Latest Jobs at Equinix Nigeria

Job Summary

• The Network Service Delivery Engineer will be responsible for the first- and second-line network monitoring, change management, incident management and escalations, management of managed service vendors, and providing support on the network serving nodes using various network management tools and trouble-ticketing systems. This includes diagnosing and locating fault, performing repair, maintenance, and reporting to ensure optimal customer satisfaction.

Responsibilities

• To provide daily support (8 am -5 pm), 5 working days/week as a Network service delivery engineer, if needed, you may be required to work beyond stipulated working hours and over weekends
• Ensure proactive monitoring of Primetime customer services on MainOne’s network using the available NMS (Network Monitoring System), providing specific updates, status, and performance of all the services
• Ensure there is a ticket / Open a trouble ticket (TT) for every Primetime-related fault and that it is tracked, updated, and managed throughout the incident's life cycle up to the point of closure within OLAs
• Ensure that any equipment faults affecting Primetime Customers are rectified promptly and efficiently
• Responsible for providing remote support and troubleshooting for all identified faults on the network interfacing with the assigned MainOne Vendor and third party and escalating to Level 3 (TX Implementation and IP Operations) where it cannot be resolved at Level 2
• Maintain and ensure full compliance with all MainOne’s NOC Operations processes and procedures
• Monitor Primetime customer's performance on MainOne's global network, flag anomalies, and collaborate with stakeholders to resolve any challenges to customer satisfaction
• Ensure accurate Ticket logging, timely updates, and communication by Primetime Service NOC to other engineers during the life cycle of an IPLC, IP, or VOIP-related incident
• Ensure that all escalated IP, IPLC, or VOIP tickets are resolved within agreed-upon timelines and handled professionally
• Manage appropriate communication to achieve excellent service experience during the incident handling
• Answer all Primetime customer support-related telephone calls and interface with internal and external stakeholders on operational issues and related network events, using Main One’s standard operating procedures to address all issues
• Ensure change management processes for Primetime customers is adhered to ensure customer satisfaction
• Ensure network KPIs are met (Network Availability 99.99%, and MTTR 4 hours NHW, 6 hours HW)
• Provide technical support to managed service vendors 24/7 to meet and exceed customers’ expectations
• Ensure that circuit handover or acceptance of new services is carried out in accordance with MainOne’s standards, capturing all necessary information and saving it in DMS, in compliance with our corporate policy
• Handle escalated trouble ticket calls, working closely with other NOC engineers, and last-mile providers, and managed service vendors to resolve issues promptly
• Ensure quarterly training is conducted for the vendor support engineers covering technical aspects and operational expectations
• Undertake any other ad hoc assignment that may be assigned by the Ghana Transmission and CLS Manager

Qualifications

• A bachelor’s degree in Telecom Engineering, Computer Science, or Equivalent in Information and Communications Technology

Relevant professional/technical certifications

• 1-2 years' work experience in configuration, operations, maintenance of fiber optical nodes, Carrier Ethernet nodes, MW radio (PTP, PTMP), IP network troubleshooting skills, (Cisco-Ciena, FortiGate routers & switches), fiber optics cable handling and OTDR traces, and basic knowledge in power rectification systems
• Network certification such as Cisco Certified Network Associate (CCNA) or equivalent is desired. Strong understanding of GPON, FTTx architectures, and related technologies

Competencies Required

• Must have fair knowledge of optical networks such as DWDM/OTN/SDH/SONET/GPON, FTTx, and working knowledge of Ciena OME 6500 series, Ciena switches, Cisco routers and switches
• Ability to read, review, interprets and understands technical documents (e.g., schematics, drawings, blueprints, layouts) and implement into the network in an efficient manner if required
• Microwave radio advanced configuration skills and troubleshooting
• Basic knowledge in configuring and troubleshooting L1 and L2 issues for Cisco and Ciena equipment
• Fair understanding of OSPF, TCP/IP, Enterprise Wireless, and L2 technologies
• TCP/IP, Network Security, VoIP and OSPF networking experience required
• Extensive knowledge of Spanning Tree, VLAN’s, VTP, Trucking protocols
• Good knowledge in Microsoft Office suite using Word, Excel, PowerPoint and MS SharePoint
• Able to work well within a busy team and handle a wide range of issues. Capable of multi-tasking, good time management and prioritization of workload
• Ability to drive managed vendors to prioritize and resolve problems and identify future needs
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes
• Ability to maintain composure and customer-service focus in stressful and ambiguous situations
• Familiar with the use of various test equipment, i.e. OSA, OTDR, Ethernet Analyser, Transmission Analysers, Optical power meters, etc.

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Job Summary

• Performs routine tests that support deployment readiness decision.

Responsibilities

Troubleshooting

• Participates in the development of troubleshooting guides within a limited scope

Network Design

• Supports translation of high level architectural designs into platform configurations ; support developing methods of procedure that implement the design changes in the network platforms

Commissioning/ Installations

• Assists in creating engineering deployment packages (EDPs), including rack elevation drawings, space and power requirements, cable run lists, and any other site-specific documentation
• Completes documentation for use by Operations (EDPs, configurations, and training guides)

Testing & Validation

• Supports developing and executing software test plans and procedures
• Supports hands-on tests to validate proof of concepts, network design, network deployment, and introduction of services and features

Vendor Management
System Integration & Testing

• Assists with the creation of new and innovative test strategies for tests in laboratory and field testing environments
• Develops scripts that are the basis for test automation and incorporated into a test automation framework

Training

Qualifications

• 1-3 years' experience required
• Bachelor's in Electrical Engineering, Electronics, Computer Engineering or related field preferred

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Job Summary

• Will be responsible for ensuring proper design for high availability in the Core of the Main One IP network through the design and implementation of appropriate IP based-services in partnership with technology partner companies.

Responsibilities

• Provide leadership and guidance to team members and other operations teams with respect to IP/MPLS infrastructure
• Review configuration of core network equipment to meet requirement
• Supervise IP/MPLS services’ implementation covering the installations, testing & handover
• Perform corrective maintenance for IP/MPLS network
• Generate standard project documentation including detailed test plan for highly complex networks
• Ensure all third-party application IP support contracts are active and functional
• Troubleshoot problems with network and security infrastructure, including routers, switches, firewalls, VPN, servers and make corrective actions when necessary
• Ensure Capacity utilization is monitored, and growth is projected
• Ensure Design and Supervise integration of Managed services
• Ensure IP resources are monitored and sparing is maintained
• Manage complex projects involving cross functional team

Qualifications

• Bachelors of Science in Computer Science or Electrical Engineering
• 5 - 7 years’ relevant experience required
• Proven capacity in designing and implementing complex, high performance networks with multiple locations and applications, preferably service provider networks
• Hands on experience configuring Cisco and Juniper routers
• Relevant certifications, preferably JNCIA, CCNP and CCIE certifications
• Good knowledge of networking technologies - TCP/IP, BGP, ISIS, DNS, VPNs, Firewalls, etc.
• Good oral and written communication skills
• Time management and personal effectiveness skills
• Relationship management
• Project management experience is an added advantage

Demands of the Job

• Ability and willingness to work long hours and meet tight deadlines
• Ability to work under minimal supervision
• Reliability, rigour, team-spirit, service oriented and initiative in the execution of the assigned work