with the team.
• Ensure that all company standards & ethics are adhered to at all times.
• Ensure that all statutory requirements are complied with at all times.
• Be a confident presenter to showcase hotel results to relevant stakeholders each month.

Working with Operational Division Heads

• To prepare, review, and manage annual Budgets and Capital Expenditure plans, Analyse Profit & Loss, and assist in implementing strategies to increase both rooms yield and RevPAR, thus ensuring overall revenue maximisation.
• To ensure there is a continuous focus and drive on all Quality Monitoring tools / Key Performance Indicators (KPI), including MOQA, LRA, LQE, and TrustYou.
• Constantly monitor and review operating criteria and continuously develop the awareness that customer and service care are the highest priorities for all colleagues.
• Thoroughly investigate all guest feedback with adequateplans of action.
• Manage all guest correspondence; this must be acknowledged or answered within two days of being received.
• Maintain high visibility and involvement with customers; greet guests and be visible in public areas at peak times, lunch, and evening.
• Good personal contact with all staff is essential.
• Continuously review ways of improving the standard processes in customer service.
• Check Food & Beverage outlets regularly during service hours, including kitchen and other back of house areas.
• Monitor and review merchandising presentations of all departments and make recommendations if necessary.
• Inspect facilities continuously. Inspect, at least weekly, floors and various rooms, suites, and apartments. Resolveany deficiencies and follow up to ensure corrective and preventative actions are taken.
• To grow and improve our sustainability efforts as per set
• Lead and develop a business plan to drive owner returns.
• Recruiting, leading, managing and motivating a strong team, upskilling, recruiting, measuring and managing performance.
• Reviews and implements strategic initiatives to drive commercial performance across the Hotel and its facilities.
• Prioritises relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities.

What we’d like from you:

• Substantial prior upper luxury hotel management experience.
• Proven success in driving commercial returns.
• Genuine team development, guest, and owner focus.
• Rebranding experience highly desirable.

Assuming Financial Responsibility

• Support Finance in the preparation and implementation of the budget.
• Provide assistance and professional input with the development of Profit Maximising Initiatives and revenue generating strategies.
• Responsible for the rationalization of both the fixed and variable operational expenses.
• Ensure alignment with the financial objectives and forecasts, as approved by the MD/CEO.
• Ensure all managers have an understanding of the financial aspects of the hotel.

Supporting

• Active participation in Career Development programmes for colleagues.
• Act as the mentor and coach for managers by engaging them in projects and learning initiatives, and ensuring that appraisals and feedback sessions are regularly held.
• Offer assistance in analysing and planning labour costs to ensure operationally-effective colleagues and payroll costs.
• Significant controls and ideas will need to be generated to look at casual and permanent colleagues in operational areas.

Skills & Qualifications

• A Masters Degree orequivalent in Hospitality/Hotel/Business Management/Business Adminstration (MBA)
• Minimum 5years of experience working in a 5-star hotel environment.
• Minimum 5 years hotel operations experience
• Minimum of 5years experience as an HotelManager
• Able to communicate fluently in English verbally and written
• Able to communicate effectively and build professional relationships with the Executive Committee, guests and hotel colleagues.
• Strong business acumen
• Strategically minded
• Strong problem solving & decision making skills
• Exceptional customer focus
• Strong attention to detail

The successful candidate will be adaptable to change and will thrive in a fast-paced environment with an ability to set a vision and get the right people in the right places to drive the business continually forwards.
Leading the commercial and operational activities of the hotel.

The successful candidate will have a proven track record within the hotel industry and the ability to work under pressure with a drive to raising standards. You should possess a “can do” approach that is second to none, whilst not forgetting delivering a pleasurable and enjoyable experience for our guests.

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The primary responsibility of the Housekeeping Supervisor is to supervise and oversee the daily activities of the housekeeping staff to ensure that the standards of cleanliness and sanitizing of the hotel are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.

Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness. To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities. Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.

Responsibilities

• Train housekeepers on cleaning and maintenance tasks
• Oversee staff on a daily basis
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas

Skills

• Work experience as a Housekeeping Supervisor or similar role
• Hands-on experience with cleaning and maintenance tasks for large organizations
• Ability to use industrial cleaning equipment and products
• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job
• Flexibility to work various shifts, including evenings and weekends

ESSENTIAL DUTIES & RESPONSIBILITIES:

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Housekeeping Supervision (40%): Supervises and oversees the daily activity of the housekeeping staff. Working with the Housekeeping Manager determine labor needs and adjust staffing levels; prepare assignment sheets for Housekeepers and determine duties for remaining staff. Hold staff meetings to communicate information and update and listen to staff concerns or comments. Trains and evaluates staff in accordance to Oxford Collection of hotels standards.
• Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
• Operations and Administration (40%): Ensure standards of quality control and regularly scheduled cleaning programs (i.e., floor care, deep cleaning, changing shower curtains, etc.) are maintained; select and provide proper equipment and supplies for the operation of the department. Check rooms with “Do Not Disturb” multiple times during the day appropriately placing the “we attempted to service your room” card if necessary. Inspect rooms for quality, perform hotel cleaning services as needed, ensure service standards are being applied by all team members and that supplies are properly stocked. Conduct public area inspections as well as room inspections to evaluate the physical condition of the hotel recommending repairs, painting and furnishing upgrades as necessary. Prepare, review and complete daily, weekly and monthly reports (labor, occupancy, etc.) as requested by Management. Record lost and found articles and secure them in the proper area.
• Guest Relations (10%): Interact and acknowledge guests. Identify issues and resolve problems. Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.
• Other (10%): Communicate effectively with all hotel staff to ensure smooth delivery of services. Coordinate with frond desk, maintenance staff, Housekeeping Manager and General Manager on things requiring attention.
• Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
• Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
• Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Ensure that employees are advised of deficiencies and instructed on corrective action.
• Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).
• Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
• Conduct pre-shift meeting and review all information pertinent to the day’s activities.
• Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage